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Cisco 8821 User Manual

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Cisco Wireless IP Phone 8821 and 8821EX User Guide
First Published: January 15, 2016
Last Modified: April 11, 2016
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Cisco 8821 Manual 202 pages

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  Summary of Contents for Cisco 8821

  • Page 1 Cisco Wireless IP Phone 8821 and 8821EX User Guide First Published: January 15, 2016 Last Modified: April 11, 2016 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
  • Page 3: Table Of Contents

    Cisco One-Year Limited Hardware Warranty Terms Battery Warranty Phone Setup C H A P T E R 2 Phone Hardware Installation Install the Phone Battery Phone Battery Charging Spare Battery Charging Prepare the Power Adapter Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 4 Answer a Call Within Your Group (Pickup) Answer a Call From Another Group (Group Pickup) Answer a Call from an Associated Group (Other Pickup) Trace a Suspicious Call Control the Phone Ringer for a Single Incoming Call Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 5 Add Yourself to a Call on a Shared Line (Barge) Add Yourself to a Call on a Shared Line (cBarge) Get Notified Before You Join a Call on a Shared Line Contacts C H A P T E R 4 Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 6 Missed Calls List View Your Missed Calls Find Details About a Missed Call Return a Missed Call Create a New Local Contact from a Missed Call Record Delete a Missed Call Entry Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 7 Control the Date and Time Manually Control the Date and Time Automatically Set the Time Zone Automatically Set the Time Set the Date Set Time Zone Use a 12-Hour or 24-Hour Clock Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 8 Secure the Charger with a Cable Lock Troubleshooting C H A P T E R 9 General Troubleshooting Find Information About Your Phone Hardware Diagnostics Perform Audio Diagnostics Perform Keypad Diagnostics Perform WLAN Diagnostics Cisco Wireless IP Phone 8821 and 8821EX User Guide viii...
  • Page 9 The Use of Voice Compression Through the PSTN Echo Cancellation Compliance Statements for Taiwan DGT Warning Statement for Cisco Wireless IP Phone 882x Series Compliance Statement for Argentina Compliance Statement for Brazil Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 10 Contents Cisco Product Security Overview Important Online Information Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 11: Your Phone

    The phone has an industry-standard yellow styling that offers fast recognition in emergency situations. The following figure shows the Cisco Wireless IP Phone 8821 on the left and the Cisco Wireless IP Phone 8821EX on the right.
  • Page 12 Your Phone The Cisco Wireless IP Phone 8821 and 8821EX Figure 1: Cisco Wireless IP Phone 8821 and 8821EX These phones, like other network devices, must be configured and managed. The phones support G.711, G.722, G.729a, G.729ab, MP3, WAV, iLBC, iSAC, OPUS, and AMR WB codecs. The phones also support uncompressed wideband (16 bits, 16 kHz) audio.
  • Page 13: Getting Started

    You may need to enter your username and password to access the phone functions. You may also need to enter other information, as required by your wireless security requirements. Contact your administrator for assistance. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 14: Turn Off Your Phone

    Related Topics Automatically Lock the Keypad, on page 63 Unlock the Phone Keypad If you lock the keypad, you need to unlock it to use the phone. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 15: Self Care Portal

    Speed dial You assign phone numbers to speed-dial numbers so that you can quickly call that person. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 16: Speed-Dial Numbers

    • You need to input the billing code 9876. • You must wait for 4 seconds. • After the call is connected, you must dial the extension 56789#. In this scenario, the speed dial number is 95556543,1234,9876,,56789#. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 17: Buttons And Hardware

    The figure shows the Cisco Wireless IP Phone 8821, but the Cisco Wireless IP Phone 8821EX is similar in appearance. The table describes the functions of the keys on the phones.
  • Page 18 Headset port with cover Remove the protective cover and plug in a headset or ear buds. Speaker button Speaker Toggle the speaker mode on or off for the phone. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 19: Cisco Wireless Ip Phone 8821 And 8821Ex User Guide

    Turn the phone on or off, end a connected call, or silence the ring during an incoming call. When you use menus or when you are in an app, it acts as a shortcut to return to the main screen. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 20: Cisco Wireless Ip Phone 8821 And 8821Ex User Guide

    • During a call, control the speaker volume for the active handset, headset, or speaker. • When the phone is docked in the desktop charger, control the volume of the charger speaker. Mute Toggle the mute feature on or off. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 21: Navigation

    To see your phone lines, press Phone to open the line view. You have as many lines as you have directory numbers with phone line icons in the line view list. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 22: Out-Of-Range Alerts

