Page 1 Cisco Wireless IP Phone 8821 and 8821-EX User Guide First Published: 2016-06-29 Last Modified: 2017-08-04 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
Page 3: Table Of Contents
Clean the Phone Exterior If You Drop Your Phone in Water Additional Help and Information Cisco One-Year Limited Hardware Warranty Terms Battery Warranty Phone Setup C H A P T E R 2 Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 4 Answer a Call Answer Call Waiting Decline a Call Ignore a Call Silence Incoming Calls on Your Phone Answer a Coworker's Phone (Call Pickup) Answer a Call Within Your Group (Pickup) Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 5 Prioritized Calls Make a Priority Call Answer a Priority Call Answer a Priority Call While on Another Call Multiple Lines Shared Lines Add Yourself to a Call on a Shared Line (cBarge) Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 6 Delete a Missed Call Entry Clear the Missed Calls List Recents Calls List View Your Recent Calls Find Details About a Recent Call Return a Recent Call from Recents Delete a Call Record Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 7 Set Time Zone Use a 12-Hour or 24-Hour Clock Set the Date Format Access Bluetooth Settings Turn On Bluetooth Add a New Bluetooth Headset Connect a Bluetooth Headset Rename a Bluetooth Headset Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 8 Headsets Standard Headsets Bluetooth Headsets Headset Tips Cisco Wireless IP Phone 8821 and 8821-EX Desktop Charger Set Up the Desktop Charger Charge Your Phone with the Desktop Charger Charge Your Spare Battery with the Desktop Charger Cisco Wireless IP Phone 8821 and 8821-EX Multi Charger...
Page 9 Use of IP Networks with the PSTN The Use of Voice Compression Through the PSTN Echo Cancellation Compliance Statements for Taiwan DGT Warning Statement for Cisco Wireless IP Phone 882x Series Compliance Statement for Argentina Compliance Statements for Brazil Compliance Statement for Singapore...
Page 10: Cisco Wireless Ip Phone 8821 And 8821-Ex User Guide
Contents Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 11: Your Phone
The phone has an industry-standard yellow styling that offers fast recognition in emergency situations. The following figure shows the Cisco Wireless IP Phone 8821 on the left and the Cisco Wireless IP Phone 8821-EX on the right. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 12: Cisco Wireless Ip Phone 8821 And 8821-Ex User Guide
Your Phone The Cisco Wireless IP Phone 8821 and 8821-EX Figure 1: Cisco Wireless IP Phone 8821 and 8821-EX These phones, like other network devices, must be configured and managed. The phones support G.711a. G.711u, G.722, G.729a, G.729ab, iLBC, and iSAC codecs. The phones also support uncompressed wideband (16 bits, 16 kHz) audio.
Page 13: New And Changed Information
• Online customizing of phone features and services from your Self Care portal IP67 Information The Cisco Wireless IP Phone 8821 and 8821-EX are tested under controlled laboratory conditions with a rating of IP67 under IEC standard 60529. Ingress Protection 67 (IP67) level protection indicates dust-tight equipment that is protected against water.
Page 14: Getting Started
If you see a sign-in screen when you turn the phone on, you must enter your username and password to access the phone functions. You may also need to enter other information, as required by your wireless security requirements. Contact your administrator for assistance. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 15: Turn Off Your Phone
Related Topics Automatically Lock the Keypad, on page 69 Unlock the Phone Keypad If you lock the keypad, you need to unlock it to use the phone. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 16: Access Your Voicemail
You can customize some phone settings with the Self Care portal web site, which you access from your computer. The Self Care portal is part of your organization's Cisco Unified Communications Manager. Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.
Page 17: Speed-Dial Numbers
• A speed-dial label is required for speed dials with authorization codes and additional digits. Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 18: Buttons And Hardware
Your wireless phone has many buttons and hardware features that you will use regularly. Use the following figure and table to identify the important button and hardware features. The figure shows the Cisco Wireless Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 19: Cisco Wireless Ip Phone 8821 And 8821-Ex User Guide
Your Phone Buttons and Hardware IP Phone 8821, but the Cisco Wireless IP Phone 8821-EX is similar in appearance. The table describes the functions of the keys on the phones. Figure 2: Cisco Wireless IP Phone 8821 Buttons and Hardware...
