During the manufacturing process, the roller must not disturb any of the previous sintered layers . This is why the correct conditions required for the manufacturing of layers is given in the following diagram . C : thickness of layers (c = c . . .) e ≥ 0 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Provide information about the hazards of the equipment and materials in the form of Safety Data Sheets (SDS) . The Safety Data Sheets are provided with all materials supplied by 3D Systems . All DMP equipment is designed with safety in mind . However, improper use, malfunctions, and excessive exposure could cause injury .
When working in areas where reactive metal condensates are present, use fire retardant special fabric, rendered conductive, trousers without turn-ups and closed pockets . Before starting any operation or maintenance on the printer, consult the Technical User Guide . Antistatic shoes required . Safety shoes required . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
• Any other pertinent information Please send this information to 3D Systems within a day of the accident . Electrocution The DMP system contains equipment energized at 400 volts . Do not attempt to remove protective panels . There are no user serviceable parts inside .
DAMAGE, INJURY, OR DEATH . IF YOU SUSPECT A SAFETY INTERLOCK DEVICE IS NOT WORKING PROPERLY, DO NOT OPERATE YOUR DMP EQUIPMENT . RATHER, DISCONNECT POWER FROM THE EQUIPMENT AND CONTACT 3D SYSTEMS CUSTOMER SUPPORT FOR ASSISTANCE . Safety interlock switch on the front door 3D SYSTEMS, INC.
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Safety interlock switch on the sliding door Safety interlock switch on the access door to the scan head Safety interlock switch on the airlock door 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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Safety interlock switch on the left door Safety interlock switch on the right door Safety interlock switch on the chamber door 3D SYSTEMS, INC. PN:80-D27 Rev.B...
The fully enclosed chamber blocks laser radiation from escaping to the outside . • The material of the chamber window, which conforms to CE EN207, also blocks laser radiation so you can safely observe the part during a print . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
. ELECTRICAL SAFETY 3D Systems recommends explosion-proof wiring for the room where the DMP is operating and where the materials are stored . To prevent electrical shock, DMP equipment will not operate unless all external panels are installed and all electrical safety interlock circuits are closed .
• Dedicated grounding points in each process room • Antistatic flooring • Antistatic floor mats In addition it is recommended to check the grounding itself on a regular basis . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
If available, use forced ventilation at your work station when handling powder . Set it to the correct strength to ensure maximal removal of air suspended powder, while preventing the ventilation itself from causing agitation of static powder . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
MATERIAL SAFETY All materials certified by 3D Systems are safe during normal operation. However, you should be aware of the following issues: • Any material, material-like substance, or airborne cloud of material has a remote chance of rapid combustion .
You must make certain there is no automatic sprinkler system installed where aluminum, magnesium or magnesium alloys are stored . These materials will react with water to produce hydrogen which will create an explosion hazard . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Give operators access to the SDS’s that apply to materials they will be handling and ensure that they read them . If necessary, translate them . • File SDS’s in an easily accessible location for immediate reference. • Strictly follow all the conditions in each SDS . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
. 3D Systems recommends that you have an oxygen monitor installed in the room containing the DMP system . This monitor will alert you if the oxygen level drops below a designated point .
This results from inadvertent movements of the motorized axes: • Sintering axis, • Feeding axis, • Layering system . And from inadvertent movements of actuators: • Opening/closing of the airlock, • Scraper, • Opening/closing the grip, lens trap, and powder tamping system . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
SAFETY LABELS ON THE DMP SYSTEM Laser certification / Identification with name plate Machine nameplate Laser certification On the back of the supply cabinet 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Warning Labels - Front door Pinch point warning Label - Glove door Warning Labels - Front face of the galvanometric head Warning Labels - Airlock door 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Behind the screen control panel Inside the manufacturing chamber Above the manufacturing chamber Adjacent to oxygen sensor Warning labels - Filters access doors Acces door for recycling filter Acces door for vacuum filter Warning labels - Sieving system 3D SYSTEMS, INC. PN:80-D27 Rev.B...
CLASS 4 INVISIBLE LASER RADIATION WHEN OPEN AND INTERLOCKS DEFEAT- ED . AVOID EYE OR SKIN EXPOSURE TO DIRECT OR SCATTERED RADIATION . Laser Safety Label - Located on front of the access door to the Scan Head 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Laser Safety Label - Located on front of the airlock, right side Laser Safety Label - Located on front of the scan head 3D SYSTEMS, INC. PN:80-D27 Rev.B...
