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Device
The mouse or pointing device
does not work.
USB Keyboard, mouse, or
pointing-device
All or some keys on the
keyboard do not work.
The USB mouse or USB
pointing device does not work.
Memory
The amount of memory
displayed is less than the
amount of memory installed.
Monitor
The monitor works when you
turn on the server, but goes
blank when you start some
application programs.
72
xSeries 445 Type 8870: Installation Guide
Suggested action
v Verify that the mouse or pointing-device cable is securely connected and the
device drivers are installed correctly.
v Try using another mouse or pointing device.
Note: When two servers are connected in a 16-way configuration, the
DVD-ROM, diskette drive, keyboard port, USB ports (except for Remote
Supervisor Adapter II-EXA functionality), mouse, and video are disabled on the
secondary server.
If the problem remains, call for service.
v Make sure that the keyboard USB cable is properly connected to the server.
v Make sure that the server and the monitor are turned on.
v Ensure that the USB mouse and keyboard support are enabled in BIOS.
v Try using another keyboard.
Note: When two servers are connected in a 16-way configuration, the
DVD-ROM, diskette drive, keyboard port, USB ports (except for Remote
Supervisor Adapter II-EXA functionality), mouse, and video are disabled on the
secondary server.
If the problem remains, call for service.
v Make sure that the mouse or pointing-device USB cable is properly connected to
the server.
v Make sure that the server and the monitor are turned on.
v Ensure that the USB mouse and keyboard support are enabled in BIOS.
v Try using another mouse or pointing device.
Note: When two servers are connected in a 16-way configuration, the
DVD-ROM, diskette drive, keyboard port, USB ports (except for Remote
Supervisor Adapter II-EXA functionality), mouse, and video are disabled on the
secondary server.
If the problem remains, call for service.
Verify that:
v The memory modules are seated properly.
v You have installed the correct type of memory.
v If you changed the memory, the memory configuration has been updated in the
Configuration/Setup Utility program.
v All DIMM slots are enabled. The server might have automatically disabled a
DIMM slot if it detected a problem, or a DIMM slot might have been manually
disabled.
v Memory mirroring is disabled. If memory mirroring is enabled, only half of the
installed memory will be displayed.
If the problem remains, call for service.
Verify that:
v The primary monitor cable is connected to the video port.
v You installed the necessary device drivers for the applications.
Note: When two servers are connected in a 16-way configuration, the
DVD-ROM, diskette drive, keyboard port, USB ports (except for Remote
Supervisor Adapter II-EXA functionality), mouse, and video are disabled on the
secondary server.
Some IBM monitors have their own self-tests. If you suspect a problem with your
monitor, see the information that comes with the monitor for adjusting and testing
instructions.
If the problem remains, call for service.
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