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Troubleshooting
Problem
Video image does not appear
on the monitor
Sometimes the video image is
not displayed
Video image becomes blurry
when zoomed to the Tele end
Video image does not appear
on the Web browser
Unable to access camera from
the Web browser
I forgot the IP address or login
password
Unable to control using the
remote control unit
Unable to control via the serial
port
Video and audio distortion
during streaming
26
Troubleshooting
Check to ensure that the power supply of the camera is properly
0
connected, the power voltage is normal and the POWER lamp is on
at all times.
Restart the camera and check whether the camera has been
0
initialized.
Check the video format setting and whether the monitor cable is
0
properly connected.
Check the video format setting and whether the monitor cable is properly
connected.
Check whether the camera is installed at a stable location.
0
Check to ensure that there are no vibrating machines or objects near
0
the camera.
You can use the VLC media player to receive video and audio streams.
Access the VLC website. (http://www.videolan.org/vlc)
Download and install the VLC media player.
A Access the network using a PC to test whether network access is
functioning properly.
B Disconnect from the network, connect the camera and the PC
separately, and reset the IP address of the PC.
C Check the IP address, subnet mask and gateway settings of the
camera.
D Check to ensure that there is no conflict in the MAC address.
E Check whether the HTTP port is occupied by a different device.
Manage the password properly to avoid forgetting it. If you forgot the
password, reset the camera to return to its default settings. (Default IP
address: 192.168.0.10; default user name: jvc; default password: 0000)
Replace the batteries in the remote control with new ones and check
0
again.
Check whether the camera is in the correct operation mode.
0
Check whether the camera number configured using the remote
0
control unit matches the number of the camera.
Check to ensure that the protocol and address of the camera are
0
consistent.
Check whether the cables are properly connected.
0
If the [Encode Codec] is configured to "H.264" or "H.265", changing
0
the [Bit Rate] may improve the condition.
If [Encode Codec] is configured to "MJPEG", changing the [Qfactor]
0
may improve the condition.
Action
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