This section lists all of the equipment that is provided as a part of the ProX® DMP300 . For more detail on product specification, please refer to the ProX® DMP300 Facility Guide. • Main cabinet • Control cabinet, and Supply cabinet • Process filter with its transportation cart 3D SYSTEMS, INC. PN:80-D27 Rev.B...
SUPPLY CABINET (BEHIND THE MACHINE) (SEE SECTION "H . SUPPLY CABINET" ON PAGE 33) AIRLOCK (SEE SECTION "I . AIRLOCK" ON PAGE 34) EXTERNAL PROCESS FILTER ASSEMBLY* (SEE SECTION "J . EXTERNAL FILTER ASSEMBLY" ON PAGE 35) 3D SYSTEMS, INC. PN:80-D27 Rev.B...
POWDER TAMPING MODULE (SEE SECTION "8 . POWDER TAMPING MODULE" ON PAGE 28) LENS CLEANER AND LENS TRAP (SEE SECTION "9 . LENS CLEANER AND LENS TRAP" ON PAGE 28) VACUUM CLEANER (SEE SECTION "10 . VACUUM CLEANER" ON PAGE 28) POWDER GUTTER (RECOVERY POWDER SYSTEM) 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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Minimum speed 5 mm/s • Maximum speed: 15 mm/s • Positioning accuracy: ±3 µm 4 . Collecting tank It recovers all non-sintered powders and residues of sintering that will be treated in the internal recycling system . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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A lens trap completes the cleaning system . It is open only during sintering . 10 . Vacuum cleaner Inside the manufacturing chamber, the operator can use the internal vacuum cleaner for cleaning the manufacturing area . The powder collected is processed in the recycling system . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
The sieving device is located bellow the airlock . It is equipped with a 75 µm sieve screen . Cleaning the sieve regulary is Preventive maintenance recommended . Consult the section for the recommended maintenance interval . Mesh size and interval between periodic cleaning can be modified depending on materials used (chemical composition, grain size…). 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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SIEVED POWDER CONTAINER VALVE VIBRATING CHANNEL The vibrating channel (7) transfers the powder stored in the container (5) to the feeding piston during the recycling process . Roller Outlet of the vibrating channel Feeding sleeve 3D SYSTEMS, INC. PN:80-D27 Rev.B...
This button interrupts a cycle at its completion and lets the operator choose either to continue the cycle by pressing the button again or to end the process by pressing the stop button (layering or sintering cycles for example) . MAIN SUPPLY PRESENT This light indicates when the machine is powered on and started . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
A collimator: outlet beam diameter at 1 / e ² 15 mm, • A scan head, • A flat field F-Theta lens (420mm focus length). SCAN HEAD (GALVANOMETRIC MIRRORS) FLAT FIELD LENS LOCKING IN OPEN POSITION 3D SYSTEMS, INC. PN:80-D27 Rev.B...
(approx . 5 minutes) . • Activation on UPS2 (Eaton): press the "On/Off" button to switch the UPS on for a protected, conditioned power supply . UPS2 display panel 3D SYSTEMS, INC. PN:80-D27 Rev.B...
. The maximum capacity (sintering plate + built part) is 100 kg . The transfer from the manufacturing chamber to the airlock (and conversely) is automatic . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Caution : the lens filter must be replaced regularly. Consult the Maintenance section for the recommended maintenance interval and details on how to replace the filter. WARNING : DO NOT START THE LENS CLEANER BLOWER WHILE THE PROCESS FILTER IS NOT CONNECTED TO THE PRINTER . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
LIFTING Caution : Moving the printer may affect settings (alignments, calibration . . .) . Contact your 3D Systems- certified Customer Support Engineer to check the operation of the printer after moving. When moving the ProX DMP300 system, follow the instructions outlined below : ®...
Start the machine by pressing the start push button, on the external controls panel (5) . PX Control application will automatically start and be displayed on the control panel . To launch the PX Control application manually, double-click on the icon “PX_Control” from the desktop. 3D SYSTEMS, INC. PN:80-D27 Rev.B...
