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Dialog 4223 Professional / Dialog 3213
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BusinessPhone Communication Platform
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User Guide
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Table of Contents
Related Manuals for Aastra Dialog 4223 Professiona
Summary of Contents for Aastra Dialog 4223 Professiona
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Page 1: User Guide
Dialog 4223 Professional / Dialog 3213 BusinessPhone Communication Platform User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: •... - Page 2 EN/LZTBS 170 322 R2B © Aastra Telecom Sweden AB 2010. All rights reserved. BusinessPhone — Dialog 4223 Professional / Dialog 3213...
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Page 3: Table Of Contents
Table of Contents Table of Contents page Welcome ............4 Description ............6 Incoming Calls ..........18 Outgoing Calls ..........21 System Phonebook ........33 During Calls ............ 35 Call List ............40 Call Metering ..........43 Call Forwarding ..........50 Absence Information ........ -
Page 4: Welcome
Note: Dialog 4223 Professional / Dialog 3213 is a system telephone, i.e. it can only be used for an Aastra private branch exchange that supports this type of telephone. Function descriptions that do not include speaking in the handset, are described as off-hook, if nothing else is stated. -
Page 5: Declaration Of Conformity
No parts of this publication may be subject to alteration, modification or commercial use. Aastra will not be liable for any damages arising from use of an illegal modified or altered publication. -
Page 6: Description
Description Description Dialog 4223 Professional BusinessPhone — Dialog 4223 Professional / Dialog 3213... - Page 7 Description Display 3x40 characters. See section “Display info” on page 14. Menu Function keys The functions depend on the traffic state and will be shown on the last line of the display. When you are requested to (see display), press the required key to access the function. Key for access to secondary key functions (these functions are stated on the second line of the corresponding key).
- Page 8 Description Headset See section “Headset - Dialog 4223 Professional” on page 114. Volume control To adjust the volume. Also space/backspace in writing mode. Clear To disconnect calls or to clear the display in programming. Microphone Optional key panel 17 Dual-Function programmable keys per key panel. Four panels can be connected.
- Page 9 Description Dialog 3213 Executive BusinessPhone — Dialog 4223 Professional / Dialog 3213...
- Page 10 Description Display 3x40 characters. See section “Display info” on page 14. Menu Function keys The functions depend on the traffic state and will be shown on the last line of the display. When you are requested to (see display), press the required key to access the function. Key for access to secondary key functions (these functions are stated on the second line of the corresponding key).
- Page 11 Description Mute To switch the microphone on or off. See section “During Calls” on page 35. Loudspeaker on/off To switch the loudspeaker on or off. See section “During Calls” on page 35. Clear To disconnect calls or to clear the display in programming. Microphone Optional key panel (A-Q) 17 Dual-Function programmable keys per key panel.
- Page 12 Description Phone keys Dialog 4223 / Dialog 3213 This table gives you an overview of the different key design of the Dialog 4223 Professional and the Dialog 3213 Executive. In this user guide you will only find illustrations of the Dialog 4223 keys. If you are using the Dialog 3213 Executive, please refer to the table below to find out the appropriate key combination.
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Page 13: Lamp Indications
Description Lamp indications The key lamps on your telephone indicate with different signals the traffic state of the ongoing call or function. Ô Extinguished lamp The function is not active. Õ Ô Steady light The function is active. Ö Ô Slowly flashing lamp The line (or function) is put on hold. -
Page 14: Display Info
Description Display info The display assists your actions on the phone with step-by-step instructions. When your phone is idle, the upper line shows general information. The mid line shows your name and extension number. The lower line presents lead texts for the menu keys. 12 May 10:35 +15°... -
Page 15: Status Information
Description The provisioning of external calling numbers is network dependent. If it is not provided, the display shows ’EXTERNAL’ and the directory number of the external line. Even when it is provided it might happen that callers are suppressing their numbers, in this case the display shows ’DISPLAY RESTRICTED’. - Page 16 Description Tones Tones are audible in the handset. Dial tone (System ready to accept digits) Special dial tone (System ready to accept digits, active diversion on telephone) Ringing tone - repeated after 4 s (Ringing signal to called party) Special ringing tone - repeated after 4 s (Ringing signal to Line 2) Busy tone...
- Page 17 Description Signals Ringing signals are emitted from the phone. Internal ringing signal - repeated after 4 s External ringing signal - repeated after 4 s Automatic Callback signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries.
