Errors And Warnings; Printer Alert Window Messages - Neopost AS-970C User Manual

Errors and Warnings

Printer Alert Window Messages

Messages sent from the driver and displayed on PC screen
in a small popup window.
MESSAGE
Cleaning in Progress
Excessive Tilt Error
Incompatible Printhead
Incorrect ... Ink Tank
.... Ink Low
Example: Black Ink Low
.... Out of Ink
Example: Cyan Ink Out
Load Paper
Mechanical Jam
Missing Printhead
Multiple Inks Low
Multiple Ink Tanks Out
Multiple Ink Tanks are
missing
Multiple Unauthorized
Ink Tanks
Paper Jam
Printhead Latch Open
Print Zone Assembly
(Clamshell) Open
The ... Ink Tank is
missing
Unauthorized ... Ink
Tank Installed
Unauthorized Printhead
Wait until the message disappears. The printer will start printing your job
once the cleaning process has completed.
See details under "Toolbox System Status Messages" section.
Remove and re-insert your printhead cartridge. Replace printhead. Printhead
cartridges must be purchased from authorized supplier for this printer model.
Replace Ink Tank. Ink Tanks must be purchased from authorized supplier for
this printer model.
Reorder Ink
Replace empty Ink Tank
Out of Paper. Load paper into printer and press the PAPER/RESUME button.
Check for and remove obstruction, then press PAPER/RESUME button.
Check/Clean sensors. If problem persists contact technical support.
Remove printhead cartridge. Check/clean electrical contacts. Reinsert
printhead. Replace printhead. If problem persists contact technical support.
Reorder Ink
Replace empty Ink Tanks
Insert missing Ink Tanks.
Clean electrical contacts and re-seat Ink Tanks.
Remove and re-insert Ink Tank. Replace Ink Tank. Ink Tanks must be
purchased from authorized supplier for this printer model.
Remove jammed media. Check for proper feed setup, then press
PAPER/RESUME button.
Check/Clean sensors. If problem persists contact technical support.
Ensure printhead cartridge has been inserted properly then closer the
printhead latch so it locks.
Check to be sure the Clamshell is completely closed and latched. Make sure
Print Engine Latches are secure.
Insert missing Ink Tank.
Clean electrical contacts and re-seat Ink Tank.
Ink Tanks must be purchased from authorized supplier for this printer model.
Printhead cartridges must be purchased from authorized supplier for this
printer model.
TROUBLESHOOTING
SOLUTION
SECTION 6
109