HPE ProLiant MicroServer Gen10 Series Troubleshooting Manual page 4

Power issues..................................................................................................................................... 29
Internal system issues....................................................................................................................... 31
External device issues.......................................................................................................................44
Error messages during system bootup..............................................................................................48
Software issues......................................................................................... 50
Operating system issues and resolutions..........................................................................................50
Application software issues............................................................................................................... 51
ROM issues....................................................................................................................................... 53
Software tools and solutions....................................................................54
Server mode...................................................................................................................................... 54
Product QuickSpecs.......................................................................................................................... 54
Aptio Setup Utility.............................................................................................................................. 54
Marvell Storage Utility .......................................................................................................................58
Marvell BIOS Utility............................................................................................................................59
4 Contents
Third-party device issues........................................................................................................28
Server does not power on.......................................................................................................29
Power supply issues............................................................................................................... 29
Power source issues...............................................................................................................30
UPS issues............................................................................................................................. 30
Fan and thermal issues.......................................................................................................... 31
Trusted Platform Module issues............................................................................................. 33
Memory issues........................................................................................................................34
System board issues.............................................................................................................. 37
System battery is low or has lost power................................................................................. 38
Drive issues (hard drives and solid state drives).................................................................... 38
USB drive key issues..............................................................................................................40
CD-ROM and DVD drive issues............................................................................................. 40
Tape drive issues.................................................................................................................... 42
Video issues........................................................................................................................... 44
Mouse and keyboard issues................................................................................................... 45
Network controller issues........................................................................................................46
Expansion board issues..........................................................................................................48
Operating system issues........................................................................................................ 50
Updating the operating system............................................................................................... 50
Restoring a backup version.................................................................................................... 50
Prerequisites for reconfiguring or reloading software............................................................. 51
Linux resources...................................................................................................................... 51
Software locks up................................................................................................................... 51
Errors occur after a software setting is changed.................................................................... 52
Errors occur after the system software is changed.................................................................52
Errors occur after an application is installed........................................................................... 52
System requests recovery method during a firmware update................................................ 53
Using the Aptio Setup Utility .................................................................................................. 54
Boot option control..................................................................................................................55
Restoring and customizing configuration settings.................................................................. 55
Clearing the BIOS configuration settings................................................................................55
Embedded UEFI Shell ........................................................................................................... 57
Secure Boot configuration ..................................................................................................... 58
Enabling the Trusted Platform Module....................................................................................58
Installing the Marvell Storage Utility........................................................................................58
Accessing the Marvell BIOS Utility under UEFI boot mode.................................................... 59
Accessing the Marvell BIOS Utility under legacy boot mode..................................................59