Page 20: Cisco Wireless Ip Phone 8821 And 8821-Ex User Guide
Turn the phone on or off, or end a connected call. When you use menus or when you are in an app, it acts as a shortcut to return to the main screen. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 21: Cisco Wireless Ip Phone 8821 And 8821-Ex User Guide
• During a call, control the speaker volume for the active handset, headset, or speaker. • When the phone is docked in the desktop charger, control the volume of the charger speaker. Mute Toggle the mute feature on or off. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 22: Navigation
Here is an example: If you have two lines and each line supports four calls, then you could have up to eight connected calls at one time. Only one of those calls is active and the other seven are held calls. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 23: Out-Of-Range Alerts
The last Bluetooth headset connected with the phone is the headset that the phone uses. Note The Cisco Wireless IP Phone 8821-EX has not been tested or certified with any accessories for use in Potentially Explosive Atmosphere. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 24: Care Of Your Phone
Wipe the phone and screen with a soft, lint-free cloth. If You Drop Your Phone in Water If you drop your phone in water, here's what you do: • Gently shake the water off the phone. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 25: Additional Help And Information
Additional Help and Information If you have questions about the functions available on your phone, you should contact your administrator. The Cisco web site (http://www.cisco.com) contains more information about the phones and call control systems. • For quick start guides, accessory guides, and end-user guides in English, follow this link: http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/...
Page 26: Cisco One-Year Limited Hardware Warranty Terms
Special terms apply to your hardware warranty and services that you can use during the warranty period. This warranty does not apply to phone batteries. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
Page 27: Phone Setup
Dirt, oil, or other products can damage the gasket on the battery compartment cover, resulting in a poor seal. Every time you change the battery, inspect the gasket for damage. If the gasket is damaged, you can order a replacement cover. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 28: Cisco Wireless Ip Phone 8821 And 8821-Ex User Guide
Lift and remove the cover of the battery compartment. Step 2 Install the battery. If you install the battery incorrectly in the battery compartment, the battery and the battery Caution compartment will be damaged. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 29: Cisco Wireless Ip Phone 8821 And 8821-Ex User Guide
Hold the battery so that the lower edge is close to the bottom of the compartment. Make sure that the metal contacts on the phone and battery face each other. On the battery, the Cisco logo must be near the locking catch and the arrow must point to the base of the phone.
Page 30: Replace The Battery In Your Wireless Phone
Dirt, oil, or other products can damage the gasket on the battery compartment cover, resulting in a poor Note seal. Every time you change the battery, inspect the gasket for damage. If the gasket is damaged, you can order a replacement cover. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 31: Cisco Wireless Ip Phone 8821 And 8821-Ex User Guide
Hold the phone in one hand with the screen towards the palm of your hand. Cup your other hand near the base of the phone. Shake the phone to make the battery fall into your hand. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 32: Cisco Wireless Ip Phone 8821 And 8821-Ex User Guide
The battery has metal contacts that must connect to the contacts in the battery compartment. The battery also has an arrow at the bottom and the Cisco logo at the top. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 33: Cisco Wireless Ip Phone 8821 And 8821-Ex User Guide
Hold the battery so that the lower edge is close to the bottom of the compartment. Make sure that the metal contacts on the phone and battery face each other. On the battery, the Cisco logo must be near the locking catch and the arrow must point to the base of the phone.
Page 34: Phone Battery Charging
6 hours to charge using the USB cable and your computer. Related Topics Cisco Wireless IP Phone 8821 and 8821-EX Multi Charger, on page 82 Cisco Wireless IP Phone 8821 and 8821-EX Desktop Charger, on page 79 Spare Battery Charging If you require longer talk times, you will find it useful to have a spare, charged battery.
Page 35: Charge The Battery With The Ac Power Supply
The wide connector on the USB cable connects to the phone using magnets to hold it secure. It has pins that you need to align correctly. If you hold the phone so that the screen is towards you, the battery icon on the connector is visible. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 36: Charge The Battery With The Usb Cable And A Usb Port On Your Computer
The wide connector on the USB cable connects to the phone using magnets to hold it secure. It has pins that you need to align correctly. If you hold the phone so that the screen is towards you, the battery icon on the connector is visible. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 37: Phone Configuration
When you enter an IP address, scroll to the field, and press Select. The field changes from one field into input boxes. You use the keypad to enter the digits and the navigation ring to move between the fields. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 38: Cisco Wireless Ip Phone 8821 And 8821-Ex User Guide
Add the Phone to the Wi-Fi Network After you configure the phone and save the changes, the phone connects to the Cisco Unified Communications Manager. After the connection is made, the phone downloads the configuration file and, if necessary, upgrades the firmware to a new firmware load.
