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Toolbox System Status Messages
(Valid for printers with firmware version 14.3 or higher installed.)
Use the Duplex Toolbox System Status screen to quickly determine and locate a problem in the Printers. Status
Indicator shows ERROR shows in red box. Printer Graphic Icon highlights which Printer and system is affected.
The System Status information on the right displays the basic problem (in red) and which of the two Printers (Top
or Bottom) is affected. Ink Levels displays ink status in both Top and Bottom Printers. Control Buttons (at screen
bottom) let you perform often used tasks without leaving the screen.
Listed below are some of the messages that may appear in System Status.
SYSTEM STATUS
SOURCE
Out of Paper
Media is not reaching
Print Engine. Hesitation
in media feed.
Paper/Media Jam
Paper/Media jam
detected.
Printer has detected
that one (or all) of
media sensors are
blocked (interrupted).
TROUBLESHOOTING
SOLUTION
Load media into Printer and
press Pause/Resume button to
resume printing.
If media is present; check/adjust
Guides and Separators.
See below
Carefully remove jammed media
from Printer and close Print
Engine. System Status message
in
red
should go away.
Toolbox Paperpath Sensor
indicators should change from
red to green.
After jam is cleared, you can:
Press Pause/Resume to resume
printing.
Press Cancel Job to cancel job,
then manually clear job from
computer's print queue.
SECTION 2
37
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