HP EliteDesk 800 G3 Maintenance And Service Manual
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Also See for EliteDesk 800 G3:
- Maintenance and service manual (165 pages) ,
- Hardware reference manual (59 pages) ,
- Disassembly instructions manual (11 pages)
Related Manuals for HP EliteDesk 800 G3
Summary of Contents for HP EliteDesk 800 G3
- Page 1 Maintenance and Service Guide HP EliteDesk 800 G3 Desktop Mini HP ProDesk 600 G3 Desktop Mini HP ProDesk 400 G3 Desktop Mini...
- Page 2 Intel, Celeron, and Pentium are trademarks of bound by the terms of the HP End User License This guide describes features that are common Intel Corporation in the U.S. and other Agreement (EULA).
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product features ............................1 Standard configuration features ........................... 1 Front panel components (EliteDesk 800 and ProDesk 600) ................. 1 Front panel components (ProDesk 400) ....................... 2 Rear panel components (EliteDesk 800, and ProDesk 600) ................. 3 Rear panel components (ProDesk 400) ......................... - Page 6 Replacing SODIMMs ........................... 27 Hard drive ................................29 Hard drive cable ..............................31 Secondary fan (EliteDesk 800 G3 65 W models only) ..................32 Drive cage ................................33 M.2 PCIe solid state drive (SSD) ........................... 34 WLAN module ..............................36 External antenna ..............................
- Page 7 Creating recovery media ......................... 109 Creating recovery media using HP Recovery Manager (select models only) ....110 Creating recovery discs with HP Recovery Disc Creator (select models only) ..... 111 Creating recovery discs ................111 Backing up your information ..................111...
- Page 8 System Recovery when Windows is not responding ............ 113 System Recovery using recovery media (select models only) ........114 Using HP Recovery Disc operating system discs (select models only) ......114 Backing up, restoring, and recovering in Windows 10 ..................115 Creating recovery media and backups ....................
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Page 9: Product Features
Your computer model may look slightly different from the illustration in this section. Item Icon Component Item Icon Component USB Type-C SuperSpeed port with HP Sleep and Audio-out (headset)/Audio-in (microphone) Charge* combo jack USB 3.x port Drive light USB 3.x port with HP Sleep and Charge*... -
Page 10: Front Panel Components (Prodesk 400)
Component USB 3.x port Audio-out (headset)/Audio-in (microphone) combo jack USB 3.x port with HP Sleep and Charge* Drive light Headphone jack Dual-state power button *When the computer is on, the USB port connects a USB device, provides high-speed data transfer, and even when the computer is off, charges products such as a cellphone, camera, activity tracker, or smartwatch. -
Page 11: Rear Panel Components (Elitedesk 800, And Prodesk 600)
Rear panel components (EliteDesk 800, and ProDesk 600) NOTE: Your computer model may look slightly different from the illustration in this section. Item Icon Component Item Icon Component Antenna cover Optional port (DisplayPort, HDMI, VGA, Serial or USB-CTM) (USB-CTM option has alt mode DisplayPort or 15W output) NOTE: The DisplayPort is optional and may... -
Page 12: Rear Panel Components (Prodesk 400)
Rear panel components (ProDesk 400) NOTE: Your computer model may look slightly different from the illustration in this section. Item Icon Component Item Icon Component Antenna cover Serial port (black) Thumbscrew DisplayPort (optional) NOTE: The DisplayPort is optional and may be replaced with one of the following ports: HDMI, VGA, or serial port. -
Page 13: Serial Number Location
Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting support for assistance. Serial number location... -
Page 14: Illustrated Parts Catalog
Desktop Mini (DM) chassis spare parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components... - Page 15 Item Description 90 W 65 W Memory modules (DDR4-2400) 16-GB 8-GB 4-GB Intel Processors (800, 600, 400 models; include replacement thermal material) Intel Core i7-7700, 65 W (800 G3 models only) Intel Core i7-7700T Intel Core i5-7600T Intel Core i5-7500, 65 W (800 G3 models only) Intel Core i5-7500T Intel Core i3-7320, 65 W (800 G3 models only) Intel Core i3-7300, 65 W (800 G3 models only)
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Page 16: Cables
Cables Item Description SATA cable Adapter, DisplayPort to HDMI 1.4 Adapter, DisplayPort to VGA Adapter, DisplayPort to DVI Adapter, USB-C to USB 3.0 Adapter, USB-C to VGA Adapter, USB-C to DisplayPort Adapter, USB-C to HDMI DVI cable DisplayPort cable not illustrated Chapter 2 Illustrated parts catalog... -
Page 17: Misc Parts
For use with 65 W processors (800 G3 models only) For use with 35 W processors Secondary hard drive fan (for use in EliteDesk 800 G3 65W models) Heat sink For use with 65 W processors (800 G3 models only) - Page 18 Screw kit Stand Port cover Dust filter EPS bracket HP Dual Head Keyed Cable Lock HP Dual Head Keyed Cable Lock Grommet, hard drive WLAN modules: Intel 8265 802.11AC 2x2 Wi-Fi +Bluetooth M.2 Combo Card non-VPro Intel 7265 802.11AC 2x2 Wi-Fi +Bluetooth M.2 Combo Card non-VPro Intel 3168 802.11AC 2x2 Wi-Fi +Bluetooth M.2 Combo Card non-VPro...