    Bluetooth headsets with the phone. After the headset is paired, the phone connects to the headset when the headset is turned on. The last Bluetooth headset connected with the phone is the headset that the phone uses. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 23: Additional Help And Information

    Additional Help and Information If you have questions about the functions available on your phone, you should contact your administrator. The Cisco web site (http://www.cisco.com) contains more information about the phones and call control systems. • For quick start guides, accessory guides, and end-user guides in English, follow this link: http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/...
  • Page 24: Cisco Wireless Ip Phone 8821 And 8821Ex User Guide

    Your Phone Battery Warranty Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 25: Phone Setup

    You can secure the phone with a cable lock. Install the Phone Battery Procedure Step 1 Remove the cover from the battery compartment. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 26: Cisco Wireless Ip Phone 8821 And 8821Ex User Guide

    Press the battery into the battery compartment until it locks in place. Make sure that it is flat in the compartment. Step 3 Replace the cover to the battery compartment. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 27: Phone Battery Charging

    If you require longer talk times, you will find it useful to have a spare, charged battery. You can charge a spare battery in the desktop charger or multicharger. Related Topics Desktop Charger Multicharger Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 28: Prepare The Power Adapter

    You can charge your phone using an AC power supply. When you use the power supply to charge your phone, the battery can take up to 3 hours to fully charge. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 29: Charge The Battery With The Usb Cable And A Usb Port On Your Pc

    The wide connector on the USB cable connects to the phone using magnets to hold it secure. It has pins that you need to align correctly. If you hold the phone so that the screen is towards you, the battery icon on the connector is visible. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 30: Phone Configuration

    Add the Phone to the Wi-Fi Network Before You Begin You need the following information about the Wi-Fi network: • SSID • Security type (for example, WEM, WPA) Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 31: Connect The Phone To The Cisco Unified Communications Manager

    Connect the Phone to the Cisco Unified Communications Manager Before You Begin • You need the IP address of the Cisco Unified Communications Manager TFTP server. • The phone must be configured in the Cisco Unified Communications Manager • The phone must be connected to the Wi-Fi network.
  • Page 32: Set The Username And Password

    Select Network configuration > IPv4 Step 5 Select Alternate TFTP and set to On. Step 6 Select TFTP Server 1 and enter the TFTP IP address for the Cisco Unified Communications Manager. Step 7 Press More and select Set. Step 8 In the Trust list window, press More and select Erase.
  • Page 33: Calls

    • From the home screen, press the Select button to select Phone • Press Answer/Send to make a call or to answer an incoming call. • Enter a number using the keypad to make a call. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 34: Make Calls

    Make Calls Make Calls Your Cisco Wireless IP Phone works just like a regular phone. But we make it easier for you to make calls. Make a Call You can easily make a call from the home screen or from the Phone app.
  • Page 35: Make A Call With The Speakerphone

    Sometimes, instead of just having someone’s phone number, you might also have a phone or video address that you can use to place the call instead. These addresses might look like an email address, such as username1@example.com, or it might contain numbers like username2@209.165.200.224. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 36: Redial A Number

    Select an entry from your Recents list. Step 4 Press Answer/Send Make a Call from the Phone App with a Favorite You can easily call a contact in your Favorites list. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 37: Speed Dial

    If you call someone and their line is busy or they do not answer, you can be notified with a message and a special ringtone when they are available. Procedure Step 1 Press Call back. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 38: Calls That Require A Billing Code Or Authorization Code

    Answer Calls Your Cisco Wireless IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Procedure...
  • Page 39: Decline A Call

    Procedure Choose one of these options: • From the My Cisco Spark - Self Care portal, turn on Do Not Disturb. • From your phone, 1 Access the Phone app. 2 (Optional) Select a line...
  • Page 40: Answer A Coworker's Phone (Call Pickup)

    Press More and select Call. Step 6 Press Answer. Answer a Call from an Associated Group (Other Pickup) You can pick up a call ringing on a phone in another call group. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 41: Trace A Suspicious Call

    Adjust the Ringtone Volume Make the Phone Vibrate for an Incoming Call, on page 60 Select Where You Hear the Ringtone, on page 60 Silence Incoming Calls on Your Phone, on page 29 Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 42: End A Call

    Answer a Call Left on Hold for Too Long You can be notified when a call is left on hold. The notification is similar to an incoming call notification and includes these cues: • Single ring, repeating at intervals Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 43: Swap Between Active And Held Calls

    You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call. You can park only one call at the call park number. Before You Begin Your call must be active. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 44: Retrieve A Call On Hold With Call Park

