Aastra 5360 User Manual
Business communication solution supported platforms: aastra 415; aastra 430; aastra 470
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Table of Contents
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Summary of Contents for Aastra 5360
- Page 1 Aastra Business Communication Solution Aastra 5360/Aastra 5360ip User’s Guide Supported platforms: Aastra 415 Aastra 430 Aastra 470 This user's guide describes the functions, the con guration, and the use of the Aastra 5360/5360ip. eud-1279/1.0 – R1.0 – 12.2010...
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Page 2: Operating And Display Elements
Operating and display elements Operating elements 11 12 Display Status display with symbols, current displays on telephone traffic, displays the available Foxkey functions. Indicator LED • Left LED flashes: Call. • Right LED is lit: Voice mail, message, or callback. Key block Enters digits or letters. - Page 3 Operating and display elements Foxkey Executes displayed function using the key. Correction key Deletes the last character or goes back one step in the menu. Foxmenu Opens the menu or calls up other Foxkey functions. Absence key with LED Preconfigured as presence menu. The Absence key can be configured as a function key or digit key.
- Page 4 Configure key: press and hold down. Labels Write-on labels for the configurable keys can be found on the Aastra docu- ment portal as electronic document. You can fill out the fields directly on your PC and then print out the labels.
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Page 5: Display Symbols
• Voice mail retrieved • Voice mail greeting with possibility New voice mail to leave a voice message Hi-Q™ during a call (enhanced audio Data and voice encryption (only quality) (only Aastra 5360ip) Aastra 5360ip) Phone book Business number Private number Mobile number... -
Page 6: Product Information
Product information Safety information Failure to observe this information can be hazardous and infringe existing laws. Connections Always plug the phone cable connectors into the appropriate sockets. Do not modify the connections in any way. Mains power Use the original power supply only. Connect the power supply only to power sources that conform to the indications on the power supply. -
Page 7: User Information
© The information, graphics and layouts featured in the user information are subject to copyright and may not be duplicated, presented or processed without the written consent of Aastra Telecom Schweiz AG. Your product is supplied with a Quick User’s Guide, safety information and, where applicable, with other product-specific information. -
Page 8: Purpose And Function
Purpose and function This product is part of the Aastra 400 communication solution. Aastra 400 is an open, modular and comprehensive communication solution for the business sector with several communication servers of different output and expan- sion capacity, a comprehensive telephone portfolio and a multitude of expansions. -
Page 9: Exclusion Of Liability
ISO 9001 quality guidelines. The relevant user information has been compiled with the utmost care. The functions of the Aastra 400 products have been tested and approved after comprehensive con- formity tests. Nonetheless errors cannot be entirely excluded. The manufacturers shall not be liable for any direct or indirect damage that may be caused by incorrect han- dling, improper use, or any other faulty behaviour. -
Page 10: Table Of Contents
Content Operating and display elements..........2 Product information. - Page 11 Troubleshooting ............87 Declaration Open Source Software (Aastra 5360ip)......88 Index .