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Page 19: Drives
Item Description USB slim, grey Wireless keyboard, mouse, and receiver Washable USB Smart card Conferencing Antimicrobial not illustrated Drives Description Hard drives, 2.5-inch 2 TB, 5400 rpm 1 TB, 7200 rpm 1 TB, 5400 rpm, SSHD (hybrid SSD) 500 GB, 7200 rpm 500 GB, 5400 rpm, SSHD (hybrid SSD) 500 GB, 7200 rpm, OPAL 2, SED 500 GB, 5400 rpm, FIPS-140-2, OPAL 2... -
Page 20: Routine Care, Sata Drive Guidelines, And Disassembly Preparation
Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. -
Page 21: Preventing Electrostatic Damage To Equipment
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●... -
Page 22: Recommended Materials And Equipment
Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids ● ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●... -
Page 23: Routine Care
● Never cover the ventilation slots on the monitor with any type of material. Install or enable power management functions of the operating system or other software, including ● sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;... -
Page 24: Cleaning The Monitor
The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations. -
Page 25: Cables And Connectors
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service considerations... -
Page 26: Sata Hard Drives
6.0 Gb/s SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives. -
Page 27: Cable Management
Cable management Always follow good cable management practices when working inside the computer. Keep cables away from major heat sources like the heat sink. ● ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them. -
Page 28: Removal And Replacement Procedures - Desktop Mini (Dm) Chassis
Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Preparation for disassembly Routine care, SATA drive guidelines, and disassembly preparation on page 12 for initial safety procedures. -
Page 29: Top Cover
Top cover Prepare the computer for disassembly (Preparation for disassembly on page 20). Depending on the computer model, slide the cover lock switch (1) to the left , or loosen the thumbscrew (1) on the rear panel as shown in the following images. NOTE: If necessary, a Torx T-15 screwdriver may be used to loosen the thumbscrew. -
Page 30: Front Bezel
Remove the two Torx screws (1) that secure the bezel to the top cover. Disengage the tabs on the top, interior of the bezel (2). Rotate the bezel off the top cover (3). HP ProDesk 600 G3 and 400 G3 models HP EliteDesk 800 G3 models Remove the bezel from the top cover. -
Page 31: Front Bezel Dust Filter
NOTE: The optional front bezel dust filter is available from HP. To remove, clean, and replace the dust filter: Prepare the computer for disassembly (Preparation for disassembly on page 20). -
Page 32: Thermal Sensor
Thermal sensor A thermal sensor installs into a connector on the system board near the front of the computer. To remove the thermal sensor: Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the top cover (Top cover on page 21). -
Page 33: Memory
The system does not operate properly if you install unsupported memory modules. Memory modules constructed with x8 and x16 DDR devices are supported; memory modules constructed with x4 SDRAM are not supported. HP offers upgrade memory for this computer and advises that the consumer purchase it to avoid compatibility issues with unsupported third-party memory. -
Page 34: Populating Sodimm Sockets
Populating SODIMM sockets There are two memory module slots on the system board, with one slot per channel. The sockets are labeled DIMM1 and DIMM3. The DIMM1 slot operates in memory channel B. The DIMM3 slot operates in memory channel A. Item Description System Board Label... -
Page 35: Replacing Sodimms
Replacing SODIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board. - Page 36 Slide the new memory module (1) into the slot at approximately a 30° angle, and press the memory module down (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory module slot.
