Getting Help; Related Publications - Extreme Networks SSA-G8018-0652 Hardware Installation Manual

Getting Help

If you require assistance, contact Extreme Networks using one of the following methods:
•
GTAC (Global Technical Assistance Center) for Immediate Support
•
Phone: 1-800-998-2408 (toll-free in U.S. and Canada) or +1 408-579-2826. For the support
phone number in your country, visit:
•
Email: support@extremenetworks.com. To expedite your message, enter the product name or
model number in the subject line.
•
GTAC Knowledge
create a help case if you need more guidance.
•
The Hub — A forum for Extreme customers to connect with one another, get questions answered,
share ideas and feedback, and get problems solved. This community is monitored by Extreme
Networks employees, but is not intended to replace specific guidance from GTAC.
•
Support Portal
certifications.
Before contacting Extreme Networks for technical support, have the following information ready:
•
Your Extreme Networks service contract number and/or serial numbers for all involved Extreme
Networks products
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem
•
A description of your network environment (such as layout, cable type, other relevant environmental
information)
•
Network load at the time of trouble (if known)
•
The device history (for example, if you have returned the device before, or if this is a recurring
problem)
•
Any related RMA (Return Material Authorization) numbers

Related Publications

S-, K-, and 7100-Series Documentation
•
S-, K-, and 7100 Series CLI Reference Guide
•
S-, K-, and 7100 Series Configuration Guide
•
Environmental Guidelines for ExtremeSwitching Products
Other S-, K-, and 7100-Series documentation is available at: https://extranet.extremenetworks.com/.
You must have a valid customer account to access this site.
S-Series Stand Alone (SSA) Switch Hardware Installation Guide
www.extremenetworks.com/support/contact
— Get on-demand and tested resolutions from the GTAC Knowledgebase, or
— Manage cases, downloads, service contracts, product licensing, and training and
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