Lexmark MS310 series User Manual page 165

Troubleshooting
Action
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
Step 5
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b
Resend the print job.
Do print irregularities still appear?
Step 6
Replace the imaging unit, and then resend the print job.
Do print irregularities still appear?
Yes No
From the Paper Go to step 5.
Texture menu,
change the texture
settings. To access
the Paper Texture
menu, do either of
the following:
•
If the printer is on
a network, then
open a Web
browser and type
the printer IP
address in the
address field.
Then navigate to
Settings > Paper
Menu > Paper
Texture.
Note: If you do
not know the IP
address of the
printer, then print
a network setup
page and locate
the IP address in
the TCP/IP
section.
•
If the printer is
connected to a
computer by a
USB or parallel
cable, then open
the Local Printer
Settings Utility for
Windows or
Printer Settings
for Macintosh.
Go to step 6. The problem is
solved.
Contact customer The problem is
support at solved.
http://support.lexm
ark.com or your
service
representative.
165