Page 39: Cisco Wireless Ip Phone 8821 And 8821-Ex User Guide
Step 12 Select On call power save and press Select to change the setting. This field should only be set to Disabled if required for troubleshooting. Step 13 Press More and select Save. Step 14 Press Power/End Call Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 40: Cisco Wireless Ip Phone 8821 And 8821-Ex User Guide
Phone Setup Add the Phone to the Wi-Fi Network Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 41: Calls
• From the home screen, press the Select button to select Phone • Press Answer/Send to make a call or to answer an incoming call. • Enter a number using the keypad to make a call. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 42: Make Calls
Make Calls Make Calls Your Cisco Wireless IP Phone works just like a regular phone. But we make it easier for you to make calls. Make a Call You can easily make a call from the home screen or from the Phone app.
Page 43: Make A Call With The Phone Speaker
Related Topics Cisco Wireless IP Phone 8821 and 8821-EX Desktop Charger Make a Call with the Desktop Charger Speaker When your phone is in the desktop charger, you automatically use the speakerphone built into the charger. If you remove the phone from the charger when you are on the call, hold the phone to your ear to hear the call.
Page 44: Make A Call With A Phone Or Video Address
Access the Phone app. Step 2 (Optional) Select a line. Step 3 Press Redial. Return a Recent Call You can return a recent call with the Recents list in the Phone app. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 45: Make A Speed Dial Call
The plus (+) sign is displayed as the first digit in the phone number. If you are off-hook, you hear that the dial tone changes when the + signs is displayed. Step 2 Dial the number. Step 3 Press Answer/Send Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 46: Get Notified When A Contact Is Available
Answer Calls Your Cisco Wireless IP Phone works just like a regular phone. But we make it easier for you to answer calls. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 47: Answer A Call
If you're busy and don't want to be disturbed, you can silence incoming calls. If you do this, the phone won't ring, but you will see a visual alert. So, you can still choose to answer the call. If you don't answer the call, the call goes to your voicemail instead. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 48: Answer A Coworker's Phone (Call Pickup)
Group Pickup allows you to answer a call on a phone that is outside your call pickup group. You can use the group pickup number to pick up the call, or you can use the number of the phone line that is ringing. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 49: Answer A Call From An Associated Group (Other Pickup)
Step 1 Press More and select Report caller. Step 2 End the call. Control the Phone Ringer for a Single Incoming Call You can silence the phone ringer for an individual call. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 50: End A Call
Silence Incoming Calls on Your Phone, on page 37 End a Call Procedure Do one of the following actions: • From the Phone app, press More and select End call. • Press Power/End Call Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 51: Mute Your Audio
You can put an active call on hold and then resume the call when you're ready. Put a Call on Hold Procedure Step 1 Access the Phone app. Step 2 Press Hold. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 52: Answer A Call Left On Hold For Too Long
You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call. You can park only one call at the call park number. Before You Begin Your call must be active. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 53: Retrieve A Call On Hold With Call Park
Step 2 (Optional) Select a line. Step 3 Press More and select Forward all. Step 4 Enter the number to receive the calls or select an entry from your Recents call list. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 54: Turn Off Call Forward From Your Phone
As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up. Add Another Person to a Call You can add another person to an active call to create a conference. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 55: View And Remove Conference Participants
Host a Meet Me Conference Before You Begin Get a meet me phone number from your administrator, and distribute the number to the conference participants. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 56: Join A Meet Me Conference
When you place an intercom call, your phone enters whisper mode until the recipient accepts the intercom call. In whisper mode, the other person can hear you, but you can't hear them. If you are on an active call, that call is placed on hold. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 57: Answer An Intercom Call
Set up a Supervised Call When you have a call to chaperone, the incoming call indicates that the call requires supervision. Before You Begin You must be part of the chaperone hunt group. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 58: Record A Call
• Transfer the call • Add the call to a three-way conference • Answer the call using call pickup Table 1: Multilevel Precedence and Preemption Priority Levels MLPP icon Priority Level Level 1—Priority call Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 59: Make A Priority Call
If you hear a continuous tone that interrupts your call, you or your coworker are receiving a priority call. Hang up immediately and let the higher priority call go to the intended person. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 60: Multiple Lines
