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C
H A P T E R
12.1 Overview
This chapter shows you how to set the office hours for the X2002. You can use
office hours to have the X2002 deal with incoming calls differently at different
times of day and night.
12.1.1 What You Can Do in this Chapter
Use the Office Hour screen to configure the days of the week and times you are
in the office. See
12.1.2 What You Need To Know
The office hours you specify on the X2002 are used by the auto-attendant feature
to determine how the X2002 handles incoming calls. For example, when calls
come into your organization during office hours you may want to allow them to
enter any extension they wish to call. However, when calls come into your
organization after office hours you may want to direct them all to a single
extension (a night clerk, for example).
12.1.3 Before You Begin
Before you configure office hours, you should know how to configure the auto-
attendant. See
Individuals can also specify their own office hours to deal with calls differently
during various parts of the work week. See
information.
X2002 User's Guide
Section 12.2 on page
Chapter 19 on page 287
Office Hours
190.
for more information.
Section 13.3.4 on page 205
12
for more
189
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