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Page 37: Hard Drive
Hard drive Description Hard drives, 2.5-inch 2 TB, 5400 rpm 1 TB, 7200 rpm 1 TB, 5400 rpm, SSHD (hybrid SSD) 500 GB, 7200 rpm 500 GB, 5400 rpm, SSHD (hybrid SSD) 500 GB, 7200 rpm, OPAL 2, SED 500 GB, 5400 rpm, FIPS-140-2, OPAL 2 Solid-state drives, 2.5-inch 512 GB, FIPS-140-2 256 GB, FIPS-140-2... - Page 38 Slide the drive toward the rear of the chassis until it stops, and then lift the hard drive up and out of the cage (2). NOTE: The power cable from the system board is located in the drive cage and disconnects when the hard drive is removed.
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Page 39: Hard Drive Cable
Hard drive cable The hard drive cable is secured with two Torx screws. To remove the hard drive cable: Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the top cover (Top cover on page 21). Remove the hard drive (Hard drive on page 29). -
Page 40: Secondary Fan (Elitedesk 800 G3 65 W Models Only)
Secondary fan (EliteDesk 800 G3 65 W models only) HP EliteDesk 800 G3 65 W models include a secondary fan installed under the hard drive. Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the top cover (Top cover on page 21). -
Page 41: Drive Cage
Drive cage The drive cage is secured with three Phillips screws. Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the top cover (Top cover on page 21). Remove the hard drive (Hard drive on page 29). Remove the three screws (1) that secure the hard drive cage to the chassis. -
Page 42: Pcie Solid State Drive (Ssd)
Top cover on page Remove the hard drive (Hard drive on page 29). If your model is an EliteDesk 800 G3, remove the secondary fan (Secondary fan (EliteDesk 800 G3 65 W models only) on page 32). Remove the hard drive cage (Drive cage on page 33). - Page 43 Remove the screw holder from the solid-state drive (3) for use on the replacement solid-state drive. To install a solid-state drive, reverse the removal procedures. M.2 PCIe solid state drive (SSD)
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Page 44: Wlan Module
(Top cover on page 21). Remove the hard drive (Hard drive on page 29). If your model is an EliteDesk 800 G3, remove the secondary fan (Secondary fan (EliteDesk 800 G3 65 W models only) on page 32). Remove the drive cage (Drive cage on page 33). - Page 45 Grasp the WLAN module (3) by the sides and pull it out of the socket. To install the WLAN module, reverse the removal procedure. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. WLAN module...
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Page 46: External Antenna
(Top cover on page 21). Remove the hard drive (Hard drive on page 29). If your model is an EliteDesk 800 G3, remove the secondary fan (Secondary fan (EliteDesk 800 G3 65 W models only) on page 32). Remove the drive cage (Drive cage on page 33). - Page 47 Insert a Phillips screwdriver in each knock-out feature and rotate (3) to remove the blank. Feed the external antenna cable through each hole and screw the antenna into position. Connect the external antenna cables to the WLAN module. Reverse the removal procedure to install the WLAN antennas and transceivers. External antenna...
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Page 48: Rtc Battery
The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle. - Page 49 Locate the battery and battery holder on the system board. NOTE: You may need to use a small tool, such as tweezers or needle-nose pliers, to remove and replace the battery. Lift the battery out of the holder. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position.
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Page 50: Fan
Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the top cover (Top cover on page 21). Rotate the top of the fan up using the front tab (1). Slide the fan toward the front of the computer (2), and then disconnect the fan cable from the system board (3). -
Page 51: Heat Sink
Heat sink The heat sink is secured with three captive Torx screws. Be sure to loosen the screws in the order indicated on the heat sink. A fan duct sits behind and partially on top of the heat sink. order indicated on the heat sink. Prepare the computer for disassembly (Preparation for disassembly on page 20). - Page 52 Remove the fan duct. In the order indicated on the heat sink, loosen the three captive Torx screws. CAUTION: Be sure the loosen the screws in the order indicated by the numbers stamped on the heat sink. CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink.