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Page 18: Incoming Calls
Incoming Calls Incoming Calls Internal calls A ringing signal and a flashing lamp indicate an incoming call. The display shows the number and the name of the internal caller. External calls A ringing signal and a flashing lamp indicate an incoming call. If you are connected to a digital trunk line (ISDN), the display shows the number of the external caller and in case of diversion in the public net the display shows the number of the diverted as well as the... - Page 19 Incoming Calls To another extension (Call pick-up) You can answer a call to another extension from any phone in your office. Call the ringing extension. You receive busy tone. 12 May 10:35 +15° ANDERSEN ANDREAS BUSY camp-on call-back pick-up intrusion pick-up Press (see display).
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Page 20: Silent Ringing
Incoming Calls Silent Ringing This function is useful if you do not want to be disturbed by the ringing of the telephone. Incoming calls will only be indicated on the display and by the flashing Line key. Note: For the Dialog 3213 this function requires the release number R9B or higher, see the underside of your telephone. -
Page 21: Outgoing Calls
Outgoing Calls Outgoing Calls Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party. Make calls How to make internal and external calls. Enter either a directory number to make an internal call. Enter the digit(s) for external line access and the desired public number. -
Page 22: Last External Number Redial
Outgoing Calls Last External Number Redial When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not. See also section “Automatic Redial” on page 24. Press to redial the last dialled external number. The display will show the dialled number. -
Page 23: Automatic Callback
Outgoing Calls Automatic Callback You call an extension and receive busy tone or get no answer. 12 May 10:35 +15° BURNES BOBBY BUSY camp-on call-back intrusion call-back Press (see display). Verification tone. í Replace the handset or press to finish the procedure. You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call. -
Page 24: Automatic Redial
Outgoing Calls Automatic Redial If you call an external number and receive busy tone or get no answer, you can instruct the system to automatically redial the number until it is available. Note: This feature could be restricted. Ask the system administrator for the availability. - Page 25 Outgoing Calls Notes: It is not possible to do a new request on a key holding an already activated request until the existing one is cancelled. When the Automatic Redial lamp is rapidly flashing, your telephone is busy and you cannot receive or make new calls.
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Page 26: Busy Extension
Outgoing Calls Busy extension You call an extension and receive busy tone. Camp-on You can notify a busy extension of your call by a muted ringing call. camp-on Press (see display). Keep the handset off hook. When the called extension replaces the handset, it will be called automatically. -
Page 27: Abbreviated Numbers
Outgoing Calls Diverted extension Bypass Call Forwarding makes it possible to call a specific *60* extension, even if Call Forwarding is activated on this extension. Press. Enter extension number. Press. You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated. -
Page 28: Common Abbreviated Numbers
Outgoing Calls Option 2 - Via the keypad If you are using the Dialog 4223 Professional without a key panel, you can program 10 Individual Abbreviated Numbers on the keys 0 to 9. Additionally, you can program the programmable keys on the telephone (see Option 1). - Page 29 Outgoing Calls Individual Abbreviated Numbers via a programmable key You can program and activate your most frequently used external numbers on the 2nd layer of a programmable key. This procedure can also be used if you want to program a function that is Ô...
- Page 30 Outgoing Calls * z # Enter a dial code (maximum 4 digits). store Press to store the number or the code (see display). í Press to finish programming. Note: The Dual-Function keys allow Individual Abbreviated Numbers and other functions e.g. Dial-by-Name to be combined on the same keys.
- Page 31 Outgoing Calls Note: Which digit to press for external line access depends on the configuration of the system. If your public network requires waiting for a second dial tone, press Press. í Press to finish programming. #51* Cancel one specific Individual Abbreviated Number Press.
- Page 32 Outgoing Calls change Press (see display). 12 May 10:35 +15° SELECT FUNCTION - NAMECALL backward forward enter return Note: If programmed names already exist, press backward or forward until the function is shown (see NAMECALL display). enter Press (see display) and dial the number. You can use any directory number, e.g.
