Pickup Group; Overview; What You Can Do In This Chapter - ZyXEL Communications X2002 User Manual

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This chapter shows you how to configure and manage pickup groups on the

The X2002 allows you to organize sets of extensions into pickup groups. All

telephone users with extensions in the same pickup group can answer incoming

calls for any member of that group. For example, you may want to configure a

pickup group for your sales department. If a call comes in to one salesperson but

they are not available to answer the call, then another member of the sales team

can pick up the call. The members pick up the call by dialing the feature code for

Group Pickup.

Figure 122 Group Pickup Overview

Any member of

Pickup Group

can enter code

to answer call

Use the Pickup Group screen to create and edit the groups of extensions that can

answer one another's calls. See

X2002 User's Guide

Call forwarded

to extension

Incoming call

Section 15.2 on page