• MANUF : the machine is manufacturing, • C .B . : the machine is on a cycling break, during manufacturing, • PREPA : the machine is on a preparation cycling, • MAINT : the machine is in maintenance mode . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
BUTTON TO LAUNCH THE AUTOMATIC CYCLE WHEN REQUIRED ACTIONS EXECUTED DURING THE AUTOMATIC CYCLE AVAILABLE COMMANDS OF THE CURRENT STEP BUTTON TO NAVIGATE TO THE NEXT STEP The 8 steps are explained on the next pages . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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Consult the section "Unloading a plate" on page 64 for details . Click on the automatic cycle launch button (3) when requested . When the 4 sections are complet, the next step will Next be enabled . Click on (4) . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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(3) : click "Validate" to confirm, or "Quit" to cancel . : the pre-filled number is the first number plate available . When all actions completed, click on Next (4) to go to the next step . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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Powder raising parameters (2) . Click on the start sequence button (3) to launch the desired sequence . When the desired sequences completed, click on Next (4) to go to the next step . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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When the Lens cleaner timer value has reached 60 days, the interface will at first prompt to change the Lens cleaner filter. Proceed to the filter replacement (consult the Maintenance section for details on how to replace the filter). 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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Then, perform the actions (2) : consult the section "Cleaning the laser optic system" on page 61 for details on how to clean the lens . Click on Next (3) to go to the next step . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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Click on the folder icon to launch the file browser (1). Select the manufacturing file and click on "Load file" (2). Preparation Assistant will then return to the previous page . The inerting phase should then be initiated . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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(and the external vessel valves close) . It will trigger an oxygen error (3) . Once the O2 value is lower than the Minimum Oxygen Value To Produce, then click on "Produce" (2) to go to the Manufacturing menu . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
The delay start function offers the possibility to start the selected cycles at a specific time. If selected, the user can program the next start within the setting window: Click on Validate to confirm, or on Quit to cancel . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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During the manufacturing, it is possible to interrupt the job by clicking the pause button . When activated, the printer will finish the current layer, and the Cycle interruption message will be displayed . Click on to continue the job, or on completely stop the manufacturing . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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• Zero sintering: the zero position of the sintering piston in mm . • • LASER/OPTIC • Defocus: defocusing value in mm, • Laser power: current Laser power, in % . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Maintainer level: dedicated for special servicing procedures . Access to Adjuster level menus (with additional features and additional read/write access) + to the maintenance tool Expert level: total access to the settings and to the Expert tool Administrator level: reserved 3D SYSTEMS, INC. PN:80-D27 Rev.B...
. The manufacturing will stop at the end of the layer if the oxygen value is upper than this setting . If the setting is null, this function is disabled . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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(max value • 600 min). This function is activated only if the “end of cycle” button has been checked in the Manufacturing menu (see section "Manufacturing menu" on page 47) . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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. Export functions (5): to export the tracking file ("csv", "xml" or "pdf" formats) . The export button (6) creates a manufacturing report in "pdf" format (see example "Manufacturing report" on page 55) . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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• Manufacturing report 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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Operation type (Preparation, Manufacturing, Action) . • Date . When an event is selected, the corresponding details can be displayed by clicking on the button . Click on "Quit" to close the Event details . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
(see "Step 3 : Loading powder" on page 41) . The cans will be placed automatically on the airlock . 16 . To continue loading powder with other cans, then repeat from the step 1 . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Pull the carriage out, and load the whole plate (base plate + sintering plate) on the carriage (4) . Make sure to position the whole plate so that the grinding lines on metal plates will be parallel to the roller when installed on the machine . Grinding lines “AV” symbol Carriage 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Check the sintering plate is clean . If not, clean it with the use of the vacuum cleaner . Execute the Zero sintering cycle on the control panel (see "Step 5 : Zero sintering" on page 42) . The zero sintering value will then be displayed (1) . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
View of the feeding piston and sintering piston after the powder bed sequence (no gaps, powder on the area between the 2 pistons) 11 . If one sequence is not properly completed, re-run the corresponding cycle . Then check again . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
11 . Repeat these steps until the lens is clean . Caution : Comply with the following steps in order to ensure the correct positioning of the head after opening . 12 . Make sure the mechanical stop is clean . Mechanical stop 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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15 . Close the head-lens assembly, making sure that the raised button is in localized contact with the head-lens support . 16 . Tighten the assembly until reaching the end stop . Excessive tightening could damage the localized contact . Scanner head Mechanical stop Tighten clamp 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Continue step by step as described above, up to layer #5 . • If all five layers completed successfully on the first try, then start the full manufacturing in automatic mode. Make sure that during the first 10 layers, there is no short feed. 3D SYSTEMS, INC. PN:80-D27 Rev.B...
