Neopost IJ-25 User Manual
  1. Manuals
  2. Brands
  3. Neopost Manuals
  4. Printer
  5. ij25
  6. User manual

Neopost IJ-25 User Manual

Tax machine
Hide thumbs Also See for IJ-25:
Table of Contents

Advertisement

Quick Links

User Guide
Tax machine
IJ-25

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the IJ-25 and is the answer not in the manual?

Questions and answers

Related Manuals for Neopost IJ-25

Summary of Contents for Neopost IJ-25

  • Page 1 User Guide Tax machine IJ-25...
  • Page 2 INTRODUCTION Thank you for choosing Neopost as your supplier of tax equipment. You have made an important decision, as your IJ-25 will save you time and effort processing your everyday operation. This user guide tells you how to operate your machine...
  • Page 3 Hereby, Neopost declares that this Tax machine is in compliance with the Essential Requirements and other provisions of Directive 1999/5/EC. A full copy of this Declaration may be found at www.neopost.co.uk/docs/IJ25compliance.htm MODEM APPROVAL REQUIREMENTS This equipment contains a modem which has been approved in...

  • Page 4: Table Of Contents

    TABLE OF CONTENTS 1. CONTROLS AND FEATURES ..........5 1.1 Machine ..............5 1.2 Keyboard ..............6 1.3 Memory card ............7 2. PRINTING ................8 2.1 Introduction ............... 8 2.2 Getting started ............8 2.3 To Log On ..............9 2.4 To Select a Tax Value ..........
  • Page 5 12. SERVER PROCEDURES (ONLY FOR CONNECTED MA- CHINE) .................. 32 13. DISPLAY INDEX ..............35 Special icons Signals an essential piece of information that cannot be missed. Signals an important issue.

  • Page 6: Controls And Features

    CONTROLS AND FEATURES The following pages detail the Controls and Features associated with your IJ-25 Tax machine, please take the time to read them carefully. 1.1 Machine Power socket Cover Entry for (rear) Memory Card Display Modem socket (rear) Keyboard...

  • Page 7: Keyboard

    1.2 Keyboard Department Value Item counter Date Scroll keys 002009 15/11/12 Memory key unused Security lock Funds key MENU Menu key Numerical keypad Clear key OK key Controls and features...

  • Page 8: Memory Card

    When tax rates change, a new Rate Card may be obtained from Neopost Distributor. Town Card In the event of an address change, a town card containing new town data will be made available from your Neopost Agent. Typical Memory Card...

  • Page 9: Printing

    (Max. 8mm) the envelope should be treated as a packet and a label used. It is recommended that the IJ-25 is left powered on at all times. This will assist in maintaining print quality. In the event that you have power the machine down, please wait for one minute after performing the last operation before removing the power.

  • Page 10: To Log On

    2.3 To Log On To unlock the machine, enter the user PIN. If using the machine for the first time, the Factory default user PIN is set to 1 2 3 4. To change or disable the user PIN, please see section "SETUP MODE"...

  • Page 11: To Log Off

    Labels For parcels or packets, a pre-cut self adhesive label approved by Neopost should be used. When feeding a label, select the tax value required and feed the label into the machine in the same way as you would an envelope.

  • Page 12: Printing Options

    PRINTING OPTIONS 3.1 In stamp mode In stamp mode, you can print tax, select a message or select one of your own design (when ordered from Neopost) Time Tax Value 3.2 Message selection To load a Message using a Memory Card, please see section "MEMORY CARD".

  • Page 13: Meter Registers

    METER REGISTERS Your tax machine is equipped with a series of electronic registers to monitor transactions. These registers may be displayed as follows (all register values displayed are typical). SELECTION To select a Meter Register, from Main screen, RECREDIT? Press 478.64 Using the brown keys ( ), the...
  • Page 14 ADDITIONAL REGISTERS (ONLY FOR CONNECTED MACHINE) Low credit Warning (for machine with credit download by a Server) When machine credit falls below or equal to the low credit level, the display will alternate between the main screen and LOW CREDIT (to program or change the low credit level, please see section "SETUP MODE").
  • Page 15 Warning No Ink WARNING When the WARNING NO INK display is observed change the Ink Cartridge. NO INK When this display is observed, the machine will not operate untill a new Ink Cartridge is fitted (see section "REPLACING AN INK CARTDRIDGE"). High Value OK? (only for connected machine) The HIGH VALUE OK? display will be...

  • Page 16: Maintaining Print Quality

    To provide optimum postal quality impressions and to protect the printed proof of payment, the cartridge life is limited to 1 year Under normal operating conditions, your IJ-25 tax machine will produce excellent quality prints. However, if lines are missing from the stamp, it will be necessary to clean the print-head.
  • Page 17 All horizontal lines must be clear and ALIGNMENT present. To set the alignment, enter the number that provides the straightest verti- cal line (for the example above:- line 5). Press to return to the main screen. If horizontal lines still missing, repeat the cleaning and test print process a second and/or third time, if this process fails to restore print quality, fit a new ink cartridge...

  • Page 18: Replacing An Ink Cartridge

    REPLACING AN INK CARTRIDGE If the machine is to be returned for any reason, please remove and retain the ink cartridge. From the main screen, press the key. MENU Then using the brown keys scroll ( {CARTRIDGE} ) to the following display: Press to confirm.
  • Page 19 - Open the blue latch. Ink Cartridge Blue Latch - Carefully withdraw the used cartridge and discard. Remove the new cartridge from its packaging and peel off the Blue tape seal that protects the print head. Place the new cartridge into its holder as illustrated, close the blue latch and press gently until it locks the cartridge in place.
  • Page 20 You will be prompted to produce a INSERT ITEM test print: Insert a blank document or card to make a test print. The following display will now be observed: Now enter the number that corresponds ALIGNMENT to the straightest vertical line (for the example above:- line 5).

