Support And Other Resources; Accessing Hewlett Packard Enterprise Support; Accessing Clearos Support; Accessing Updates - HPE ProLiant MicroServer Gen10 Series Troubleshooting Manual

Support and other resources

Accessing Hewlett Packard Enterprise Support

• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
http://www.hpe.com/assistance
• To access documentation and support services, go to the Hewlett Packard Enterprise Support Center
website:
http://www.hpe.com/support/hpesc
Information to collect
• Technical support registration number (if applicable)
• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specific reports and logs
• Add-on products or components
• Third-party products or components

Accessing ClearOS support

To access ClearOS support for purchased subscriptions, use the following contact information:
• Phone:
◦ North America: +1-800-977-0574
◦ International: +1-801-851-5555
• Email: support@clearcenter.com
For more information on ClearOS configuration, see the ClearOS 7 on HPE ProLiant Servers Configuration
Guide at:
http://www.hpe.com/support/ClearOS-IG

Accessing updates

• Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update method.
• To download product updates:
Hewlett Packard Enterprise Support Center
www.hpe.com/support/hpesc
Hewlett Packard Enterprise Support Center: Software downloads
www.hpe.com/support/downloads
Software Depot
www.hpe.com/support/softwaredepot
• To subscribe to eNewsletters and alerts:
Support and other resources 67