IBM TotalStorage IP Storage 200i 110 Installation Manual page 51

v Setting up your network-attached storage appliance
v Arranging for service
v Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased a network-attached storage appliance, you are eligible
for IBM up and running support for 90 days after installation. This service provides
assistance for:
v Setting up your network-attached storage appliance
v Limited configuration assistance
Please have the following information ready when you call:
v Machine type and model
v Serial numbers of your appliance and other components, or your proof of
purchase
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from 9:00
a.m. to 6:00 p.m. In all other countries, contact your IBM reseller or IBM marketing
representative.
1
1. Response time will vary depending on the number and complexity of incoming calls.
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Appendix A. Getting help, service, and information