You or your coworker can join a call on a shared line without creating a conference call. Procedure Step 1 Select a shared line that is in use. Step 2 Press More and select cBarge. Step 3 Press Yes. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 61: Contacts
From the home screen, press the left arrow of the navigation cluster to select Contacts. Corporate Directory You can look up a coworker's number from your phone, which makes it easier to give them a call. Your administrator sets up and maintains the directory. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 62: Search And Dial A Contact From The Corporate Directory
Sign In and Out of a Personal Directory Before You Begin Before you can sign in to your personal directory, you need your user ID and PIN. Contact your administrator if you don't know this information. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 63: Personal Address Book
Step 3 Select Personal address book. Step 4 Press More and select Submit. Step 5 Press More and select New. Step 6 Enter the name of the person and a nickname. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 64: Find Contact Information For A Personal Directory Contact From Your Phone
Step 6 Press More and select Edit. Step 7 Change the contact name. Step 8 Press More and select Phones. Step 9 Change the contact phone numbers. Step 10 Press Update. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 65: Call A Contact From Your Personal Directory
Search for a contact. Step 6 Press More and select Edit. Step 7 Press More and select Delete. Step 8 Press OK. Personal Fast Dial Add a Fast Dial Contact Procedure Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 66: Add A Personal Contact To Your Fast Dial List
Contacts Personal Fast Dial Add a Personal Contact to Your Fast Dial List Procedure Call a Fast Dial Entry Procedure Remove a Fast Dial Contact Procedure Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 67: Chapter 5 Recent Calls
Missed Calls list so that calls on all lines are in one list. Calls in the Missed Calls list are grouped together if they are from the same number and are consecutive. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 68: View Your Missed Calls
Select a line or All missed. Step 4 Select a missed call entry. Step 5 Press More and select Call. Delete a Missed Call Entry You can delete an entry from your Missed Call list. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 69: Clear The Missed Calls List
Calls in the Recents list are grouped together if they are to and from the same number and are consecutive. View Your Recent Calls Procedure Step 1 Access the Recents app. Step 2 Select Recents. Step 3 Select a line or All recents. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 70: Find Details About A Recent Call
Step 2 Select Recents. Step 3 Select a line or All recents. Step 4 Select an entry. Step 5 Press More and select Delete. Step 6 Press Delete to confirm the deletion. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 71: Clear The Recent Calls List
Access the Recents app. Step 2 Select Recents. Step 3 Select a line or All recents. Step 4 Press More and select Clear List. Step 5 Press Clear to confirm the deletion. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 72: Cisco Wireless Ip Phone 8821 And 8821-Ex User Guide
Recent Calls Clear the Recent Calls List Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 73: Applications
Push to Talk uses the same audio path as your phone ringer. If the audio path is for the phone to ring, when you use Push to Talk and you plug in your headset, the audio moves to the headset. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 74 Step 2 Select Push to Talk. • Use Application to start and end a transmission depending on how your service is configured. • Use Talk and Stop to send and receive audio. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 75: Settings
Get Notified Before You Join a Call on a Shared Line Access Phone Settings You can customize your phone from the Phone settings menu. Procedure Step 1 Access the Settings app. Step 2 Select Phone settings. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 76: Make The Phone Vibrate For An Incoming Call
Select Phone settings > Sounds > Ringtone Step 3 (Optional) Select a line. Step 4 Highlight a ringtone. Step 5 Press Play to hear the ringtone. Step 6 Press Select to use the ringtone. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 77: Adjust The Headset Feedback
Select Phone settings > Sounds > Background noise filter Step 3 Select one of these settings: Off, Low, Medium, High. The default is Off. Adjust the Screen Brightness You can adjust the brightness of the phone display. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 78: Change The Font Size
Step 1 Access the Settings app. Step 2 Select Phone settings > LED coverage indicator Step 3 Press Off to turn off the indicator or press On to turn on the indicator. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 79: Change The Screen Display Timeout
Automatically Lock the Keypad You can set the keypad to automatically lock. If you set the phone to automatically lock the keypad, the keypad locks when the phone screen turns off. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 80: Date And Time Settings
Select Automatic date and time. Step 4 Press Off. Control the Date and Time Automatically When the phone date and time is controlled automatically, you can change the following settings: • Automatic time zone Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 81: Set The Time Zone Automatically
