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Chapter 28 ACD Logs
Click Report > LOGS > ACD > Configuration to view the screen as shown next.
Figure 240 ACD > Configuration
Each field is described in the following table.
Table 160 ACD > Configuration
LABEL
ACD Setting
Database Usage This field indicates the percentage of records currently held by the
Alert
Aged File
E-mail Address
Database
Location
404
DESCRIPTION
database. When the local database is full, the X2002 removes all the
ACD logs from the local database and creates an "Aged File" (a
compressed file containing all the ACD logs). Use the Aged File field to
specify how to deal with the compressed file containing the ACDs.
Select this to have the X2002 send an email alert to the e-mail address
specified in the E-mail Address field when the ACD log files database
is half full.
Specify how to deal with ACD log files when the ACD log files database
is full. Choose mail to admin. to send the log file to the e-mail address
specified in the E-mail Address field and then delete it or drop to
delete the file from the system.
Type the e-mail address to which you want to send the alerts indicating
that the ACD log file is half full. This is also the e-mail address to which
complete log files are sent when they are full (reach approximately
20000 records).
Use this section to specify the location and login credentials for a
MySQL server that collects the ACD information from the X2002.
X2002 User's Guide
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