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Page 12: Dialling And Phoning
Dialling and phoning The following sections explain how to make phone calls simply and the func- tions your phone offers you whenever you receive a call. Answering calls............... 13 Making calls . -
Page 13: Answering Calls
Dialling and phoning Answering calls This section explains the procedure for answering a call. Answering a call Your phone is ringing and the indicator LED is flashing. To answer the call, proceed as follows. Pick up the handset. Note: If the caller's phone number is received, it is shown on the display. If the phone number is stored in the private phone book or in the system, the display also shows the corresponding name. -
Page 14: Making Calls
Dialling and phoning Making calls This section explains the different ways you can make a call with your phone. Dialling with the phone number You want to call someone and key in that person's phone number. With call preparation you can enter a phone number without it being dialled auto- matically, so you have time to check the number and, if necessary, correct it. -
Page 15: Muting The Microphone
Dialling and phoning Using your phone in open listening mode You want other people in the room to be able to listen in to the call. The open listening function lets you activate the loudspeaker in addition to the hand- set. -
Page 16: Using The Display And Operating Elements
Using the display and operating ele- ments The following sections explain how to operate your phone quickly and simply. Display ................17 Keys . -
Page 17: Display
Using the display and operating elements Display Display symbols and display text New events such as a call in your absence, a new message or activated functions (e.g. Forwarding) are signalled on the display in the idle state by a symbol or a display text. -
Page 18: Keys
Using the display and operating elements Keys Using the Foxmenu The Foxmenu key gives you access to the menu or the Foxkey functions available in each case. Press the key directly on the Fox symbol. Pressing the Foxmenu: In the idle state: Opens the menu. In the menu/during a call: Retrieves available Foxkey functions. -
Page 19: Input
The characters are assigned to the digit keys as follows. Press the relevant digit key repeatedly until the character you want is displayed. Note: Only capital letters for Aastra 5360. A B C 2 Ä Æ Å Ç - . ? 1 ! , : ; ’ " ¿ ¡... -
Page 20: Enters Digits
You can use the Foxkey to switch manually between upper-case and lower-case input. a>A Switching between upper case and lower case in text mode: Press Foxmenu > Foxkey a>A or A>a. Note: Only capital letters for Aastra 5360. eud-1279/1.0 – R1.0 – 12.2010... -
Page 21: Correcting Your Input
Using the display and operating elements Correcting your input You notice you have entered a wrong digit or character. You can either delete the input one character at a time or cancel the entire input. To delete the last character: Press the Correction key. -
Page 22: Menu-Guided Navigation
Using the display and operating elements Menu-guided navigation Accessing the menu The phone is in standby mode: Press the Foxmenu. ➔ The menu is displayed. Menu Press the Menu Foxkey. ➔ The first menu entry is displayed. Use the vertical navigation key to scroll through the menu entries. Select Press the Select... -
Page 23: Signals
Using the display and operating elements Undoing actions To cancel operating steps, proceed as follows: End input without saving: Press the End key. Back to the idle state in the menu: Press the End key. Other navigation possibilities Scrolling back through the menu: Press the Correction key. -
Page 24: Supplementary Features
Supplementary features The following sections explain the supplementary features provided by your phone for more efficient use. Making and answering calls ............25 Using functions while in a call. -
Page 25: Making And Answering Calls
Supplementary features Making and answering calls This section explains some convenient features provided by your phone for making a call. Dialling by name (Quickdial) You want to make a call by entering a name. With Quickdial you only need to press the digit keys for each letter once, even though each key is assigned several letters. -
Page 26: Dialling From The Phone Book
Supplementary features Dialling from the phone book You want to search a user in one of the connected phone books. The surname and first name have to be separated by a space, for example "no s" for Noble Stephen. Ask your system administrator whether you should start with the sur- name or the first name. -
Page 27: Dialling From External Phone Books
Supplementary features Dialling from external phone books If you select Advanced search, you can search directly in the connected external phone books. This function is not available if no external phone book is connected. The surname, first name and town each have to be separated by a space, for example "no s so"... -
Page 28: Dialling From The Call List Of Unanswered Calls
Supplementary features Dialling from the call list of unanswered calls You want to call someone who has previously tried to reach you. Your phone automatically stores the phone number of this user in a call list and the display shows Missed calls. -
Page 29: Dialling With Redial
Supplementary features Scroll through the list until the user you want is displayed. Pick up the handset. ➔ The phone number displayed is dialled. Dialling with redial You want to call a person you have already called. In the last-number redial list your phone automatically stores the phone numbers of the persons you have already called, complete with their names, where available. -
Page 30: Requesting A Callback
Supplementary features Requesting a callback You want to talk to a certain person. The person is busy or does not answer. You can make callback requests to both internal and external users. Not all providers support this function. If the called party is busy, you can activate an automatic callback. In this case, your phone will start ringing as soon as the party you are trying to reach goes on-hook. -
