Inter-Tel 8602 User Manual page 50

Troubleshooting Chart (Continued)
Table 10:
Problem
The Plantronics CS50-
USB Wireless Headset is
too quiet.
The Model 8602 loses
connection to Call Pro-
cessing and displays the
8602 Connection window.
If you cannot locate the troubleshooting information you need in this section, contact your local
authorized Inter-Tel provider.
®
Inter-Tel Model 8602 User Guide
Probable Cause
The volume setting is too low.
The computer network connec-
tion was disconnected for a
period of time or Call Process-
ing lost its connection to the
network.
NOTICE
Solution
•
Open the Windows Sounds and
Audio Device Settings:Under
the Audio tab, for the Sound
playback or Sound recording,
select the Volume button and
move the Speaker, Wave, and
SW Synch sliders all the way to
the top.
•
Adjust the speaker slider on the
Main Display of the IP soft-
phone's application.
•
Use the earloop included with
t h e h ea d s e t i n s t e a d o f t h e
headband attachment. The ear-
loop ensures that the headset
speaker is properly placed over
the ear to improve audio vol-
ume.
Select Connect to restart the con-
nection to Call Processing. If the
connection fails, verify the network
connection for the computer is
active (for example, make sure
your LAN cable is connected). If
the computer network connection
is active, contact your system
administrator to verify the connec-
tion to Call Processing is active.
43