. After the 10 seconds, open the airlock door (5) . • Pull the carriage from the airlock . • Remove the whole plate from the carriage . • Push the carriage inside the airlock . • Close the airlock door . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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Vacuum carefully powder between the powder gutter and the strip (blue line in the figure) : make sure not to put powder behind the strip (11) . • Using a brush and a vacuum cleaner, clean the Hirth device of the sintering piston . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Switch the locking key to position "0" on the external conrtols panel . Switch off the two UPS (see "H . Supply cabinet" on page 33) . Turn off the main switch on the connection panel of the supply cabinet (3) . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Do not confirm the lens filter replacement warning message without actually replacing the filter. Maintenance The level of filter clogging impacts the quality of the sintering process. At anytime Do not start the lens cleaner blower while the process filter is not connected to the printer. 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Described here are the servicing and preventive maintenance procedures that are required in the day to day operation of the ProX DMP 300 printer . The following safety rules are applicable for all procedures . Caution : the machine is not allowed to run a job during a maintenance .
This procedure must be followed to ensure efficient sintering during the machine operation and also the operator’s safety during maintenance . 3D Systems recommends that you execute this procedure as written and have a Class D extinguisher available when performing this procedure .
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OR OPENED BY UNAUTHORIZED PEOPLE . WARNING: DO NOT START THE LENS CLEANER BLOWER WHILE THE PROCESS FILTER IS NOT CONNECTED TO THE PRINTER . Tools: • Permanent marker • 10mm wrench • 5mm Allen wrench 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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Step 2 is performed to disconnect filter from machine. When changing the filter, leave the pneumatic valves on the tubes. Only open the clamps on the filter vessel (as indicated below), and remove the valves from the vessel . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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• Repeat the step 2 for the filter inlet port connection. When complete, proceed to step3. The filter is completely sealed off and safe to be handled and transported. Move filter cart to unloading area. 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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Reload a new clean filter on the transportation cart. Make sure the new filter is installed with the filter inlet and filter outlet ports oriented as shown . Attach the grounding wire to the filter removed previously. Remove the tape seals from the filter inlet and filter outlet ports. 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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• Store the cover lid in a safe area. This cover lid will be needed to close the dirty filter on the next replacement (for example, in a closed bag attached to the cart) . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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12 . The machine has to do a purge cycle, in order to fill the filter with inert gas, because during connection of filter to machine, the argon in the filter may be lost. Refer to the section "Step 8 : Loading of the manufacturing file and inerting" on page 45 . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
PREVENTIVE MAINTENANCE SCHEDULE Maintenance not listed on this section is only allowed to be performed by 3D Systems-certified Customer Support Engineer. ONCE A EVERY 3 EVERY 6 ITEM SPECIFICATION EVERY YEAR MONTH MONTHS MONTHS Air pressure Check : 5 .5 bar Pinch valve pressure Check : 3 .5<X<4 bar...
WARNING : STATIC HAZARD . METAL PARTICLE CONDENSATES INSIDE THE PRINTER ARE HIGHLY COMBUSTIBLE AND SHOULD BE KEPT AWAY FROM SOURCES OF POTENTIAL IGNITION . WEAR ANTI-STATIC CLOTHING, ANTI-STATIC SAFETY SHOES, STAND ON GROUNDED ANTI-STATIC FLOOR PAD . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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14 . Proceed to next procedure (Sieving system cleaning) . When the two maintenances complete, make sure to put the locking key removed previously, and start the printer (see section "Powering up the printer" on page 37) . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
13 . Close the right side door of the printer . 14 . If the maintenance is performed just after the carriage lubricate maintenance, then put the locking key previously removed, and start the printer (see section "Powering up the printer" on page 37) . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Roll up the glove by pressing against body, • Listen for leaks . If glove or protective sleeve damaged, replace them with new one: • Protective sleeve reference : 1001958W00 • Glove reference : 1001892H00 3D SYSTEMS, INC. PN:80-D27 Rev.B...