Page 31: To Answer The Callback Request
Supplementary features To answer the callback request Someone has asked you to call back. You can tell this from the lit attention LED in the idle state. The display shows Callback requested. Call To answer the callback request: Press Foxmenu > Foxkey Call. ➔... -
Page 32: Answering Call Waiting
Supplementary features Answering call waiting You are in a call and hear the call waiting tone. Another user is urgently trying to reach you. You can either answer, deflect or reject the call. Answer Answering the call: Press Foxmenu > Foxkey Answer. ➔... -
Page 33: Starting An Announcement
Supplementary features Starting an announcement You want to address internal users directly via their loudspeaker – where available – , without waiting for a reply (similar principle to that of an intercom system). Requirement: It is essential that the internal user has not barred his phone against announcement (for configuration see the Chapter "Activating protection against call types", page 70). -
Page 34: Private Call With Pin
"Changing the PIN", page or with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. eud-1279/1.0 – R1.0 – 12.2010... -
Page 35: Using Functions While In A Call
Supplementary features Using functions while in a call This section explains the different options provided by your phone while you are in a call. Enquiry call during a call You want to call someone else briefly without losing your current call partner. Then you want to resume your conversation with your original call partner. -
Page 36: Making A Conference Call
Supplementary features Brokering between an enquiry call party and your call partner You are talking with an enquiry call party and have your original call partner on hold. You want to be able to switch back and forth between the two. In an enquiry call you can use the brokering function to switch back and forth between an enquiry call party and the party on hold. -
Page 37: Transferring A Call Partner
Supplementary features Transferring a call partner You want to put your call partner through to someone else. With the Enquiry call function you can connect your call partner with someone else. You can connect internal and external users with one another. Enquiry call You are making/taking a call Press Foxmenu >... -
Page 38: Parking A Call Partner
You can retrieve your parked call party using Menu > Activated features > [P]. • The */# procedure for central parking can be found in the "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder. eud-1279/1.0 – R1.0 – 12.2010... -
Page 39: Organising Absences From The Desk
Supplementary features Organising absences from the desk This section explains the different options provided by your phone when you want to leave your desk. The Presence function lets you set your personal presence status quickly. It also tells you directly whether the user you want is reachable or absent without you having to call him. - Page 40 Supplementary features You can call up the presence of the user you want in the following situations (provid- ing the user has a phone with presence profiles). • when you call an internal user; • in the phone book or in a call list; •...
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Page 41: Forwarding Calls (Call Forwarding)
Supplementary features Forwarding calls (Call forwarding) You want to leave your desk. Calls for you are to be forwarded to a different destina- tion (e.g. phone, voice mail, pager). With call forwarding you can forward incoming calls directly to a different destination. Notes: •... - Page 42 Supplementary features Forwarding a Call on No Reply (CFNR) You want calls that you receive on your phone to be forwarded to another destina- tion. Both your own phone and the other destination will then start ringing. The system configuration determines whether or not there is a ringing delay at the other destina- tion.
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Page 43: Forwarding To Voice Mail
"Configuring voice mail", page 73). For further information on voice mail refer to the "User’s Guide Voice Mail Systems" on the Aastra document portal: www.aastra.com/docfinder. Notes: • A forwarding applies to all connected phones. • Only one forwarding variant at a time is possible. -
Page 44: Forwarding To A Message
Supplementary features Forwarding to a message You cannot be reached on your phone. You want any internal user who calls you to get a text message. The user hears the busy tone and obtains a text message on his display. Requirement: The internal user must have a phone capable of receiving text mes- sages. -
Page 45: Locking Your Phone
You can lock your phone with a PIN consisting of two to ten digits. You can modify this via menu (see chapter "Changing the PIN", page 68) or with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). Menu Press Foxmenu > Foxkey Menu. -
Page 46: Unlocking Your Phone
Free and confirm with the Foxkey. ➔ The phone is unlocked. ➔ To unlock all your phones, execute the function code #33* <PIN> # (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). eud-1279/1.0 – R1.0 – 12.2010... -
Page 47: Functions For Special Situations
Supplementary features Functions for special situations This section explains the different options provided by your phone to deal with special situations. Function selection for configurable key This section contains a list of all the functions you can store under a configurable key via the menu. - Page 48 Supplementary features Function Description (Automatic Call Dis- The call routing of calls in the queue can be controlled using an ACD appli- tribution) cation. In the user group incoming and internal calls are routed to a group of inter- User group nal destinations according to a preconfigured call distribution.