    Step 2 (Optional) Select a line. Step 3 Press More and select Forward all. Step 4 Enter the number to receive the calls or select an entry from your Recents call list. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 45: Turn Off Call Forward From Your Phone

    As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up. Add Another Person to a Call You can add another person to an active call to create a conference. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 46: View And Remove Conference Participants

    Host a Meet Me Conference Before You Begin Get a meet me phone number from your administrator, and distribute the number to the conference participants. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 47: Join A Meet Me Conference

    When you place an intercom call, your phone enters whisper mode until the recipient accepts the intercom call. In whisper mode, the other person can hear you, but you can't hear them. If you are on an active call, that call is placed on hold. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 48: Answer An Intercom Call

    Set up a Supervised Call When you have a call to chaperone, the incoming call indicates that the call requires supervision. Before You Begin You must be part of the chaperone hunt group. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 49: Record A Call

    • Transfer the call • Add the call to a three-way conference • Answer the call using call pickup Table 1: Multilevel Precedence and Preemption Priority Levels MLPP icon Priority Level Level 1—Priority call Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 50: Make A Priority Call

    If you hear a continuous tone that interrupts your call, you or your coworker are receiving a priority call. Hang up immediately and let the higher priority call go to the intended person. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 51: Multiple Lines

    Select a shared line that is in use. Step 2 Press More and select Barge. Add Yourself to a Call on a Shared Line (cBarge) You or your coworker can join a call on the shared line. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 52: Get Notified Before You Join A Call On A Shared Line

    You can set up your phone to alert you when you barge into a call. By default, the alert prompt is turned Off. Procedure Step 1 Access the Settings app. Step 2 Select Barge alert. Step 3 Press On to turn on the alert. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 53: Contacts

    From the home screen, press the left arrow of the navigation cluster to select Contacts. Corporate Directory You can look up a coworker's number from your phone, which makes it easier to give them a call. Your administrator sets up and maintains the directory. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 54: Search And Dial A Contact From The Corporate Directory

    Sign In and Out of a Personal Directory Before You Begin Before you can sign in to your personal directory, you need your user ID and PIN. Contact your administrator if you don't know this information. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 55: Search For A Contact In Your Personal Directory

    Step 1 Access the Contacts app. Step 2 Select Personal Directory. Step 3 Press More and select Add new. Step 4 Enter the contact information. Step 5 Press More and select Save. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 56: Find Contact Information For A Personal Directory Contact From Your Phone

    Call a Contact from Your Personal Directory Procedure Step 1 Access the Contacts app. Step 2 Select Personal Directory. Step 3 Select a contact. Step 4 Press Details. Step 5 Press More and select Call. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 57: Remove A Contact From Your Personal Directory

    Step 1 Access the Contacts app. Step 2 Select Local contacts. Step 3 Press More and select Add new. Step 4 Enter the contact information. Step 5 Press More and select Save. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 58: Find Contact Information For A Local Contact From Your Phone

    Call a Contact from Your Local Contacts List Procedure Step 1 Access the Contacts app. Step 2 Select Local contacts. Step 3 Select a contact. Step 4 Press Details. Step 5 Press More and select Call. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 59: Remove A Contact From Your Local Contacts List

    Procedure Step 1 Access the Contacts app. Step 2 Select Favorites. Step 3 Select an unassigned entry. Step 4 Press Assign. Step 5 Select a local contact. Step 6 Press Assign. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 60: Delete A Contact From Your Favorites List

    Delete a Contact from Your Favorites List Procedure Step 1 Access the Contacts app. Step 2 Select Favorites. Step 3 Select an assigned entry. Step 4 Press More and select Unassign. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 61: Recent Calls

    When you have an unheard voicemail message, you could also hear a stutter tone played when you access a phone line. This stutter tone is line-specific. You only hear it when using a line that has voice messages. Voicemail List Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 62: Access Your Voicemail Service

    Access the Recents app. Step 2 Select Missed Calls. Step 3 Select a line or All missed. Step 4 Select a missed call entry. Step 5 Press More and select Details. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 63: Return A Missed Call

    Select Missed Calls. Step 3 Select a line or All missed. Step 4 Select a missed call entry. Step 5 Press More and select Delete. Step 6 Press Yes to confirm the deletion. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 64: Clear The Missed Calls List

    Calls in the Recents list are grouped together if they are to and from the same number and are consecutive. View Your Recent Calls Procedure Step 1 Access the Recents app. Step 2 Select Recents. Step 3 Select a line or All recents. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 65: Find Details About A Recent Call

    Access the Recents app. Step 2 Select Recents. Step 3 Select a line or All recents. Step 4 Select a missed call entry. Step 5 Press More and select Create new local contact. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 66: Delete A Call Record

