Printronix P3000 Series User's Reference Manual page 174

fault message reappears after pressing CLEAR, turn the printer off and contact your authorized service
representative.
If LOADING FACTORY DEFAULTS appears on the display every time the printer
power is cycled, non–volatile memory must be replaced. You can temporarily bypass
Non–volatile memory by pressing the CLEAR switch. However, no configuration
data is saved, and the factory default is loaded. Contact your authorized service
representative to correct the fault permanently.
Fault
Displayed
FAULT CONDITION
PAPER OUT
FAULT CONDITION
PLATEN OPEN
FAULT CONDITION
PAPER JAM
FAULT CONDITION
SHUTTLE STALL
FAULT CONDITION
RIBBON
FAULT CONDITION
DCU RAM*
FAULT CONDITION
MCU RAM*
FAULT CONDITION
NOVRAM *
FAULT CONDITION
FONT PROM *
* Corrective action required by authorized service representative
NOTE: After correcting an operator correctable fault, press the CLEAR switch before plac-
ing the printer on line.
8–6
IMPORTANT
Table 8–1. Fault Messages
Operator
Correctable? Explanation
Yes
Yes
Yes No paper motion
Yes No shuttle movement or
Yes Jammed ribbon
No RAM failed intitialization
No RAM failed intitialization
No Non–volatile memory
No Font PROM failure
Paper out Add paper.
Platen open Close platen (Forms Thickness
Adjustment Lever).
Check for and remove jammed
paper in paper path. Clean the
paper motion detector.
Check for shuttle obstruction or
wrong speed twisted ribbon. If fault is not ap-
parent, contact an authorized ser-
vice representative.
Replace ribbon.
Contact an authorized service
test representative.
Contact an authorized service
test representative.
Contact an authorized service
fault representative.
Contact an authorized service
representative.
Corrective
Action
Routine Service & Diagnostics