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Page 49: Deflect A Call During The Ringing Phase
Supplementary features Function Description Menu for selecting a presence profile. For further information refer to Chap- Presence menu "Organizing absences using the Absence key", page 39. Menu for selecting a presence profile. For further information refer to Chap- Presence "Organizing absences using the Absence key", page 39. -
Page 50: Listening To Voice Mail
43. • To find out how to configure a voice mail, refer to the Chapter "Configuring voice mail", page or in the "User’s Guide Voice Mail Systems" on the Aastra document portal: www.aastra.com/docfinder. eud-1279/1.0 – R1.0 – 12.2010... -
Page 51: Send Text Messages
Supplementary features Send text messages You want to send a written message to an internal user. You can send a text message to an internal user. The text message will appear on the person's display. Requirement: The internal user must have a phone capable of receiving text mes- sages. -
Page 52: Picking Up A Call
Supplementary features Read Text Messages Your display shows New message and the envelope symbol. The right-hand indicator LED is lit. Show Show text message: Press Foxmenu > Foxkey Show. ➔ The display shows the sender and the date/time of the text message. Read Read text messages: Select the text message you want and press Foxmenu >... - Page 53 Supplementary features Activating/deactivating DTMF mode You want to be able to use your phone to control other equipment or to access certain services, such as remote polling of an answering machine. For these services you need the DTMF mode. In the DTMF mode each key press generates a tone. If for example you key in a call number during a call, your call partner will hear the tone signals.
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Page 54: Making A Call On A Third-Party Phone
"Changing the PIN", page or with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. eud-1279/1.0 – R1.0 – 12.2010... - Page 55 Supplementary features Paging an internal user using the general bell You are unable to reach an internal user and thus want to page them. When general bell is configured in the system, you can search for an internal user using the general bell. The paged person can answer from any phone. Menu Press Foxmenu >...
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Page 56: Answering A General Bell
Supplementary features Answering a general bell Via the general bell, you hear either your personal ringing pattern or the general ring- ing signal. Calls with the general bell as the destination can be signalled visually or acoustically via an external piece of supplementary equipment. The call can be answered on any phone. -
Page 57: Tracking A Malicious Call
"Configuring keys", page 75). You can also execute the function with a */# procedure (see "User’s Guide */# Proce- dures" on the Aastra document portal: www.aastra.com/docfinder). Before the call: Press the function key for <CLIR>. Notes: • CLIR works only with external calls. -
Page 58: Activating Personal Call Routing
(all phones are ringing) is used as standard. You can execute this function only with a */# procedure (see "User’s Guide */# Proce- dures" on the Aastra document portal: www.aastra.com/docfinder). Activating ring alone You want to specify which of your phones shall ring acoustically when you receive a call. -
Page 59: Silent Intrusion
Supplementary features Silent intrusion Silent intrusion is a variant of the Intrusion function and is used mainly in call centres. Another user can intrude on your active call and listen in to your conversation without you and your call party noticing. Unlike Intrusion you will receive neither a visual nor an acoustic signal. -
Page 60: Free Seating
Supplementary features Free seating You do not have your own workplace and share desk and phone with other employ- ees. Log in: Free Seating lets you log in on a phone configured for that purpose. Once you are logged in, your personal call lists, phone book and all your other personal settings and Hotkeys are available to you immediately. - Page 61 PIN", page or with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. Log out Log out free seating: Press Foxmenu >...
