Other Problems - Riso 9630 Troubleshooting Manual

Other Problems

The front cover does not open.
The front cover can only be opened when an
error such as ink cartridge replacement or
paper jam needs to be resolved.
To open the front cover when an error has not
occurred, press [Front Cover Release].
[Home1] screen  [Maintenance]  [Front Cover
Release]
The correct user name is not
displayed when touching the index
button on the [Login] screen.
The administrator may not have properly
configured [Index] in [User Setting].
Contact your administrator.
A job with a PIN code cannot be
deleted.
To delete a job with a PIN code without entering the
PIN code, you need to log in as the administrator.
Contact your administrator to delete the job.
The printer does not wake up
automatically.
If you try to print in a network environment where
Wake On LAN communication is not enabled, the
printer does not wake up automatically due to the
sleep level setting configured by the administrator.
Click [Get Printer Info] on the printer driver screen and
configure [MAC Address of the Printer].
Printer driver properties screen  [Environment] tab
 [Get Printer Info]
For more information, see "Wake On LAN" in the
"User's Guide". Otherwise, contact your administrator.
The RISO Console screen is not
displayed.
The IP address of the machine may not have
been entered correctly in the web browser.
Enter the correct IP address. You can check the IP
address of the machine by touching [System Info] -
[Machine Info] from the [Home1] screen.
The machine may be in sleep state.
The sleep level that the administrator configured in
[Power Saving Setting] may not allow you to activate
the RISO Console. Press the [Wake Up] key to put the
machine back into an operational state, and then
activate the RISO Console.
For more information on the power saving setting,
contact your administrator.
ComColor GD Series Troubleshooting Guide
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