Enter the time using the keypad. Use the right and left navigation keys to move between the fields. Step 4 Press Set. Set the Date If your phone date and time is manually controlled, you can set the date. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 82: Set Time Zone
Press Off for 12-hour format or press On for 24-hour format. Set the Date Format If your phone date and time is manually controlled, you can set your phone to display the date in one of the preset formats. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 83: Access Bluetooth Settings
Before you can use Bluetooth, you must turn on the ability for the phone to use Bluetooth. When you use Bluetooth, your phone battery has less talk time. Note Procedure Step 1 Access the Settings app. Step 2 Select Bluetooth > Bluetooth. Step 3 Press On. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 84: Add A New Bluetooth Headset
Press More and select Connect. Rename a Bluetooth Headset If you have several entries in your Bluetooth device list that are identical, you can rename the entries to be more meaningful. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 85: Disconnect A Bluetooth Headset
Delete. Access Admin Settings Your administrator may restrict access to this menu. For information about this menu, see the Cisco Cisco Wireless IP Phone 8821 and 8821EX Administration Guide for Cisco Unified Communications Manager. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 86: Adjust The Volume During A Call
Changes to the ringer volume do not affect the call volume you hear when you are on a call. Procedure Press Volume up and down to adjust the ringer volume the phone is not in use. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 87: Accessories
◦ Bluetooth headsets • Desktop charger • Multicharger The Cisco Wireless IP Phone 8821-EX has not been tested or certified with any accessories for use in Note Potentially Explosive Atmosphere. The phones can only connect to Bluetooth headsets and speakers. They do not support any other type of Bluetooth device.
Page 88: Headsets
Although we perform some internal testing of third-party wired and Bluetooth wireless headsets for use with the Cisco Wireless IP Phone 8821 and 8821-EX, we do not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where phones are deployed, there is not a single “best”...
Page 89: Headset Tips
You can use a USB to Ethernet adapter (dongle) to connect the desktop charger to the Ethernet for only automatic Wi-Fi profile provisioning and certificate enrollment purposes. You cannot use the dongle to make voice calls over the Ethernet. For more information on the USB port, see the Cisco Wireless IP Phone 8821 and 8821-EX Administration Guide.
Page 90: Set Up The Desktop Charger
If your phone has a protective case, you don't need to remove the case before you charge the phone in the desktop charger. You adapt the charger to fit the phone. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 91 When you remove the phone from the charger, tilt the phone forward and lift it up to disconnect the connecter from the magnets. Step 4 (Optional) Slide the charging cup into the charger. Make sure that the cup is flush with the front and top of the charger. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 92: Charge Your Spare Battery With The Desktop Charger
Cisco Wireless IP Phone 8821 and 8821-EX Multi Charger You can charge up to six phones and six spare batteries at the same time with the Cisco Wireless IP Phone 8821 and 8821-EX Multi Charger. If your phone is in a protective case, you can charge it without removing the case.
Page 93: Set Up The Multicharger
Plug the power adapter into the electrical outlet. Step 4 Place the multicharger on a stable work surface. Install the Multicharger Wall Mount Kit The wall mount kit comes with the following components: • bracket Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 94 Hold the multicharger so that the post holders are in front of the posts on the bracket, press the multicharger towards the wall, and then push the multicharger down so that the posts seat into the holder. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 95: Charge Your Phone With The Multicharger
If the LED does not light, then the alignment is not correct. Caution Do not charge the phone in a hazardous environment. Do not charge the phone if it is wet. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 96: Charge Your Spare Battery With The Multicharger
If the Battery LED does not light red, remove the battery and reinsert it into the battery slot. Secure the Charger with a Cable Lock You can secure your desktop charger or multicharger with a laptop cable lock that is up to 20 mm wide. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 97 Press and hold the locking button to align the locking teeth. Step 5 Insert the cable lock into the lock slot of your charger and release the locking button. Step 6 Lock the cable lock. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 98 Accessories Secure the Charger with a Cable Lock Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 99: Troubleshooting
• You must enter a client matter code or forced authorization code after you dial a number. • Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 100 When your barge attempt fails for this reason, your phone plays a fast busy tone. • You cannot barge a call on another Cisco Wireless IP Phone. You are disconnected from a call that You are disconnected from a call that you joined using Barge if you joined using Barge the call is put on hold, transferred, or turned into a conference call.
