Solution; Related Commands; Troubleshooting Ports; 10/100/1000Base-T Copper Port Fails To Come Up - HPE FlexNetwork 10500 SERIES Troubleshooting Manual

Solution

To resolve the problem:
1. Check the ambient temperature. If the ambient temperature is higher than 45°C (113°F), lower
the ambient temperature by adding air conditioners or taking other heat dissipation measures.
2. Check the device temperature. If the device temperature is higher than 68°C (154.4°F), use
the display fan command to check the fan tray operating status. If the status field
displays Fault, remove the fan tray and then install the fan tray again.
3. Identify whether the air filters are clean. If they are not, clean them.
4. Read the temperature alarms to identify the involved card.
5. Use the temperature-limit command to adjust the temperature alarm thresholds for the card.
6. Use the display environment command to identify whether the temperature alarm thresholds
have been adjusted successfully. If the thresholds have not been adjusted, replace the card.
7. If the problem persists, contact Hewlett Packard Enterprise Support.

Related commands

This section lists the commands that you might use for troubleshooting system management.
Command
display cpu-usage
display environment
display fan
display memory
display process cpu
display system internal kernel memory
pool
follow job job-id
temperature-limit
view
/sys/kernel/slab/<modulename>/alloc_calls

Troubleshooting ports

This section provides troubleshooting information for common port problems.

10/100/1000Base-T copper port fails to come up

Symptom

A 10/100/1000Base-T copper port cannot come up.
Remarks
Displays the current CPU usage statistics.
Displays temperature information, including the current
temperature and the temperature alarm thresholds.
Displays the operating status of all fans on the device.
Displays memory usage statistics.
Displays the CPU usage statistics for jobs.
This command is available in probe view.
Displays memory block usage statistics.
This command is available in probe view.
Displays the stack of a job.
This command is available in probe view.
Sets temperature alarm thresholds.
Displays the number of allocated memory blocks and the
call information.
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