Troubleshooting; Status And Error Messages; Paper Jams - Neopost HD-M11dn User Manual

Troubleshooting

Status and error messages

Your printer has been designed to give you helpful status
feedback not only during normal operation but also if a printing
problem occurs so that you can take appropriate corrective
action.
The LCD on the printer operator panel provides the self-
explanatory status and error messages in your chosen language.
Error messages are accompanied by the Ready indicator being
extinguished.

Paper Jams

Provided that you follow the recommendations in this guide on
use of print media, and you keep the media in good condition
prior to use, your printer should give years of reliable service.
However, paper jams occasionally do occur, and this section
explains how to clear them quickly and simply.
Jams can occur due to paper mis feeding from a paper tray or at
any point on the paper path through the printer. When a jam
occurs, the printer immediately stops, and the operator panel
informs you of the event. If printing multiple pages (or copies),
do not assume that having cleared an obvious sheet that others
will not also be stopped somewhere along the path. These must
also be removed in order to clear the jam fully and restore normal
operation.
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