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Page 33: System Phonebook
System Phonebook System Phonebook The System Phonebook covers internal directory numbers as well as external common abbreviated numbers. Use the System Phonebook directory Press (see display). The display shows: 12 May 10:35 +15° DAVID CHAMBERS internal external return internal Press (see display) to search for internal directory numbers.. external Press (see display to search for external common abbreviated numbers . -
Page 34: Make A Call
System Phonebook Make a Call ¿ Enter the first letter(s) of the name. Note: How to write text is described in section “Write Text” on page 99. Note: In order to step through the whole System Phonebook, you can start the search function immediately without entering the first letter(s) of the name. -
Page 35: During Calls
During Calls During Calls The BusinessPhone Communication Platform allows you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call, create a Conference or put the call on hold to perform other tasks. -
Page 36: From Handsfree To Handset
During Calls From handsfree to handset You have an ongoing handsfree conversation. Lift the handset. Conversation via the handset. Mute É You have an ongoing conversation. Press to switch the microphone on or off. When the lamp lights, the caller will not be able to hear the conversation in your room. -
Page 37: Refer Back
During Calls Refer Back You have an ongoing conversation on e.g. Line 2 and want to refer back to the call that is put on hold on Line 1. The lamp of the call Ö Ô put on hold flashes. Line 1 Press to put the second call on hold. -
Page 38: Call Waiting
During Calls Callback You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again. Call Waiting If you hear the Call Waiting tone during an ongoing conversation, another person is trying to contact you. -
Page 39: Common Hold
During Calls Repeat the procedure to include other persons into the Conference. In this way, you can include up to six parties in a conversation. How many of them can be external callers depends on the programming of the system. 12 May 10:35 +15°... -
Page 40: Call List
Call List Call List The Call List includes a complete history of recently made calls. It offers access to previously dialed/received, internal/external numbers The Call List provides following options: • Indication of the total number of calls (maximum 20) • Calling or erasing the listed numbers •... - Page 41 Call List Retrieve calls To see the first entry in the Call List: list Press (see display). The display shows e.g.: 12 May 10:35 +15° 00431811005446 [<- 1/20 call next time erase Incoming/outgoing calls are shown as: [<- ... incoming call answered !<- ...
- Page 42 Call List Show date, time and call attempts for the selected call When you are retrieving calls from your Call List. time Press to see the date and time for the selected call (see display). You will see when the call was dialed/received and how many times the same call was sent/came in.
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Page 43: Call Metering
Call Metering Call Metering When the BusinessPhone Communication Platform is provided with metering information from the public net, the call metering function can be used to check the cost of outgoing calls. The BusinessPhone Communication Platform offers several options to obtain this information. -
Page 44: Cost Of The Last Call
Call Metering Cost of the last call After finishing an outgoing external call, you have the possibility to *46# see the cost of the last call. Press. í The display shows the cost of the last call. Press to finish the procedure. Read out your own cost counter This is useful, when you want to check the accumulated cost of *45#... - Page 45 Call Metering ì In case of a typing error, press the Volume Down key to delete the latest entered digit. activate Press to confirm the Password (see display). Select the type of meter you want to read out. 12 May 10:35 +15°...
- Page 46 Call Metering display Press to show the counter on the display (see display). 12 May 10:35 +15° COST 201: EUR print reset return In this menu you have the same possibilities as in the previous menu. It is also possible to reset without a printer. If you have not entered a specific directory number in this procedure, you will see the accumulated cost of the entire system.
- Page 47 Printout The printout covers the following information: Example: Call Metering Information BusinessPhone Date: 04 05 12 Time: 10:53 Aastra Telecom Sweden AB LM Ericssons väg 30 SE-126 37 Hägersten Sweden Reason for print out : Read Division : Total system...
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Page 48: Printout Contents
Printout contents Date: Shows the date of the printout. Time: Shows the time of the printout. Aastra 4 lines with 50 characters per line are free for definition. For Telecom Sweden AB example, for the company address. LM Ericssons väg 30 SE 126-37 Hägersten... -
Page 49: Integrated System Check
Call Metering Integrated System Check To avoid a loss of the counter values during re-configuration of the system, an Integrated System Check offers you the opportunity to read out all the counters which were not reset before the re- configuration. To initiate the System Check you need a special authority level (please ask your system administrator if this feature *45# is available on your phone). -
Page 50: Call Forwarding
Call Forwarding Call Forwarding When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position. The alternate answering position can either be a pre-programmed one (a common one for: Fixed Diversion, Diversion when there is no answer... -
Page 51: Fixed Diversion
Call Forwarding Fixed Diversion This function directs your calls to a pre-programmed answering position (e.g. secretary). Ô Activate Fixed Diversion Ô Press. Press to activate diversion. Diversion All calls to your extension are directed to a pre-programmed address. The display shows the actual diversion state. 12 May 10:35 +15°... -
Page 52: Program Fixed Diversion Address
Call Forwarding Program Fixed Diversion address If you need to program a new diversion address: prog Press (see display). 12 May 10:35 +15° PHONE PROGRAMMING short-no. diversion ringing diversion Press (see display). Dial new diversion address. ì In case of a typing error, press the Volume Down key to delete the latest entered digit. -
Page 53: Individual Diversion
Call Forwarding Individual Diversion This feature gives you the possibility to divert your calls to internal and external positions, e.g. to any directory number, a colleague’s extension, an external number or a Common Abbreviated Number (e.g. your car telephone). Note: In order to prevent misuse, Individual External Diversion can be blocked for your extension, see section “Security”... - Page 54 Call Forwarding Program and activate a new External Diversion address *22* To set a new Individual External Diversion address: Press. Enter the digit(s) for external line access and the new External Diversion address. A maximum of 24 digits. Note: Which digit to press for external line access depends on the configuration of the system.
