Troubleshooting Flowchart; Solution; Error Frames (For Example, Crc Errors) On A Port; Symptom - HPE FlexNetwork 10500 SERIES Troubleshooting Manual

<Sysname> display transceiver diagnosis interface gigabitethernet 1/0/1
Error: The transceiver does not support this function.

Troubleshooting flowchart

Figure 17 Troubleshooting the failure to support digital diagnosis on a transceiver module
System prompted that the
transceiver module does not
support digital diagnosis
HPE transceiver module?
Yes
Transceiver module
Supports digital diagnosis?
Yes
Contact the support

Solution

To resolve the problem:
1. Verify that the vendor of the transceiver module is HPE:
a. Use the display transceiver interface command to display the transceiver information.
b. Determine whether the value of the Vendor Name field is HPE.
c. Use the display transceiver manuinfo interface command to collect the transceiver
module information. Send the bar code of the transceiver module to Hewlett Packard
Enterprise Support to verify that the vendor of the transceiver module is HPE.
2. Verify that the transceiver module supports digital diagnosis:
a. Use the display transceiver interface command to display transceiver module
information.
b. Determine whether the value of the Digital Diagnostic Monitoring field is Yes.
c. Consult Hewlett Packard Enterprise Support about whether the transceiver module
supports digital diagnosis.
3. If the transceiver module vendor is identified as HPE and the transceiver module supports
digital diagnosis but the problem persists, contact Hewlett Packard Enterprise Support.

Error frames (for example, CRC errors) on a port

Symptom

The output from the display interface command shows that error frames exist (for example, CRC
error frames) on a port.
No
Replace it with an HPE
transceiver module
No
49
Yes
Resolved?
No
End