03 | Pepper communicates mainly by voice
Use colloquial language
WHY?
HOW?
EXAMPLE
www.SoftBankRobotics.com
Pepper's goal is to be understood by as many people as
possible. Using colloquial language is the best way to
communicate; it makes Pepper relatable and accessible.
There's no need to use sophisticated language. It's better to
consistently use colloquial language. Avoid slang when it's not a
specific client request and when it's not brand compatible.
Don't:
"Hello, my friend. How do you do today?"
Do:
"Hi! How are you doing?"
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