Frequent Paper Jams - Riso 9630 Troubleshooting Manual

Frequent Paper Jams

If paper jams occur frequently, check the points listed below again.
• The paper on the standard tray or in the feed tray is within the maximum load capacity.
• The standard tray paper guides are positioned correctly and the paper is loaded properly.
• The paper that is actually loaded matches the [Paper Selection] settings.
• Usable paper is loaded.
In particular, wrinkled or curled paper can cause paper jams, so do not use this type of paper.
• When using irregular sized paper, the paper size must be registered in advance in the administrator menu. Contact your
administrator. To use unregistered irregular sized paper, select [Paper Selection] - [Paper Tray Setting] - [Paper Size],
and specify the size in [Manual].
• Check if you are using paper that has already been printed on one side or is dark in color. In such case, the machine
may incorrectly detect a single sheet as if it were multiple sheets of paper being fed. Set [Double-feed Check] to [OFF].
[Print] screen  select job  [Change Setting] in the sub menu  [Paper Selection]  [Paper Tray Setting] 
set [Double-feed Check] to [OFF]
[Storage] - [Load] screen  select folder  select document  [Change Setting] in the sub menu for the document 
[Paper Selection]  [Paper Tray Setting]  set [Double-feed Check] to [OFF]
[USB] - [Load] screen  select folder  [Open]  select document  [Change Setting] in the sub menu 
[Paper Selection]  [Paper Tray Setting]  set [Double-feed Check] to [OFF]
[Copy] screen  [Paper Selection]  [Paper Tray Setting]  set [Double-feed Check] to [OFF]
[Storage] - [Save] screen  select folder  [Save Document]  [Paper Selection]  [Paper Tray Setting] 
set [Double-feed Check] to [OFF]
• For more information on how to load paper and the types of paper that can be used, see "Loading the Paper" in
the "User's Guide" and "Printing Paper" in the "Safety Information".
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ComColor GD Series Troubleshooting Guide