HIKVISION iDS-9632NXI-I8/16S User Manual page 257

If not, please contact the engineer from Hikvision to do the further process.
 No record file found in the NVR local HDD, and prompt "No record file found".
Possible Reasons:
− The time setting of system is incorrect.
− The search condition is incorrect.
− The HDD is error or not detected.
Step 1 Verify the system time setting is correct.
Select "Menu > Configuration > General > General", and verify the "Device Time" is correct.
Step 2 Verify the search condition is correct.
Select "Playback", and verify the channel and time are correct.
Step 3 Verify the HDD status is normal.
Select "Menu > HDD > General" to view the HDD status, and verify the HDD is detected and
can be read and written normally.
Step 4 Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.
Network Video Recorder User Manual
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