- Page 55 Call Forwarding Re-activate External Diversion *22*# Divert your calls to an external position. Dial to activate the programmed External Diversion. You can make outgoing calls as usual. A special dial tone reminds you that Call Forwarding is active. The display shows that you have í...
- Page 56 Call Forwarding Follow-me If you are in another room, you can still answer your calls by forwarding them to where you are. To activate Follow-me, Individual Diversion must be active on your telephone. Activate Follow-me Note: This procedure has to be executed from the *21* telephone the calls are diverted to.
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Page 57: Absence Information
Absence Information Absence Information If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers of the reason of your absence. External callers will be routed to the operator who also has access to your Absence Information. -
Page 58: Enter Information
Absence Information Enter information Ô To store Text or Voice information. Ô Press. Press. Info leave Press (see display). absence Press (see display). When the information is activated, the Message/Info lamp shows a steady light. If a message arrives, the lamp starts flashing, see section “Check and store received messages”... - Page 59 Absence Information activate Press (see display). The programmed Absence Information will be shown in the display. Internal callers receive the information on the display (or as spoken information to callers without display phone). External callers will be routed to the operator who also has access to your Absence í...
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Page 60: Change Information
Absence Information Change information Ô Ô Press. Press. Info 12 May 10:35 +15° ABSENCE INFORMATION FOR: erase leave chnge-no. Erase erase Press (see display). absence Press to erase the information (see display). Change leave Press to leave another information (see display). on/off Press to activate/deactivate information (see display). -
Page 61: Receive Info For Diverted Calls
Absence Information Receive info for diverted calls A colleague, Andersen, has programmed diversion to your extension. You answer a call to Andersen on your phone. The sign ‘&’ or ‘%’ indicates that Andersen has Text or Voice info programmed. Text info programmed ANDERSEN ANDREAS 200&... -
Page 62: Messages
Messages Messages By using the Message system you can send, receive, forward and store different kind of messages. You have also access to a number of helpful features, like recording an ongoing conversation, placing external calls via the company network and many more ... Password protection The first time you enter the Message system (only possible from your own extension) you might be requested to change your... -
Page 63: Individual Mailbox System
Messages Individual Mailbox system Callers are able to leave messages in your Individual Mailbox. Activate Â Ô Divert your extension to the Mailbox system. Ô Press. Press. Diversion Enter the number to the Mailbox system. Ask the system administrator for your defined Mailbox system Ô... - Page 64 Messages greeting Press (see display). 12 May 10:35 +15° MBX GREETING FOR: busy no-reply diversion return diversion Select type of diversion and use the menu keys to record your í greeting (see display). Press to activate. When you activate the diversion, the recorded greeting is played to the next caller.
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Page 65: Outcall (External) Notification
Messages Enter the number to the Mailbox system. During the procedure you will be asked for your extension number and your Password. Note: You cannot use the Default Password 0000 to retrieve messages externally. If you want to check your messages from an external position, you have to change your Password first, see section “Change... - Page 66 Messages Note: If you do not acknowledge the Notification within the pre-programmed time, the connection is cancelled and repeated later (ask the system administrator for the programmed number of Notification attempts). Ô Program Notification number and time Message Press to view the Mailbox. Note: Depending on the configuration, you might be asked for your Password.
- Page 67 Messages immediate Press if you want immediate Notification (see display). save Press to save the Notification time (see display). í This step is excluded if you program immediate Notification. Press to finish programming. Ô Activate/deactivate the Notification Message Press. administr Press (see display).
- Page 68 Messages Ö Ô Message Press to view the Mailbox. If the Mailbox contains heard messages only, the lamp shows steady light instead. Note: Depending on the configuration, you might be asked for your Password before you can retrieve your messages. See section “Security”...
- Page 69 Messages Forward a Voice message Your received Voice messages (in the Individual or Common Mailbox) can be forwarded to other Mailbox numbers (Individual or Common). When you forward a Voice message to an Individual Mailbox, the Mailbox number is the same as the extension number. See also section “Messages”...
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Page 70: Common Mailbox System
Messages Common Mailbox system If you divert your telephone to a Common Mailbox, the callers are able to leave messages there. The difference between your Individual Mailbox and a Common one is that a Common Mailbox can be used by more than one user. Activate Â... -
Page 71: Send Message
Messages Retrieve messages - externally To retrieve your messages from an external position: Enter your company’s telephone number. Enter the Common Mailbox number. During the procedure you will be asked for your extension number and your Password. Note: You cannot use the Default Password 0000 to retrieve messages externally. - Page 72 Messages During an unanswered call When you call an extension and receive busy tone or get no Ô answer, you can send a Callback, Voice or Text message. Message Press. 12 May 10:35 +15° FROM NUMBER: TO NUMBER: call-back voice text Select message type (see display).
