SoftBank Pepper Manual page 62

05 | Pepper is easy to use
When Pepper expects something
from the user
WHY?
HOW?
EXAMPLE
www.SoftBankRobotics.com
signal it
,
Before every expected user action, guide users by indicating
what to do and how to do it. Leave no room for guessing.
Use at least two of these three options to express a sign:
1. Body Language: This is handled by animation and LEDs.
Use animations to express Pepper's expectations.
2. Dialogue: The way a question is asked impacts a user's
answer. Users often don't know what to say; that's why it's
recommended to suggest answers in the question.
3. Tablet: Give indications by using icons, visual assets,
buttons, or trigger labels.
1. Body Language: Pepper has to look at the user's face
when waiting for an input and break eye contact when it is
not available (while loading, updating, or searching data).
2. Dialogue: For example, it's best to use this structure when
asking a question: "Do you prefer X or Y?" as opposed to:
"What can I do for you?" because the first option informs
users about the choices they have.
3. Tablet: Inform users about the verbal trigger by displaying
them on the tablet within"quotation marks" to show it can
be said.
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