- Page 53 Lift the heat sink out of the computer. To replace the heat sink, reverse the removal procedures. When replacing the heat sink, be sure to install thermal pads as shown in the following image: Heat sink...
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Page 54: Processor
Processor Description Intel Core i7-7700, 65 W (800 G3 models only) Intel Core i7-7700T Intel Core i5-7600T Intel Core i5-7500, 65 W (800 G3 models only) Intel Core i5-7500T Intel Core i3-7320, 65 W (800 G3 models only) Intel Core i3-7300, 65 W (800 G3 models only) Intel Core i3-7300T Intel Core i3-7100, 65 W (800 G3 models only) Intel Core i3-7100T... - Page 55 After installing a new processor onto the system board, update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Processor...
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Page 56: Speaker
Speaker A single speaker is located on the left side of the computer behind the front bezel, inside the chassis. It is secured by one Torx screw on the outside and tape on the inside. To remove the speaker: Prepare the computer for disassembly (Preparation for disassembly on page 20). -
Page 57: Option Board
Option board Description Option board, HDMI Option board, serial port Option board, DisplayPort Option board, USB Type-C Option board, VGA An option board can be installed near the back of the system board that provides an additional connector on the rear I/O panel. NOTE: The image in this section shows a serial port expansion board. -
Page 58: System Board
29). Remove the hard drive cable (Hard drive cable on page 31). If your model is an EliteDesk 800 G3, remove the secondary fan (Secondary fan (EliteDesk 800 G3 65 W models only) on page 32). Remove the drive cage (Drive cage on page 33). - Page 59 To install the system board, reverse the removal procedures. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. Updating SMBIOS Information When replacing the system board, you must reprogram the SMBIOS information on the affected computer. Failure to reprogram the board will result in eventual failure, such as an activation failure (need to reactivate the system) or a system recovery failure.
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Page 60: System Board Callouts
System board callouts Sys Bd Label Color Component Sys Bd Label Color Component SATA1 White Hard drive connector THERM White Thermal sensor PSWD Blue Password header and SPKR White Speaker connector jumper CPUFAN White Fan connector HSENSE White Hood sensor connector COMM_DP White Expansion board... -
Page 61: Internal Wlan Antenna Cable Removal/Installation
29). Remove the hard drive cable (Hard drive cable on page 31). If your model is an EliteDesk 800 G3, remove the secondary fan (Secondary fan (EliteDesk 800 G3 65 W models only) on page 32). Remove the drive cage (Drive cage on page 33). - Page 62 On the rear of the computer, remove the antenna cover by pressing on the tab on the top of the cover (1), and then rotating the cover off the computer (2). Antenna transceivers are connected to the front and back of the computer as shown in the following image.
- Page 63 Remove the rear transceiver from the inside of the computer by pressing the tab to disengage the transceiver and removing the transceiver. Reverse the removal procedure to install the WLAN antennas and transceivers. Internal WLAN antenna cable removal/installation...
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Page 64: Changing From Desktop To Tower Configuration
Changing from desktop to tower configuration The computer can be used in a tower orientation with an optional tower stand that can be purchased from HP. Prepare the computer for disassembly (Preparation for disassembly on page 20). Orient the computer so that its right side is facing up and place the computer in the optional stand. -
Page 65: Computer Setup (F10) Utility
Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. View the system configuration, including settings for processor, graphics, memory, audio, storage, ●... - Page 66 Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. To apply and save changes, select Main > Save Changes and Exit. ●...
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Page 67: Computer Setup-Main
Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform the following functions: ●... - Page 68 ● ● Language selection Update System BIOS Lets you update the system BIOS from www.hp.com or another network server, from a removable USB drive, or from a file located on the hard drive. Displays current BIOS version information. ● ‘Check HP.com for BIOS Updates’ or ‘Check the Network for BIOS Updates’...
