Ricoh HL-F1 Field Service Manual page 244

6. Troubleshooting
3. If an interface switching device is used, remove it and connect the computer directly to the printer and
try again.
4. Check that the appropriate printer driver is selected as "Set as Default". Check also that the correct
print port is set for the selected printer driver.
5. Check that the printer is not connected to the same port which is also connected to a mass storage
device or scanner. Remove all other devices and connect the port to the printer only. Turn off the
printer status monitor in the device options tab in the printer driver.
6. If the print port is set as an ECP port, change it to a normal port.
7. Try printing the test page.
8. Try resetting the factory settings.
Possible cause and Remedy
Failure inside the printer
• Is it possible to print the test?
No: Identify the error type, and then refer to the specified section of this chapter.
6
P-2 Unable to print full pages of a document with the "PRINT OVERRUN" message.
User Check
1. Press the "Start" key on the control panel to print the data remaining in the printer.
2. If this does not clear the error, reduce the complexity of your document or reduce the printer resolution.
3. Change the following setting in the printer driver and try again. The best combination of settings below
will vary depending on your document.
Graphic Mode / TrueType
• This problem may appear if the data is too complex. If it is not cleared by taking the actions above,
it will be impossible to print such data under the printer specifications.
P-3 Unable to print full pages of a document with the "MEMORY FULL" message.
User Check
1. Press the "Start" key on the control panel to print the data remaining in the printer.
2. Reduce the complexity of your document or reduce the printer resolution.
• This problem may appear if the data is too complex.
Possible cause and Remedy
Main PCB failure
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