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SYSTEM ADMINISTRATOR'S GUIDE
Parameter
Busy Coverage
Mode
No Answer
Coverage
Mode
Operator's Parameters - Day Mode - Operator 3
Operator-seeking calls to Operator 3, when Operator 2 is busy or unanswered and Operator 2's
parameters are set as follows.
• Busy Coverage Mode - No Answer Coverage
• No Answer Coverage Mode - next Operator
To select Operator Parameters - Day Mode - Operator 3, follow the menu path as
shown:
System Administration Top Menu - 1 - 4 - 1 - 2 - 1 - 3
210
Value Range
(Default)
1. Hold
Specifies how calls are handled when the Operator 2
2. No Answer
extension is busy.
Coverage
3. Call Waiting
1. Hold - The caller is automatically placed on hold and
4. Disconnect
Message
2. No Answer Coverage - The caller is offered one of the
(Hold)
3. Call Waiting - Operator 2 is signaled when another call
4. Disconnect Message - The VPS disconnects the call
1. Caller Select
Specifies how Operator 2 calls are handled when not
2. Leave Message
answered within the time period set through the
3. Disconnect
"Operator No Answer Time" mode.
Message
4. Next Operator
1. Caller Select - This selection allows the caller to leave
(Caller Select)
2. Leave Message - The caller is instructed to leave a
3. Disconnect message - The caller is disconnected after
4. Next Operator - The system transfers the call to
Table 44
Description/Function
the Operator 2 extension is called again.
options specified by the No Answer Coverage Mode.
is waiting using the Call Waiting feature of the PBX.
after playing "Thank you for calling."
a message or call another extension.
message in Operator 2's mailbox.
playing "Thank you for calling."
Operator 3.
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Troubleshooting