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Page 69: Computer Setup-Security
Table 5-1 Computer Setup—Main (continued) Apply Factory Defaults Restores the factory system configuration settings to the computer after rebooting. Does not apply to and Exit options in the Security menu. Ignore Changes and Exit Exits Computer Setup without applying or saving any changes. Save Changes and Exit Saves changes to current system configuration, exits Computer Setup, and reboots. - Page 70 Table 5-2 Computer Setup—Security (continued) Displays the current TPM version. ● TPM Device Lets you set the Trusted Platform Module as available or hidden. ● TPM State Select to enable the TPM. ● ClearTPM Select to reset the TPM to an unowned state. After the TPM is cleared, it is also turned off. To temporarily suspend TPM operations, turn the TPM off instead of clearing it.
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Page 71: Computer Setup-Advanced
Table 5-2 Computer Setup—Security (continued) After you select a drive, the following options are available: Set DriveLock Master Password. Sets the drive’s master password but does not enable DriveLock. Enable DriveLock. Sets the drive’s user password and enables DriveLock. ● Secure Erase Lets you select a hard drive to completely erase. - Page 72 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ■ Power on—causes the computer to power on automatically as soon as power is restored. ■ Previous state—causes the computer to power on automatically as soon as power is restored, if it was on when power was lost. NOTE: If the system is configured to ‘Power On from Keyboard Ports’...
- Page 73 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Virtualization Technology (VTx) (Intel only) Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology for Directed I/O (VTd) (Intel only) Controls virtualization DMA remapping features of the chipset.
- Page 74 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Interrupt B Lets you specify the address. Default is enabled. Lets you disable the following ports (default is enabled): ● SATA connectors ● Front USB ports ● Rear USB ports ● USB Legacy Port Charging Enables USB charging port capability when the system is in hibernate or shutdown state.
- Page 75 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Enabling this option permits the PCI Express links to use Active Power State Management (ASPM) to enter lower power states while not in use. Default is enabled. Unique Sleep State Blink Rates (enable/disable) This feature is designed to provide a visual indication of what sleep state the system is in.
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Page 76: Computer Setup-Uefi Drivers
Computer Setup—UEFI Drivers Lets you restart the computer into the 3rd Party Option ROM Management application. You can start this application directly by pressing during startup. Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. -
Page 77: Troubleshooting Without Diagnostics
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe. -
Page 78: Helpful Hints
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: Be in front of your computer when you call. ● ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●... -
Page 79: Solving General Problems
● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter. - Page 80 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
- Page 81 Poor performance. Cause Solution Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running.
- Page 82 System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns white, then: If equipped with a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage.
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Page 83: Solving Power Problems
Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). -
Page 84: Solving Hard Drive Problems
Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 10, type file in the taskbar search box, and then select File Explorer from the list of applications. - Page 85 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard Perform Drive Protection System (DPS) testing in system ▲ drive may have been damaged. ROM. System files missing or not properly installed. Insert bootable media and restart the computer.
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Page 86: Solving Media Card Reader Problems
Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity Either format the media card in the digital camera or select FAT greater than 32MB with the FAT32 format. -
Page 87: Solving Display Problems
After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer. Cause Solution The operating system needs time to recognize the device if the Wait a few seconds so that the operating system can recognize reader was just installed into the computer and you are turning the reader and the available ports, and then recognize the media the PC on for the first time. - Page 88 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
- Page 89 Monitor does not function properly when used with energy saver features. Cause Solution Monitor without energy saver capabilities is being used with Disable monitor energy saver feature. energy saver features enabled. Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls.
- Page 90 “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected. Connect the video cable between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable. “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the...
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Page 91: Solving Audio Problems
Solution with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card. - Page 92 Sound does not come out of the speaker or headphones. Cause Solution Headphones or devices connected to the line-out connector mute Turn on and use headphones or external speakers, if connected, the internal speaker. or disconnect headphones or external speakers. Computer is in Sleep state.
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Page 93: Solving Printer Problems
There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager. -
Page 94: Solving Keyboard And Mouse Problems
Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application. The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back Printer will not print. -
Page 95: Solving Hardware Installation Problems
Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Windows 7: Press the Ctrl keys at the same time (or press the Windows logo key) to display the Start menu. - Page 96 WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. Table 6-1 Solving Hardware Installation Problems A new device is not recognized as part of the system.
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Page 97: Solving Network Problems
DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. - Page 98 Table 6-2 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications.
- Page 99 Network controller stopped working when an expansion board was added to the computer. Cause Solution The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted.
