About The Diagnostics Service - Dell DR4000 Administrator's Manual

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About the Diagnostics Service

The Diagnostics service in the DR4000 system lets you display, collect, and
manage your system's diagnostic log file bundles. Diagnostic log file bundles
provide:
• A current snapshot of system operations
• System-related information that assists in understanding system
operations
• A record of system operations in case Dell Support needs to provide
technical assistance
To access this functionality, use the following DR4000 system GUI option in
the navigation panel:
• SupportDiagnostics.
The Diagnostics service works by collecting all the system-related information
that could help when diagnosing a problem or error condition in the system.
For more information about diagnostics log file bundles, see "About the
Diagnostics Page and Options" on page 74.
Diagnostics runs as a service during system startup, and this process listens
for incoming requests. There are two modes in which the diagnostics
collection process is started:
• Admin-Generated mode: when a DR4000 CLI or DR4000 GUI request
is made by the administrator (and the default reason that is listed is
admin-generated).
Auto-Generated mode: when a process or service failure is reported, the
•
DR4000 system starts collecting system-related information. After it
completes the auto-generated collection, it generates a system event.
When a log directory exceeds the maximum storage capacity, the oldest logs
are automatically deleted. The DR4000 system GUI lets you download and
save diagnostics log files to other systems on your network.
For more information, see "Downloading Diagnostics Log Files" on page 74,
and "Generating a Diagnostics Log File" on page 75.
NOTE:
When you generate a diagnostics log file bundle, it contains all of the
DR4000 system information that may be needed when contacting Dell Support for
technical assistance.
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