Lexmark MS310 series User Manual page 159

Troubleshooting
Action
Step 1
a
Move the width and length guides in the tray to the correct
positions for the paper loaded.
b
Resend the print job.
Is the page or image clipped?
Step 2
From the Paper menu, set the paper size and type to match the
paper loaded in the tray. To access the Paper menu, do either of
the following:
•
If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then, navigate
to Settings > Paper Menu.
Note: If you do not know the IP address of the printer, then
print a network setup page and locate the IP address in the
TCP/IP section.
•
If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for Windows
or Printer Settings for Macintosh.
Do the paper size and type settings match the paper loaded in the
tray?
Step 3
a
Depending on your operating system, specify the paper size
and type from Printing Preferences or the Print dialog.
b
Resend the print job.
Is the page or image clipped?
Step 4
a
Reinstall the imaging unit.
1
Remove the toner cartridge.
2
Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the page or image clipped?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. Do one or more of
the following:
Go to step 4. The problem is
solved.
Contact customer The problem is
support. solved.
159
•
Specify the
correct paper
size and type
from the tray
settings to match
the paper loaded
in the tray.
•
Change the
paper loaded in
the tray to match
the paper size
and type
specified in the
tray settings.