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Page 73: Check Sent Messages
Messages Check sent messages You can check messages that you have sent, for instance if you want to erase a message. You can also check messages received at other extensions (not allowed by default, ask system Ô administrator). Message Press. administr Press (see display). -
Page 74: Returned Messages
Messages Returned messages Messages that have been left unanswered for a long period are Ö Ô sent back to you. To check returned messages: Message Press. 12 May 10:35 +15° SELECT FUNCTION send receive administr sent-back sent-back Press (see display). Use the menu keys to check returned messages (see display). -
Page 75: Dictaphone Function
Messages Dictaphone function If you want to record and retrieve personal Voice messages you can use the Dictaphone function. A Dictaphone message is treated as a normal message. How to retrieve Dictaphone messages, see section “Check and store received messages” on page 67. Record message *58# To start the recording:... -
Page 76: Conversation Recording
Messages Conversation Recording The Conversation Recording function makes it possible to store the ongoing telephone conversation in the Individual Mailbox by pressing a pre-programmed Recording key. You can store both internal and external calls. Conference calls cannot be stored. A recorded conversation is treated as a normal Voice message. How to retrieve Conversation Recordings, see section “Check and store received... -
Page 77: Security
Security Security You can use your four-digit Password for blocking your phone from unauthorized use, for making external calls from any blocked extension, for entering the Message system or when you are using the DISA function. Note: The first time you enter the Message system you might be requested to change your Password if it is default (0000). -
Page 78: Bypass Blocked Extension
Security Bypass blocked extension In order to make a call, you can temporarily bypass a blocked extension. *72* Bypass own extension Press. Enter your Password. Press. Dial tone. You can make one call from your extension. Bypass another extension This makes it possible to make a call on another, blocked *72* extension, by using your Password. - Page 79 Security Block extension *72# Enter to block your extension. í Verification tone. Press to finish the procedure. #72* Unblock extension Press. Enter your Password. Press to re-open. í Verification tone. Your extension is open for use. Press to finish the procedure. BusinessPhone —...
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Page 80: Group Features
Group Features Group Features When you are working together in a team the following group features can be very useful. You can page your colleagues, give them Telephone Attendance or pick-up their incoming calls. Key system With this function, all (or selected) external lines are represented by pre-programmed keys on all phones. -
Page 81: Group Call-Pick-Up
Group Features Supervision/Telephone Attendance A Function key can also be programmed for Supervision and handling calls for a group of extensions. If a Supervision/Attendance key is programmed on your telephone, you are able to call the other group members or answer incoming calls for the group by pressing the key and monitor the activity of other extensions (free, busy, called). -
Page 82: Loudspeaker Paging
Group Features Loudspeaker Paging Ô You can page all extensions in a group and give a Voice message. Press (pre-programmed). Paging Õ Ô All extensions in a group are called. Press again and hold the key (pre-programmed). Paging Give the Voice message and then release the key. Now you can wait for answer, or terminate. -
Page 83: Group Hunting
Group Features Group Hunting Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. - Page 84 Group Features Answer calls As system default the hunt group number is shown in the display. If you require a different display layout, please contact your system administrator. GH-GROUP ANDERSEN ANDREAS CALLING directory redial prog Answer Group Hunting calls in the normal way. Log out To log out from one hunt #28*...
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Page 85: Isdn Facilities
ISDN Facilities ISDN Facilities This chapter is only relevant when your system is connected to a digital trunk line (ISDN-trunk line). It provides a general view of all the (supplementary) services available from the public net which are supported by the system. The services from the public net differ from market to market. -
Page 86: Answer An Incoming Call From An Isdn-Line
ISDN Facilities Answer an incoming call from an ISDN-line A ringing signal and a flashing lamp indicate an incoming call, answer the call in the normal way. One of the following four cases will occur. Example 1: The public net provides the number of the caller. Mr. -
Page 87: Make An External Call On An Isdn-Line
ISDN Facilities Make an external call on an ISDN-line Establish an external call in the normal way. If the called party is also connected to a digital trunk line, your public number is shown on the called party’s display. If the connected party number differs from the dialled one (for example: Diversion or Pick-up from another extension), your display shows the new number. -
Page 88: Malicious Call Identification
ISDN Facilities Malicious Call Identification If you are disturbed by malicious external incoming calls, you can request a number tracing from the network provider. If you cannot see the number of the caller or connected party (because of an activated number suppression), you have the possibility to register the number in the public network during the Ô... -
Page 89: Number Secrecy
ISDN Facilities Number Secrecy By pressing a pre-programmed Number Secrecy key you can choose not to show your complete number (public + extension number) to the connected party. 12 May 10:35 +15° DISPLAY RESTRICTED SPEECH save cost-on Ô Press a pre-programmed key to suppress your complete Number secrecy number to the public net. -
Page 90: Other Useful Features
Other Useful Features Other Useful Features By using these features your productivity will be increased, e.g. you can set reminders for important meetings, place the cost for external calls on separate accounts, listen to music via the loudspeaker and much more ... Tandem configuration The Tandem configuration is a unit, consisting of two telephones using the same directory number. - Page 91 Other Useful Features Õ Ô To deactivate the Tandem configuration Press (pre-programmed). Secondary on/off #28# Press to log off the secondary telephone. For incoming calls: • The secondary telephone cannot be called and the primary telephone works as a normal stand-alone telephone. For outgoing calls: •...
