Error Messages - Neopost IJ-25 User Manual

ERROR MESSAGES

In the event of a malfunction, an error message and a number will be displayed. Refer to the
following chart for appropriate action.
Error messages generally may be re-set, if error messages persist after taking the appropriate
action and three attempts at reset have been made, call Neopost Helpdesk.
Always quote your meter number and the error number to Neopost Helpdesk.
Error Message
ERROR 4
ERROR 6
ERROR 16
ERROR 17
ERROR 18
ERROR 19
ERROR 20
ERROR 21
ERROR 22
ERROR 23
ERROR 24
ERROR 25
ERROR 26
ERROR 27
ERROR 28
ERROR 29
ERROR 30
ERROR 31
ERROR 33
For all other Error Numbers, call Neopost or Neopost representative
Remedy
Press .
Press , then power OFF/ON
Power OFF/ON.
Power OFF/ON.
Power OFF/ON.
Remove & Reinstall Ink Cartridge
Close Blue Latch
Ensure that mail is removed
Power OFF/ON
Ensure that mail is removed
Power OFF/ON
Remove & Reinstall Ink Cartridge
Close Blue Latch
Ensure that mail is removed
Power OFF/ON
Power OFF/ON.
Power OFF/ON.
Remove & Reinstall Ink Cartridge
Close Blue Latch
Ensure that mail is removed
Power OFF/ON
Power OFF/ON.
Power OFF/ON.
Remove & Reinstall Ink Cartridge
Power OFF/ON.
Power OFF/ON.
Ensure that mail is removed
Power OFF/ON.
Call Neopost Helpdesk.
Ensure that mail is removed
Power OFF/ON.
Remove & Reinstall Ink Cartridge
Ensure that mail is removed
Remove & Reinstall Ink Cartridge
Power OFF/ON.
Press , then power OFF/ON
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