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Page 62: Setting Functions By Remote Control
"Changing the PIN", page or with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. eud-1279/1.0 – R1.0 – 12.2010... -
Page 63: Personalizing Your Phone
Personalizing your phone These sections explain how to adapt the phone’s basic settings to suit your per- sonal requirements. Display ................64 Setting the ringing properties (Audio) . -
Page 64: Display
Personalizing your phone Display This section explains how to set display properties. Setting the display You may find the display is too bright or too dark. You can adjust the Display contrast. Menu Press Foxmenu, then Foxkey Menu. Settings Scroll to Settings and press the Select... -
Page 65: Setting The Ringing Properties (Audio)
Personalizing your phone Setting the ringing properties (Audio) This section explains how to set your phone's ringing tone properties. Setting the ringing volume during ringing You want to adjust the ringing volume. You can adjust the ringing volume while the phone is ringing. Quieter: Press the –-key. -
Page 66: Setting The Ringing Properties
If you do not want to be disturbed during a certain time, you can set your phone not to ring with Ring off. Deactivated ringing is displayed with Note: Please note that the ringing volume may be reduced if Aastra 5360 is not connected to the power supply. Menu Press Foxmenu, then Foxkey Menu. Settings... -
Page 67: General Settings
Personalizing your phone General settings This section explains other settings you can make on your phone. Selecting the language The display text is not in the language you want. You can select a different language. The menu item under which you select your lan- guage is marked by an "*"... -
Page 68: Changing The Pin
The new PIN is stored. Notes: • For each digit entered, the display shows an "*". • You can also change the PIN with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). eud-1279/1.0 – R1.0 – 12.2010... - Page 69 Personalizing your phone Identifying the communication system This phone can be connected to different Aastra communications systems. You can verify to which system your phone is connected to. Menu Press Foxmenu, then Foxkey Menu. Settings Scroll to Settings and press the Select Foxkey.
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Page 70: Protection Settings
Personalizing your phone Protection settings This section explains how you can protect yourself against certain types of call. Activating protection against call types You want to protect yourself against certain types of calls. You can set your phone so that these functions are not permitted on it: •... -
Page 71: Phone Book Management
Personalizing your phone Phone Book Management This section explains how to create a new entry in the phone book and how to edit or delete an entry. Creating a new phone book entry You want to store your own phone numbers. You can store your own phone numbers in the private phone book. - Page 72 Personalizing your phone Editing or deleting a phone book entry You want to modify a phone number stored on your private phone book. Note: You cannot modify entries in other phone books. Press the phone book key. Private contacts Scroll to Private contacts and press the Select...
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Page 73: Configuring Voice Mail
• To find out how to configure call forwarding to your voice mail, refer to the Chapter "Forwarding to voice mail", page 43. • For further information on voice mail refer to the "User’s Guide Voice Mail Systems" on the Aastra document portal: www.aastra.com/docfinder. eud-1279/1.0 – R1.0 – 12.2010... -
Page 74: Configuring Presence
Personalizing your phone Configuring presence You can to control your current presence status (see Chapter "Organizing absences using the Absence key", page 39). You have a choice of 5 presence profiles for controlling your presence status. For each of these presence profiles you can make the following settings: •... -
Page 75: Configuring Keys
Personalizing your phone Configuring keys This section explains how to assign phone numbers and functions to a Foxkey or configurable key. Available keys You can assign phone numbers or functions to one of the 10 configurable keys or on the Absence key. These are accessible at all times. You can assign each key with a specific type so you can trigger a particular action by simply pressing that key. -
Page 76: Formulating Functions
Personalizing your phone Store a function under a key – function key You want to retrieve a frequently used function - for example "call forwarding on no reply" - using a single keystroke rather than having to enter it by hand. Usually the function is assigned so that you: •... - Page 77 • Text mode has to be activated before you can enter function commands. • Functions that are not available via the menu can be activated using */# pro- cedures (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder).