ESPECIALLY WHEN DISPERSED IN A CLOUD AND EXPOSED TO AN IGNITION SOURCE SUCH AS HEAT OR STATIC ELECTRICITY SPARK . OPERATORS AND SERVICE PERSONAL SHOULD AVOID DISTURBING POWDER MANIPULATE CAREFULLY TO AVOID AS MUCH AS POSSIBLE SUSPENDING OF FINE PARTICLES) . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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ESPECIALLY WHEN DISPERSED IN A CLOUD AND EXPOSED TO AN IGNITION SOURCE SUCH AS HEAT OR STATIC ELECTRICITY SPARK . OPERATORS AND SERVICE PERSONAL SHOULD AVOID DISTURBING POWDER MANIPULATE CAREFULLY TO AVOID AS MUCH AS POSSIBLE SUSPENDING OF FINE PARTICLES) . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
PLACE THE USED FILTER ELEMENT IN A CLOSED METALLIC CONTAINER IN A ROOM WITH FIRE DETECTION . Clean the filter guard with the use of damp cotton cloth. Install the new filter element. Replace the filter guard (B). Open the input valve (A) . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Coolant water pipes (3+4) . Water leakage hazard . Use of cotton cloth and tank recommended (to recover liquid and to clean) . Remove the cover plate located behind the chiller to access behind the chiller . Cover plate 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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18 . Gather the supply cabinet and the control cabinet together . Supply cabinet Control cabinet 19 . Position them close to the main cabinet . Main cabinet Supply cabinet 20 . Re-start the printer (see section "Powering up the printer" on page 37) . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
PLACE THE USED FILTER ELEMENT IN A CLOSED METALLIC CONTAINER IN A ROOM WITH FIRE DETECTION . Clean the filter guard with the use of a damp cotton cloth. Install the new filter element. Replace the filter guard. Fit back the cover plate previously removed . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
PLACE THE USED FILTER ELEMENT IN A CLOSED METALLIC CONTAINER IN A ROOM WITH FIRE DETECTION . Clean the filter guard with the use of a damp cotton cloth. Install the new filter element. Replace the filter guard. Close the right side access door of the main cabinet . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Cover plate Clean inside the vibrating channel with the use of a brush and vacuum cleaner . Cleaning area Replace the cover plate of the vibrating channel . Close the left side access door . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Release the 8 screws of the front door of the main cabinet by using a 13mm socket wrench . Open the left panel of the main cabinet, and connect the crank handle on the door-opening system . Crank handle fitting Crank handle 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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On the right silicon scraper, remove the 5 screws fixing the scraper. CHC M5 x12 Screws 10 . Take out the scraper and unscrew the 5 screws (type CHC M4x10) fixing the silicone blade to the subassembly. CHC M4x10 Screws 3D SYSTEMS, INC. PN:80-D27 Rev.B...
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17 . Refit and tighten the 8 screws of the front door of the main cabinet. 18 . Proceed to next procedure . Make sure to put the locking key when all maintenance complete . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
10 . Re-start the printer (see section "Powering up the printer" on page 37) . 11 . Check the cover, its mounts and the hoses for leaks . Caution: do not operate the chiller without the chiller filter. 3D SYSTEMS, INC. PN:80-D27 Rev.B...
Open the access door of the cabinet . Remove the 2 x filter grids from the door. Replace the filters with the new one. Refit the 2 x filter grids on the door. Close the access door of the cabinet . 3D SYSTEMS, INC. PN:80-D27 Rev.B...
. This will disconnect and isolate the printer from energy during the maintenance . Open the access door of the cabinets . Clean the inside of the cabinets with the use of a vacuum cleaner, natural fiber brush and damp cotton cloth. 3D SYSTEMS, INC. PN:80-D27 Rev.B...
The calibration must be controlled once a year . As explained on the procedure, the control of the calibration will require to draw a calibration plate and to retrieve the current printer correction file (xml format) that both must be sent to 3D Systems Customer Support for analysis.
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19 . Inspect visually the sintered lines are homogeneously well marked over the whole surface of the plate (1) . If the result is not correct (2), repeat the draw on a new calibration plate . If the result is still no correct, contact 3D Systems Customer Support .
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