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Page 100: Solving Memory Problems
Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system. -
Page 101: Solving Usb Flash Drive Problems
Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. -
Page 102: Solving Front Panel Component Problems
Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. - Page 103 Unable to connect to the Internet. Cause Solution In the Browsing history section on the General tab, click the Delete button. Select the Cookies check box and click the Delete button. Windows 10: Type control panel in the taskbar search box, and then select Control Panel from the list of applications.
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Page 104: Solving Software Problems
If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred. -
Page 105: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes
POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. - Page 106 Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
- Page 107 Control panel message Description Recommended action 00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted Reboot the computer. in a failure. If the error persists, update to the latest BIOS version. If the error still persists, replace the system board.
- Page 108 Description Recommended action Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Detects Hard drive is about to fail. (Some hard drives Determine if hard drive is giving correct...
- Page 109 Control panel message Description Recommended action 403-Serial Port D Address Conflict Detected Both external and internal serial ports are Remove any serial port expansion cards. assigned to the same resources. Clear CMOS. (See Password security and resetting CMOS on page 104.) Reconfigure card resources and/or run Computer Setup or Windows utilities.
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Page 110: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes
Control panel message Description Recommended action 904-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in ascending attached. For optimal performance, the SATA 0 order. For one device, use SATA 0. For two and SATA 1 ports should be used for hard drives devices, use SATA 0 and SATA 1. - Page 111 BIOS Hardware Thermal System board Patterns of blink/beep codes are determined by using the following parameters: 1 second pause occurs after the last major blink. ● ● 2 second pause occurs after the last minor blink. Beep error code sequences occur for the first 5 iterations of the pattern and then stop. ●...
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Page 112: Password Security And Resetting Cmos
If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty. - Page 113 Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.
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Page 114: Clearing And Resetting The Bios
Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially unprovision AMT. -
Page 115: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. - Page 116 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
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Page 117: 10 System Backup And Recovery
111. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. -
Page 118: Creating Recovery Media Using Hp Recovery Manager (Select Models Only)
Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next. -
Page 119: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)
Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternate way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator. -
Page 120: System Restore
If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. -
Page 121: System Recovery When Windows Is Responding
Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…... -
Page 122: System Recovery Using Recovery Media (Select Models Only)
Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using... -
Page 123: Backing Up, Restoring, And Recovering In Windows 10
To order a Windows 7 operating system DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. -
Page 124: Creating Hp Recovery Media (Select Products Only)
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... -
Page 125: Using Windows Tools
● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 118. -
Page 126: Recovering Using Hp Recovery Manager
Creating HP Recovery media (select products only) on page 116. If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. -
Page 127: Using Hp Recovery Media To Recover
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 128: Appendix A Power Cord Set Requirements
Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage. -
Page 129: Country-Specific Requirements
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO... -
Page 130: Appendix B Statement Of Memory Volatility
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system. - Page 131 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
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Page 132: Nonvolatile Memory Usage
HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select... - Page 133 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage 125...
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Page 134: Questions And Answers
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS. -
Page 135: Using Hp Sure Start (Select Models Only)
BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. -
Page 136: Appendix C Specifications
Specifications Unit Value Value Dimensions (with stand) 6.9 in 175 mm Height 7.0 in 177 mm Width 1.3 in 34 mm Depth Approximate Weight 2.9 lb 1.3 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30°... -
Page 137: Index
38 helpful hints 70 electrostatic discharge 12 HP PC Hardware Diagnostics (UEFI) keyboard cleaning 15 using 107 F10 Setup keyboard keys 16 HP Recovery Disc Creator, using 111 access problem 71 HP Sure Start 127 Index 129... - Page 138 USB 2.0 4 recovery media, creating Windows memory USB 3.x 1, 2, 3, 4 7 109 installation 25 USB 3.x with HP Sleep and recovery USB flash drive, steps for maximum 25 Charge 1, 2 creating Windows 7 110 nonvolatile 122...
- Page 139 56 illustrated 9 security cable slot 3, 4 USB 2.0 ports 4 serial number location 5 USB 3.x port with HP Sleep and serial port 4 Charge 1, 2 serial port option board USB 3.x ports 1, 2, 3, 4...