Error Messages; How To Read An Error Message Entry - Neopost AS-830 User Manual

8.3 Error Messages

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8.3.1 How to read an error message entry

• Protocol code:
Three digit number that is sent by the printer via the serial interface when this error
occurs.
• Display message:
Text that is shown in the printer display. The text in the display always includes the
error code as reference for the operator.
• Cause:
What caused this error.
• Elimination:
Steps the operator can take to avoid this error.
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Protocol Display message
code
001 NO PAPER !!
CODE: 01
Elimination
•
•
•
•
•
•
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98
Refill feeder
Check separation
Check for paper jam
Check that paper sensor can
detect the paper when it
enters the printer
Check paper sensor distance
to material
Clean paper sensor/ reflector
Cause
Timeout because no paper front
edge was detected during printing
• Adjust/teach-in paper sensor
• Check paper sensor in
HARDWARE TEST
• Check paper sensor cable
• Check JP 20, 21 and 22 on
mainboard (only for service
technician)
User Manual Version 3.1