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Troubleshooting Chart (Continued)
Table 10:
Problem
On a call, you are experi-
encing no audio or tones
(ring tones, DTMF, etc.).
Poor audio quality using
the Plantronics CS50-USB
Wireless Headset
The Plantronics CS50-
USB Wireless Headset
keeps turning off.
42
Probable Cause
The headset or audio device is
not plugged in, turned on, or
working.
The headset needs to be reset
or re-subscribed
The Plantronics PerSonoCall
software is installed.
The headset is not fully
charged.
Solution
If using the Plantronics CS50-USB
Wireless Headset, make sure the
headset is plugged in, turned on,
and working:
•
Blow into the microphone and
m a k e s u r e t h a t y o u h a v e
sidetone (that is, when you
blow into the microphone, you
hear something out of the
speaker).
•
Press the Talk/End button on
the headset and wait for five
seconds.
•
Open the Windows Sounds
and Audio Device Settings:
– Under the Audio tab, for the
Sound playback or Sound
recording, select the Volume
button and verify the speaker
or microphone Mute or Mute
All options are not selected.
– Click on the volume slider to
make sure audio is heard
when you release the slider (a
chime is played).
•
Refer to the CS50-USB Wire-
less Headset System User
G u i d e f o r i n s t r u c t i o n s o n
Resetting or Re-Subscribing
your headset.
Refer to the CS50-USB Wireless
Headset System User Guide for
instructions on Resetting or Re-
Subscribing your headset.
Uninstall the Plantronics PerSono-
Call software.
Charge the headset.
®
Inter-Tel
Model 8602 User Guide
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