The Call Park Screen - ZyXEL Communications X2002 User Manual

22.7 The Call Park Screen

Call parking is similar to placing a call on hold. The difference is that you can pick
the call up again from another telephone extension in your organization.
The X2002 allows you to configure an extension for a call parking lot. The parking
lot places a call in parking slot and informs you of the parking slot number that
you can use to reconnect to the parked call. You can reconnect to the call from any
extension within your organization. The following figure shows the progression of
call parking.
Figure 202 Call Parking Overview
ITSP
B
A step by step progression is the following
Table 124 Call Parking Progression
CALLER A
1. Caller A makes a call to
caller B.
X2002 User's Guide
A
ITSP
B
X2002
2. The X2002 routes the call
to caller B at extension
1001.
Conversation between caller A and B
5. The X2002 parks the call
and informs caller B of
the number to call to
reconnect to the call.
This is called the parking
slot number.
Chapter 22 Call Services
A
ITSP
CALLER B
3. Caller B picks up the call.
4. Caller B transfers the call
to the call parking lot.
(This is done by dialing #
followed by the parking
lot number.
A
B
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