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Page 78: Installation And First-Time Operation
Connect Aastra 5360ip ........ -
Page 79: Equipment Provided
Installation and first-time operation Equipment provided Telephone connection cable Telephone and handset Handset connection cable Aastra 5360 Stand rest; can also be used as a Quick User's Guide and mounting frame for wall mounting safety information Options Plug-in power adapter... -
Page 80: Setting Up And Mounting The Phone
To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest. • Connect the phone as indicated in Chapter "Connect Aastra 5360", page "Connect Aastra 5360ip", page 84. 25° 40°... -
Page 81: Wall Mounting
Ask your dealer for a list of suppliers for a suitable rib- bon cable (only Aastra 5360ip). • Fit the screws for securing the stand rest and mount the stand rest (Figure A). - Page 82 Installation and first-time operation 3.5 mm 151 mm Dismantling Desk phone: • Disconnect the phone cord and remove. • Carefully pull the stand rest away in the opposite direction. Wall set: • Carefully slide the phone upwards out of the stand rest. •...
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Page 83: Connect Aastra 5360
Installation and first-time operation Connect Aastra 5360 Connections Telephone connection Connecting the handset Connecting your phone to the system • Plug the connector on the phone cord on the underside of the phone into the socket with the phone symbol. -
Page 84: Connect Aastra 5360Ip
Installation and first-time operation Connect Aastra 5360ip IP connections Connecting to the IP network Connecting the handset Connecting the power supply Note: Your system administration will take care of the IP addressing and the commis- sioning of the phone. The IP addresses and other information about your phone is available in the setting mode. -
Page 85: Connecting The Power Supply
Installation and first-time operation Connecting the power supply If your LAN supports Power-Over-Ethernet (PoE), the phone will be powered via the LAN cord and you will not require a power adapter. If your LAN does not support PoE or if you have installed a switch between the LAN and the phone that does not support PoE, you will need the optional power adapter to power the phone. -
Page 86: Further Information
Declaration Open Source Software (Aastra 5360ip)........ -
Page 87: Troubleshooting
Further information Troubleshooting This section contains a few tips on how to operate your phone if you encounter any problems. Malfunctions Your call partner cannot hear you or you cannot hear your call partner Make sure the handset cord is correctly plugged into both the handset and the phone (see chapter "Installation and first-time operation", page 78). -
Page 88: Declaration Open Source Software (Aastra 5360Ip)
Further information Declaration Open Source Software (Aastra 5360ip) About Open Source Software This product contains Open Source Software from third-party suppliers subject to the GNU licence provisions GPL (GNU General Public License) and LGPL (GNU Library/Lesser General Public License). The licence texts for the GPL and LGPL and for the source code of the software sec- tions listed below are available at www.aastra.com/docfinder... -
Page 89: Index
Index Symbols IP phone ..............84 IP phone to the LAN ..........84 */# Procedures ..............77 Phone ................83 Power supply ............85 to the system ............83 Absence key ..............3 Connections (Safety information) ......6 Accessories (Safety information) ........ 6 Correcting your input .......... - Page 90 Enquiry call during a call ..........35 Lock ..................45 Enters digits ..............20 Log in ................. 83 Enters letters ..............20 Loudspeaker key .............. 3 Equipment provided ............79 Exclusion of Liability ............9 Maintenance (Safety information) ......6 Making a call: First-time operation ............78 in open listening mode ........15 Formulating functions ..........76 on a third-party phone .........54...
- Page 91 Product information ............6 Protection settings ............70 Text message: Purpose and function ............. 8 reading ............... 52 sending ............... 51 Text mode ................ 20 Quickdial ................25 third-party phone ............54 Tracking a malicious call ..........57 Trademarks .................9 Redial ................14 Transferring a call partner ..........
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Page 92: Declaration Of Conformity
Declaration of Conformity Aastra Telecom Schweiz AG hereby declares that • the Aastra 400 products conform to the basic requirements and other relevant stipulations of Directive 1999/5/EC. • all our products are manufactured in conformity with RoHS and WEEE (2002/95/EC and 2002/96/EC).
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