Aastra DBC 225 Directions For Use Manual page 93

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Interception service
General
By using the interception service facility you can obtain effective inter-
ception (diversion) of incoming calls when you are unable to answer your
telephone.
The task of an interception computer is, quickly and simply, to store and
display information about those persons (extension users), for example,
employees of a company, who use the PBX. Messages to and from
users can be registered simply in the interception computer. This takes
place at special answer positions, message diversion positions.
A typical answer position is an extension or operator assistant
connected to the interception computer. You initiate message diversion
for your extension, that is, request that your incoming calls be diverted
to a message diversion position, by dialing a code on your extension
telephone. Included in the code is the reason for absence and (possibly)
estimated time of return.
It is possible to set the format of the date not only for the extension
display but also the format of the date sent to the interception computer.
When a person calls your extension and is diverted to an answer
(divertee) position, your diversion information will appear on the answer
position. The person serving the answer position can then inform the
caller why you are absent, your estimated time of return and pass on a
message (if any) from you to the caller. A message from the caller can
be accepted and registered in the interception computer by the person
serving the answer position.
When you call your designated answer position directly from your exten-
sion you can learn whether any messages exist for you and, if so, their
contents. You can also leave messages there for callers.
Message waiting is a special function which notifies your telephone that
the interception computer has a message stored for you. Notification is
in the form of a short ringing signal repeated at regular intervals (5-30
minutes) or a special dial tone. Digital system telephones can be
programmed instead for notification by means of a flashing function key.
Also, analog telephones may be equipped with a message waiting lamp
and programmed instead for notification by means of the lamp steady
on. The notification remains as long as any non-printed out message
remains. No notifications will be supplied as long as your telephone
remains in the message diverted, direct diversion or follow me state. The
message waiting facility is optional and is programmed into the PBX
from a terminal.
When you terminate an ongoing message diversion any incoming
messages to you will be printed out automatically on the printer
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THER FEATURES
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