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Page 92: Background Music
Other Useful Features activate Press to activate (see display). í Press to finish programming. When the Reminder time is reached, your phone rings with recall signal. #32# Cancel Reminder Press to cancel all settings. í Press to finish the procedure. Background Music You can listen to Background Music over the loudspeaker on your phone by pressing a pre-programmed Music key, or by entering the... -
Page 93: Intercom Line
Other Useful Features Opening of the doorlock After you have answered the Doorphone, you can open the door Ô making an inquiry to the door-opener’s directory number. Inquiry Press. Dial the door-opener’s directory number. Please ask your system administrator for the number. Note: You can also program the door-opener’s directory number as a Common Abbreviated Number or a Function key. -
Page 94: Direct Inward System Access (Disa)
Other Useful Features Direct Inward System Access (DISA) If you are working externally and you have the need to make business calls, call your company and use the company PBX to make an external call to the desired party. You just pay the cost for the phone call to your company. -
Page 95: Account Number
Other Useful Features Account Number An Account Number can be entered to debit telephone cost to different accounts. Depending on the system configuration the Account Number has to be entered from a Verified Account Number List (predefined) or you can invent your own Account Number. -
Page 96: Dtmf Tones
Other Useful Features DTMF Tones The DTMF function is used to control answering machines or any other telecommunication devices. Make an internal or external call to reach the desired device. When your call is answered you can continue to dial digits which will be sent as DTMF digits (tone signals) to the called device in order to activate the desired functions. -
Page 97: Ip Calls
Other Useful Features Networking Networking is the connection of several premises within a company. The connection can be set up via leased lines, public lines, Local Area Network (LAN) or Wide Area Network (WAN). Ask your system administrator about details regarding networking. IP Calls IP Calls are internal calls sent via an internal data network (LAN or WAN) and the transfer of data and voice is made on the same line. -
Page 98: Least Cost Routing
Other Useful Features Least Cost Routing Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system. If the extension has been configured to use LCR, each external call will be analyzed and the cheapest routing will be selected. -
Page 99: Write Text
Write Text Write Text It is necessary to write text, e.g. when you are typing Absence Information, sending a Text message or searching the integrated telephone directory. Use the keypad to write text, e.g. when you are sending a Text message. You have selected text mode. Select characters by pressing digits repeatedly. -
Page 100: Settings
Settings Settings If you require frequent use of certain functions, you may program them on the Dual-Function keys on the telephone and the key panel. When you want to use the function, just press the key. Notes: The Dual-Function keys allow programmed functions and short numbers to be combined on the same keys. -
Page 101: Program A Function
Settings Program a function How to program a function on key A. Note: Some functions can also be programmed as Individual Abbreviated Numbers, see section “Abbreviated Numbers” on page 27. prog Press (see display). _ A Ô Press (see display). Press the desired programmable key. - Page 102 Settings Select ringing character Select ringing character (0 — 4). See section “Function codes and required data” on page 103. enter Press (see display). í Press to finish programming. After approximately 10 seconds, the Function key is active. Example: Program Supervision of extension 204 on key A, with ringing character 1.
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Page 103: Function Codes And Required Data
Settings Function codes and required data Programming Function Function Associated Ringing name name code number character Dial-by-Name Extension number – NAMECALL Camp-on – SUFFIX DIGIT Automatic Callback – Answer calls, another – extension Radio Paging – Intrusion – External Line Directory number of line 0 —... - Page 104 Settings Alternative programming for Automatic Callback, Camp-on, Intrusion The associated number for using the Automatic Callback, Camp- on or the Intrusion function may vary from country to country. If you cannot use a code of a function, maybe your exchange system has been programmed with a different associated number.
