Cannot Specify Pages To Print; Only One Copy (Page) Is Printed Even Though Multiple Copies (Pages) Are Specified; Part Of The Image Is Missing; Cannot Reprint A Job On The [Job Status] Screen - Riso 9630 Troubleshooting Manual

Cannot specify pages to print.

The [Collate] check box may have been selected
in the [Print] dialog box of the application.
Remove the check mark from [Collate], and set [Sort]
to [Uncollated] in the [Basic] tab on the printer driver
screen.
Only one copy (page) is printed even
though multiple copies (pages) are
specified.
[Print and Pause] may have been set.
If [Print and Pause] has been set on the printer driver
screen, printing stops after one copy (page) is printed.
If there is no problem with the print result, press the
[Start] key on the operation panel or touch [Continue]
on the touch panel to continue printing. To cancel
[Print and Pause], remove the check mark from the
[Print and Pause] check box in the [Basic] tab.

Part of the image is missing.

When creating a booklet or performing [Staple],
the [Auto Reduction] setting may not have been
configured.
When creating a booklet or using the staple/punch
function, depending on the width of the margin, the
printed surface may be cropped due to not fitting on
the paper. In the [Finishing] tab on the printer driver
screen, select [Booklet Binding] or [Binding Edge] and
click [Details]. Select the [Auto Reduction] check box
to automatically reduce the printed surface so that it
will fit on the paper.
Cannot reprint a job on the [Job
Status] screen.
Reprinting of the job may be restricted.
When reprinting of jobs is restricted in the
administrator menu, reprinting cannot be performed.
Contact your administrator for details.
After interrupting a job or turning the
machine off and back on, it is
unknown how much printing was
completed.
You can check the number of copies and pages
on the [Details] screen for a finished job.
[Job Status] key  [Finished]  select the job that
you want to check  [Details] in the sub menu
2-14
Paper is loaded but the "Set paper."
error message is displayed.
The [Paper Size] and [Paper Type] settings on
the printer driver screen may not match the
corresponding settings on the machine.
Even when paper is loaded, the error message is
displayed if the [Paper Size] and [Paper Type] settings
on the printer driver do not match those on the
machine. Configure the same paper size and type
settings on the machine as those on the printer driver.
[Print] screen  select job  [Change Setting] in the
sub menu  [Paper Selection]  [Paper Tray
Setting]  [Paper Size] or [Paper Type]
[Auto Selection] may have been set to [OFF] for
the standard tray or feed trays.
Configure [Paper Tray Setting] on the machine so that
auto selection is enabled for the standard tray or feed
tray that you are using.
[Print] screen  select job  [Change Setting] in the
sub menu  [Paper Selection]  [Paper Tray
Setting]  set [Auto Selection] to [ON]

The results of color printing are poor.

You may not be using paper that is suitable for
printing.
With the inkjet system used by this machine, the
printing quality (especially for color printing) may vary
depending on the paper type. The machine uses the
most suitable color profile setting for each type of
paper when printing. As a result, if the [Paper Type]
setting on the printer driver screen does not match the
type of paper that is loaded in the machine, the full
performance may not be achieved. Check the items
below.
• When [Paper Type] has been set to [Any] on the
printer driver screen, select the paper type that is
actually in use. For more information, see "Paper
Type" in the "User's Guide".
• Check that the type of paper loaded in the paper
tray matches the paper type specified in [Paper Tray
Setting].
[Print] screen  select job  [Change Setting] in the
sub menu  [Paper Selection]  [Paper Tray
Setting]  [Paper Type]
ComColor GD Series Troubleshooting Guide