  • Page 21: Setup Mode

    SETUP MODE Introduction This section describes how to customize the setup of your IJ-25 tax machine. To enter SETUP mode: - Press the key; MENU - Then using the brown keys scroll ( SETUP ) to: - Press {HIGH VALUE} The current High Value displayed.
  • Page 22 To Change the Key Beep Setting From SETUP mode, using the brown KEY BEEP keys scroll ( ) to: Current Key Beep setting displayed. To change the Key Beep Setting press KEY BEEP Then using the brown keys scroll ( ) to setting required (ON or OFF) Press to confirm.

  • Page 23: Reports (In Supervisor Mode)

    REPORTS (IN SUPERVISOR MODE) Machine status reports can be printed on self adhesive labels using the tax machine’s own printing mechanism. Meter Summary Report Provides information relative to current machine status (only for connected Machine). Meter Summary Report Die No. N0000000 25/01/2000 14:23 CREDIT (POSTAGE UNUSED) 0...
  • Page 24 Printing a Report From Main screen, press the key. MENU Then using the brown keys scroll ( REPORTS ) to the REPORTS display: RECREDIT Press to confirm. Next, using the brown keys scroll ( REPORTS ) to the report type you wish to print. SETUP Press to confirm.

  • Page 25: Memory Card

    MEMORY CARD The following memory cards are currently available from Neopost: - Message Cards (one message per card); Rate Card (when tax rates change); - Town Card (if you move to a different postal area) How To Load Data Using a Memory Card It is important that you carry out all the steps detailed below.
  • Page 26 5. Press to confirm. 6. LOADING will be displayed followed LOADING by MEMORY CARD LOADING COM- ]]]]]]]] -------- PLETE. MEMORY CARD LOADING COMPLETE To return to the main screen, press twice. 002009 15/11/12 7. Power your machine OFF then ON. 8.
  • Page 27 c. Press to confirm. ERASING FILE/ The ERASING FILE../LOADING... LOADING... sequence will be initiated followed by MEMORY CARD LOADING COM- MEMORY CARD PLETE. LOADING COMPLETE d. If you wish to enter further data, press twice to return to the main screen 002009 15/11/12 and repeat the procedure.

  • Page 28: Adding Credit

    10. ADDING CREDIT 10.1 Remote credit setting (for connected machine) Credit may be purchased from Tax Office, using the Server re- setting system, in units of local currency, minimum and maximum defined by the server. The default maximum credit limit will be set at 1000 units of local currency unless you request a higher or lower limit.

  • Page 29: Please Wait

    If amount incorrect, press and start again from ENTER AMOUNT. If amount displayed is correct, press to confirm. The following displays will be observed. CONNECTING PLEASE WAIT TRANSACTING PLEASE WAIT On completion of recrediting, the RECREDIT following display will be observed: DONE 578.64 Press to return to the main screen.

  • Page 30: Remote Credit Setting (For Not Connected Machine)

    Warning Inspection Required Procedure If you do not apply for credit or connect WARNING to Server within allocated time limit, the INSPECTION REQD following display will be observed: To action this message you should complete a zero credit transaction. This allows the Tax Authority to inspect your meter and help prevent possible fraud.
  • Page 31 The machine will ask to print a report (it PRINT REPORT is mandatory; if not, the machine will be RECREDIT locked until this report has been printed). 30 Adding credit...

  • Page 32: Supervisor Menu

    Press , then press and enter the PIN code Supervisor. MENU This section describes how to customize your IJ-25. CARTDRIDGE ... : to change the cartdridge (see Cartdridge change section) REPORT ....: to print Report (see Report Printing sec- tion) RECREDIT ....
  • Page 33 Neopost Server, in accordance with Tax Authority. Telephone number change The telephone number of Neopost Server credit re-setting centre is stored in the tax machine. This is used when you want to purchase credit. If you are advised that this number has changed, it must be entered as detailed below.
  • Page 34 In the unlikely event of a machine failure requiring Service Centre action an Error Number will be displayed along with your local Service Centre Telephone Number. To enter the Service Centre Telephone {HELPDESK NO.} Number, go to the SETUP TELEPHONE display, scroll ( ) to the SER- VICE NO.
  • Page 35 APPLICATION FOR A NEW CREDIT PIN If you lose or forget your Credit PIN you must apply for a new PIN in writing on your company headed paper to Neopost or Neopost representative. If you find your old Credit PIN at a later date, it must be destroyed immediately.
  • Page 36 13. DISPLAY INDEX In the course of operation, one of the following screen messages may be displayed. The cause for the message and the appropriate actions are listed on the following pages. SCREEN DISPLAY CAUSE REMEDY Server Account on hold. Call the Helpdesk.
  • Page 37 SCREEN DISPLAY CAUSE REMEDY Wrong ink installed. Replace Ink Cartridge with INK UNKNOWN correct type. Memory Card not installed. Insert Card and press OK. INSERT CARD No Server account set up. Call Helpdesk. NO ACCOUNT Wrong number dialled. Set the correct Server Telephone NO ANSWER Number into the machine.

  • Page 38: Error Messages

    Error messages generally may be re-set, if error messages persist after taking the appropriate action and three attempts at reset have been made, call Neopost Helpdesk. Always quote your meter number and the error number to Neopost Helpdesk.
  • Page 42 Products presented in this guide are conform to requirements of directives nbr 73/23/CEE and 89/336/CEE. Neopost has implemented a program for the recycling of worn tax machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental protec- tion by consulting your retailer internet site, or by contacting him.
  • Page 43 A0013639/A - 01/02/2015...

Table of Contents