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Troubleshooting - JVC KY-PZ100WU Instructions Manual

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Troubleshooting

Problem
Power does not turn on. The AC adapter is not properly
Unable to operate the
infrared remote control
unit.
The adjustable pan/tilt
range is narrow.
Pan/tilt operation moves
in the opposite direction.
The video images are
upside down.
Unable to operate the
controller and web
browser screen.
The View Remote screen
turns black.
The screen flickers.
The screen freezes.
Cannot perform remote
operation.
28
Troubleshooting
Symptom
connected.
There is problem in the connection
with the PoE+ (IEEE802.3at Type2)
power supply device.
The power was turned on again
immediately after it was turned off.
The battery of the infrared remote
control unit is not functioning
properly.
IR ID is not correctly configured.
The pan/tilt limit setting is enabled. Check the pan/tilt limit setting.
The method for installing the
camera does not match the
standing installation settings.
The method for installing the
camera does not match the
standing installation settings.
The LAN cable is not properly
connected.
The IP address is not correctly
configured.
[Web Access] in the menu has been
set to "Off".
The DIP switches at the bottom
surface of this unit are not correctly
configured.
The network path is congested.
Action
Check whether the AC adapter is properly
connected.
Check whether connection is
0
established using a PoE+
(IEEE802.3at Type2) power supply
device and a LAN cable of Category
5e or higher.
For some PoE+ power supply devices
(such as a hub), power will not be
supplied when the number of PoE+
terminals connected exceeds the limit
of the total electrical power that can be
supplied. For more information,
please refer to the instruction manual
of the PoE+ power supply device.
Check whether the LAN cable is
0
properly connected and whether the
cables are disconnected.
Wait for an interval of at least 5 seconds
before turning on the power again.
Check whether there is remaining battery
power and whether the battery is loaded
in the correct orientation.
Configure IR ID correctly.
Check whether the standing installation
settings are correctly selected.
Check whether the standing installation
settings are correctly selected.
Check whether the LAN cable (Category
5e or higher) is properly connected.
Check whether the IP address setting
0
is correct.
Set a different network address
0
(network segment) for the LAN
terminal and USB terminal.
If you are unable to operate via a web
browser, set [Web Access] in the menu to
"On".
If you are unable to operate using a
controller, check the settings of the DIP
switches at the bottom surface of this unit.
Wait a while before refreshing (reloading)
the web browser.

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