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Page 105: Handset And Loudspeaker Volume
Settings Handset and loudspeaker volume Use the volume keys. You can set different volume levels for internal and external calls and for Background Music. During a call, adjust handset listening volume in handset mode. Adjust ì loudspeaker volume in Monitor mode or during Background Music. Press to change the volume. -
Page 106: Ringing Signal
Settings Ringing signal By programming, you can adjust ringing type (2 types), ringing volume (10 steps) and ringing character (10 characters). prog Press (see display). 12 May 10:35 +15° PHONE PROGRAMMING short-no. diversion ringing ringing Press (see display). You can now select ringing type, volume or character. Ringing type Select type 1 if you want to set the ringing volume at a constant level, select type 2 if you want gradually increasing volume when... -
Page 107: Melody Programming
Settings Ringing character character Press (see display). You will hear the selected character. next Press to change (see display). í Press to finish the procedure. Melody programming If you want a personal melody when your telephone rings, this can be programmed for internal, external or Callback calls. Note: This function requires a certain release number of your telephone (for the Dialog 4223 Professional/Dialog 3213 it is R9B or higher, see the underside of your... - Page 108 Settings Ô Programming mode Press to enter Programming mode. Program Melody Ô Select the call type you want to program. Line 1 Press for internal calls. Ô Line 2 Press for external calls. Ô Inquiry Press for Callback calls. Select Programming mode options to control the melody. Programming mode options Insert notes: Press to insert notes.
- Page 109 Settings Insert a pause: Press to insert a short pause. Hold the key to get a long pause. Change the octave: Press to get a higher or lower octave for the note you have inserted. It is higher when a plus sign is added beside the note. ì...
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Page 110: Display Contrast
Settings Display contrast í*5 You can adjust the contrast for the display. Press and hold simultaneously until a ring signal is heard. The display shows: Setting Mode Ô Press. The display shows: Setting Mode Display Contrast ì Press repeatedly to adjust the contrast. Press to save and exit. -
Page 111: Accessories
Accessories Accessories This chapter describes optional features that can be used together with your BusinessPhone telephone. Expansion key panel Dialog 4223 Professional Each key panel offers 17 additional keys for storing of your most frequently used telephone numbers and functions, and for supervising extensions. -
Page 112: Option Unit
Accessories Option unit Dialog 4223 Professional The Option unit DBY 420 01/1 is an optional accessory, to be installed on the bottom of your telephone set. The following devices can be installed via the Option unit: • Extra bell or busy indication outside your door í*1 To check or set the option unit for extra bell or for busy signal: Press and hold simultaneously until a ring signal is heard. -
Page 113: Extra Handset
Accessories Dialog 3213 The Option unit DBY 410 02 is an optional accessory, to be installed on the bottom of your telephone set. The following devices can be installed via the Option unit: • Tape recorder • Extra bell or busy indication outside your door •... - Page 114 Accessories Headset - Dialog 4223 Professional How to install the headset, see section “Installation” on page 119. The following headset functions are available. Í Activate/Deactivate the headset Press the Headset key to activate/deactivate. See section “Description” on page 6. All calls can be handled via the headset.
- Page 115 Accessories  Headset with Group Listening Press to toggle between headset with or without Group Listening.  Headset to handsfree Press. Í Press the Headset key. Í Handsfree to headset Press the Headset key. BusinessPhone — Dialog 4223 Professional / Dialog 3213...
- Page 116 Accessories Headset - Dialog 3213 The following Headset functions are available. Note: To use the Headset functions your telephone has to be equipped with option unit DBY 410 02. How to install the option unit, see separate installation instructions provided with the option unit. Activate/Deactivate the headset Press the Headset key to activate/deactivate (optional).
- Page 117 Accessories Headset with Group Listening Press to toggle between headset with or without Group Listening. Headset to handsfree Press. Press the Headset key (optional). Headset Handsfree to headset Press the Headset key (optional). Headset BusinessPhone — Dialog 4223 Professional / Dialog 3213...
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Page 118: Useful Hints
Useful Hints Useful Hints Connections between external lines With your BusinessPhone PBX, you can establish an external call diversion or a Conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life. -
Page 119: Installation
Installation Installation Dialog 4223 Professional Install cables Handset cable to the left Handset cable to the right You can put the cable to the handset in the notch underneath the telephone. The cable to the exchange has to be plugged in LINE and the handset cable has to be plugged in HANDSET. -
Page 120: Install Stands And Adapt Telephone
Installation Install stands and adapt telephone Position high Position low Press to fasten stand Release to remove stand Tiltable display Adjustable angle BusinessPhone — Dialog 4223 Professional / Dialog 3213... - Page 121 Installation Install key panels Remove the small plastic plate, marked DSS, i.e. with a screwdriver and connect the cable. Attach key panel unit. Secure with screws and install stand. Note: All key panels must be of type DBY 419 01 (three or four key panels can only be used in newer versions of the exchange).
