Troubleshooting Radius - HPE FlexNetwork MSR Series Configuration Manual

Sponsor full name:
Sponsor department:
Sponsor email:
Period of validity:
Start date and time:
Expiration date and time:2015/04/03-18:00:00
# Verify that Jack can use username user1 and password 123456 to pass local authentication and
come online during the validity period. (Details not shown.)

Troubleshooting RADIUS

RADIUS authentication failure
Symptom
User authentication always fails.
Analysis
Possible reasons include:
•
A communication failure exists between the NAS and the RADIUS server.
•
The username is not in the userid@isp-name format, or the ISP domain is not correctly
configured on the NAS.
•
The user is not configured on the RADIUS server.
•
The password entered by the user is incorrect.
•
The RADIUS server and the NAS are configured with different shared keys.
Solution
To resolve the problem:
1. Verify the following items:
The NAS and the RADIUS server can ping each other.

The username is in the userid@isp-name format and the ISP domain is correctly configured

on the NAS.
The user is configured on the RADIUS server.

The correct password is entered.

The same shared key is configured on both the RADIUS server and the NAS.

2. If the problem persists, contact Hewlett Packard Enterprise Support.
RADIUS packet delivery failure
Symptom
RADIUS packets cannot reach the RADIUS server.
Analysis
Possible reasons include:
•
A communication failure exists between the NAS and the RADIUS server.
•
The NAS is not configured with the IP address of the RADIUS server.
•
The authentication and accounting UDP ports configured on the NAS are incorrect.
Sam
security
Sam@aa.com
2015/04/01-08:00:00
77