SoftBank Pepper Manual page 22

02 | Pepper is a character
Interactions should be led by Pepper
WHY?
HOW?
www.SoftBankRobotics.com
Most people have never interacted with a robot and aren't
sure of what to do. Users are sometimes shy when interacting
with Pepper in public.
Pepper proactively engages users in conversation, asking
closed-ended questions and proposing content. Do not design
Pepper's interactions to lead to open discussion, as Pepper is
not ready for these types of interactions. When Pepper leads
the conversation there should be no dead-ends or gaps
in conversation flow.
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