- Page 122 Use the Designation Card Manager to make and print your own key panel designation cards. The Designation Card Manager is included on the Enterprise Telephone Toolbox CD. For questions regarding the product, please contact your Aastra Certified Sales Partner. BusinessPhone — Dialog 4223 Professional / Dialog 3213...
- Page 123 Installation Install pullout leaf Remove the protective film from the guiding rails. Attach the guiding rails to the bottom of the phone, observing the direction of the “cut” corner. Insert the pullout leaf. BusinessPhone — Dialog 4223 Professional / Dialog 3213...
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Page 124: Wall Mounting Handset Hook
Installation Wall mounting handset hook The phone can be wall mounted without using a special console. Useful for instance in conference rooms or public areas. Use a screwdriver to remove the handset hook. Turn the hook upside down and insert. Use a screwdriver to remove the two plastic covers. -
Page 125: Install Card
Use the Designation Card Manager to make and print your own designation cards. The Designation Card Manager is included on the Enterprise Telephone Toolbox CD. For questions regarding the product, please contact your Aastra Certified Sales Partner. Placing the telephone •... -
Page 126: Install Cables
Installation Dialog 3213 Executive Install cables Cable to handset Cable to exchange Space for personal directory list (optional) Wall mounting screw holes You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in LINE. -
Page 127: Install Stand And Adjust Telephone
Installation Wall mounting handset hook When mounting on a wall, you have to pull out and turn the hook. Install stand and adjust telephone Press to decrease angle Pull to increase angle Tiltable display Adjustable angle BusinessPhone — Dialog 4223 Professional / Dialog 3213... - Page 128 Installation Install key panel 24 V a.c. connection when more than two key panels are used. Connection must be to the first key panel Connect cable Attach key panel unit Secure with screws Install stand When connecting one or two optional key panels to your telephone the DBY 409 01 key panel may be used.
- Page 129 Installation Placing the telephone • Do not place your telephone on sensitive surfaces. Use a non- slippery pad to protect your furniture from possible damage. • Do not place your telephone near sources of extreme heat, e.g. near the radiator. •...
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Page 130: Glossary
Glossary Glossary Abbreviated Number Dialling Dial-by-Name Initiating a call to a pre-programmed number Initiation of a call by operating a single key. by dialling a code or pressing a key. Internal numbers (or Common Abbreviated Short numbers can be: Numbers) can be stored on each extension. See section “Abbreviated Numbers”... - Page 131 Glossary Extension Loudspeaker Paging All telephones connected to the PBX have a All members of an extension group are paged, unique internal number (up to 8 digits). If your i.e. receive a short, sharp tone on the telephone is equipped with a display, you can loudspeaker followed by a Voice message from see your number.
- Page 132 Glossary Third party Transfer A third connection (person), which can be During an internal or external ongoing call you included in an ongoing two person can make an inquiry and then transfer the call conversation. to another party (internal or external). See The connection can be internal or external.
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Page 133: Index
Index Index Printout 47 Read cost counters 44 Abbreviated Numbers 27 System Check 49 Common 28 Call Waiting 38 Individual 29 Camp-on 26 Absence Information 57 Change information 60 Change 60 Change Password 77 Diversion 61 Check and Store Received Messages 67 Enter 58 Check sent messages 73 Erase 60... - Page 134 Index Conference 38 Redial number 20 Handsfree 35 Save number 20 Inquiry 36 Second call 19 Loudspeaker 35 Silent Ringing 20 Mute 36 Individual Abbreviated Numbers via a Park call 39 programmable key 29 Refer Back 37 Individual Abbreviated Numbers via the Transfer 37 keypad 30 Individual Diversion 53...
- Page 135 Index Number Identification 85 Other Useful Features 90 Number Secrecy 89 Account Number 95 Background Music 92 Direct Inward System Access (DISA) 94 Immediate Answer 96 Key panel 111 Intercom Line 93 Key system 80 IP Calls 97 Least Cost Routing 98 Networking 97 Lamp indications 13 Night Switching 93...
- Page 136 Index Telephone directory 33 Tones 16 Save and redial incoming calls 20 Transfer 37 Save external number 22 Two telephones 90 Security 77 Send Message 71 Settings 100 Short Numbers 27 Unblock extension 79 Signals 17 Use the system Phonebook 33 Silent Ringing 20 Useful Hints 118 Supervision 81...
- Page 137 BusinessPhone — Dialog 4223 Professional / Dialog 3213...
- Page 138 Ericsson Enterprise AB Subject to alteration without prior notice. please contact your Aastra Certified Sales Partner. © Aastra Telecom Sweden AB 2010. All rights reserved. Also visit us on www.aastra.com EN/LZTBS 170 322 R2B...
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