Helpful Hints - HP Compaq 6005 Pro Maintenance And Service Manual

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Refer to the comprehensive online technical support at http://www.hp.com/support.
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Refer to
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with
self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional
Edition's online chat feature. Access HP Instant Support Professional Edition at:
go/ispe.
Access the Business Support Center (BSC) at
support information, software and drivers, proactive notification, and worldwide community of peers
and HP experts.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that
your service call is handled properly:
●
Be in front of your computer when you call.
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Write down the computer serial number, product ID number, and monitor serial number before
calling.
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Spend time troubleshooting the problem with the service technician.
●
Remove any hardware that was recently added to your system.
●
Remove any software that was recently installed.
● Restore the system from backups that you created or restore the system to its original factory
condition.
CAUTION:
data files before running the restore process.
NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized
service provider or dealer.

Helpful Hints

If you encounter problems with the computer, monitor, or software, see the following list of general
suggestions before taking further action:
●
Check that the computer and monitor are plugged into a working electrical outlet.
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Check that the computer is turned on and the power light is on.
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Check that the monitor is turned on and the monitor light is on.
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Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights
are error codes that will help you diagnose the problem. Refer to
on page 127
● Turn up the brightness and contrast controls of the monitor if the monitor is dim.
● Press and hold any key. If the system beeps, then the keyboard should be operating correctly.
● Check all cable connections for loose connections or incorrect connections.
94 Appendix E Troubleshooting Without Diagnostics
Helpful Hints on page 94
Restoring the system will erase all data on the hard drive. Be sure to back up all
for more information.
in this guide.
http://www.hp.com/go/bizsupport
http://www.hp.com/
for the latest online
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