Self Care Portal Overview - Cisco 8821 Administration Manual

Self Care Portal Overview

Procedure
Step 1 Open the Cisco IP Phone Address Book Synchronizer.
If you accepted the default installation directory, you can open the application by choosing Start > All
Programs > Cisco Systems > TabSync.
Step 2 To configure user information, select User.
Step 3 Enter the Cisco IP Phone user name and password and select OK.
Step 4
To configure Cisco Unified Communications Manager server information, select Server.
Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server
and select OK.
If you do not have this information, contact your system administrator.
Step 6 To start the directory synchronization process, select Synchronize.
The Synchronization Status window provides the status of the address book synchronization. If you chose the
user intervention for duplicate entries rule and you have duplicate address book entries, the Duplicate Selection
window displays.
Step 7 Choose the entry that you want to include in your Personal Address Book and select OK.
Step 8
When synchronization is complete, select Exit to close the Cisco Unified CallManager Address Book
Synchronizer.
Step 9 To verify whether the synchronization worked, sign in to your Self Care Portal and choose Personal Address
Book. The users from your Windows address book should be listed.

Self Care Portal Overview

From the Cisco Unified Communications Self Care Portal, users can customize and control phone features
and settings.
As the administrator, you control access to the Self Care Portal. You must also provide information to your
users so that they can access the Self Care Portal.
Before a user can access the Cisco Unified Communications Self Care Portal, you must use Cisco Unified
Communications Manager Administration to add the user to a standard Cisco Unified Communications
Manager End User group.
You must provide end users with the following information about the Self Care Portal:
• The URL to access the application. This URL is:
• A user ID and default password to access the application.
• An overview of the tasks that users can accomplish with the portal.
These settings correspond to the values that you entered when you added the user to Cisco Unified
Communications Manager.
Cisco Wireless IP Phone 8821 and 8821-EX Administration Guide for Cisco Unified Communications Manager
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http://<server_name:portnumber>/ucmuser/, where server_name is the host on which the web server is
installed and portnumber is the port number on that host.
Cisco Unified Communications Manager Phone Configuration