SoftBank Pepper Manual page 79

05 | Pepper is easy to use 02 | Pepper is a character
Define a step-by-step flow for
complex tasks and ask only one
user action at each step
WHY?
HOW?
EXAMPLE
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To teach something complex to users, split the flow into a
chain of simple actions. It will make the task easier and it
will guide time through the whole process.
Ask for only one user action per step and clearly express to
the users what they have to do at each step. Make it simple
and efficient by only giving useful information at the right
moment. Don't display every option at the same time, only
relevant information in a smart, step-by-step flow.
In a game tutorial, don't give users all the controls and large
amounts of information at the same time. Make it easy for
them to learn the game by giving information step-by-step
with some practice trials. Or give new controls at different
steps of the game, when it's relevant.
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