Page 101: Find Information About Your Phone
Your administrator may ask for information about your phone. This information uniquely identifies the phone for troubleshooting purposes. The information in the menu is read-only. For more information about the menu, see the Cisco Cisco Wireless IP Phone 8821 and 8821EX Administration Guide for Cisco Unified Communications Manager.
Page 102: Wlan Diagnostics Fields
(IE) is not present in the beacon. Channels List of supported channels (from the country IE). Power constraint 802.11h power constraint offset in dB Power limit Dynamic Transmit Power Control (DTCP) value advertised by the access point. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 103 • TXOpLimit—Interval of time in which a particular quality of service (QoS) station has the right to initiate Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 104 Troubleshooting Perform WLAN Diagnostics Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 105: Chapter 1 0 Product Safety And Security
Statement 1071 SAVE THESE INSTRUCTIONS To see translations of the warnings that appear in this publication, refer to the statement number in the Regulatory Compliance and Safety Information—Cisco Wireless IP Phone 882x Series at the following URL: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/882x/english/RCSI/RCSI-0266-book.pdf Warning Read the installation instructions before using, installing, or connecting the system to the power source.
Page 106: Safety Guidelines
• The use of wireless devices on airplanes is governed by the Federal Aviation Administration (FAA). Battery Safety Notices These battery safety notices apply to the batteries that are approved for the Cisco Wireless IP Phone 8821 and 8821-EX. Warning There is the danger of explosion if the battery is replaced incorrectly.
Page 107 • When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries. To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part number. Battery CP-BATT-8821= Use only the Cisco power supply that is compatible with your phone.
Page 108: Hazardous Environments
Hazardous Environments The Cisco Wireless IP Phone 8821-EX is ATEX Class I Zone 2 and CSA Class I Division 2/Zone 2 certified equipment. This means the phone can be operated in an area in which an explosive gas atmosphere is not likely to occur in normal operation and if it does occur, is likely to do so only infrequently and will exist for a short period only.
Page 109: Phone Behavior During Times Of Network Congestion
Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...
Page 110: Compliance Statements
Compliance Statements Compliance Statements for the European Union CE Marking For the Cisco Wireless IP Phone 882x Series, the following CE mark are affixed to the equipment and packaging: RF Exposure Statement for the European Union This device has been evaluated and found compliant in accordance with EU EMF Directive 1999/519/EC.
Page 111: General Rf Exposure Compliance
“Epidemiological Studies of Cellular Telephones and Cancer Risk.” The Cisco Wireless IP Phone 882x Series operates at power levels that are 5 to 6 times lower than most standard cellular, Personal Communications Service (PCS), or Global System for Mobile Communication (GSM) phones.
Page 112: Part 15 Radio Device
The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Caution Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.
Page 113: Use Of Ip Networks With The Pstn
Voice-over-IP (VoIP) technology are required to provide echo cancellation for all voice calls. The combined effect of audio/VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required. Cisco Wireless IP Phone 8821 and 8821-EX User Guide...
Page 114: Compliance Statements For Taiwan
Product Safety and Security Compliance Statements for Taiwan Compliance Statements for Taiwan DGT Warning Statement for Cisco Wireless IP Phone 882x Series Compliance Statement for Argentina Advertencia No utilizar una fuente de alimentación con caracteristícas distintas a las expresadas ya que podría ser peligroso.
Page 115: Compliance Statements For Brazil
This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.
Page 116: Important Online Information
Important Online Information End User License Agreement The End User License Agreement (EULA) is located here: https://www.cisco.com/go/eula Regulatory Compliance and Safety Information Regulatory Compliance and Safety Information (RCSI) is located here: https://www.cisco.com/c/dam/en/us/ td/docs/voice_ip_comm/cuipph/882x/english/RCSI/RCSI-0266-book.pdf Cisco Wireless IP Phone 8821 and 8821-EX User Guide...

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