    Access the Recents app. Step 2 Select Recents. Step 3 Select a line or All recents. Step 4 Press More and select Clear List. Step 5 Press Yes to confirm the deletion. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 67: Applications

    Procedure Step 1 From the home screen, select Apps Step 2 Select Push to Talk. • Use Application to start and end a transmission depending on how your service is configured. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 68 Applications Use the Push to Talk Application • Use Talk and Stop to send and receive audio. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 69: Settings

    Get Notified Before You Join a Call on a Shared Line, on page 42 Access Phone Settings You can customize your phone from the Phone settings menu. Procedure Step 1 Access the Settings app. Step 2 Select Phone settings. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 70: Make The Phone Vibrate For An Incoming Call

    Step 2 Select Phone settings > Sounds > Ringtone Step 3 (Optional) Select a line. Step 4 Select a ringtone. Step 5 Press Play to hear the ringtone. Step 6 Press Set. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 71: Adjust The Headset Feedback

    You can adjust the font size used on the phone screen. If you set the font size smaller, more text displays on the screen. If you set the font size larger, less text displays on the screen. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 72: Control The Led Indicator Light

    You can change the wallpaper (background) for your phone. But, you must be careful that the wallpaper you select. You should avoid wallpapers that will not clearly show white text. The following wallpapers are not suitable for the phone: • Whale tail • Green leaves • Beach scene Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 73: Automatically Lock The Keypad

    When the phone date and time is controlled manually, you can change the following settings: • Automatic time zone • Time • Date • Time zone • 12- or 24-hour date format Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 74: Control The Date And Time Automatically

    Access the Settings app. Step 2 Select Phone settings > Date and Time > Automatic time zone Step 3 Press Off to enable you to set the time zone manually. Step 4 Press Set. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 75: Set The Time

    You can set the time zone. Procedure Step 1 Access the Settings app. Step 2 Select Phone settings > Date and Time > Time zone Step 3 Select the correct time zone. Step 4 Press Set. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 76: Use A 12-Hour Or 24-Hour Clock

    You access the Wi-Fi menu to set up wireless connections to your phone. Your administrator may restrict access to this menu. Procedure Step 1 Access the Settings app. Step 2 Select Wi-Fi. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 77: Access Bluetooth Settings

    Bluetooth must be turned on. Procedure Step 1 Make sure that the Bluetooth device is discoverable. Step 2 Access the Settings app. Step 3 Select Bluetooth. Step 4 Select Add Bluetooth device. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 78: Connect A Bluetooth Device

    Connect. Rename a Bluetooth Device Procedure Step 1 Access the Settings app. Step 2 Select Bluetooth. Step 3 Select a device from the list. Step 4 Press More and select Rename. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 79: Disconnect Bluetooth Device

    Step 4 Press More and select Delete. Access Admin Settings Your administrator may restrict access to this menu. For information about this menu, see the Cisco Wireless IP Phone 8821 and 8821EX Administration Guide. Procedure Step 1 Access the Settings app.
  • Page 80: Adjust The Volume In A Call

    Adjust the Ringtone Volume Procedure Press Volume up and down to adjust the ringer volume when the phone is not in use. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 81: Accessories

    Although Cisco performs some internal testing of third-party wired and Bluetooth wireless headsets for use with the Cisco Wireless IP Phone 8821 and 8821EX, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where phones are deployed, there is not a single “best”...
  • Page 82: Standard Headsets

    Bluetooth and Your Phone, on page 12 Cisco Wireless IP Phone 8821 Desktop Charger You can use the Cisco Wireless IP Phone 8821 Desktop Charger to charge your phone and spare phone battery. The charger has these features: • Works on line power or from a charged spare phone battery.
  • Page 83: Set Up The Desktop Charger

    • Can be secured with a standard laptop cable lock. • Provides a USB port to connect your phone to the Ethernet to install certificates. For more information on using the USB port, see Cisco Wireless IP Phone 8821 and 8821EX Administration Guide. Note Do not attempt to use the USB port to provide power to the desktop charger.
  • Page 84: Charge Your Spare Battery With The Desktop Charger

    Place the spare battery in the slot behind the phone cradle and press down firmly. Cisco Wireless IP Phone 8821 Multicharger The Cisco Wireless IP Phone 8821 Multicharger can charge up to six phones and six spare batteries at the same time.
  • Page 85: Charge Your Phone With The Multicharger

    If the Battery LED does not light red, remove the battery and reinsert it into the battery slot. Secure the Charger with a Cable Lock You can secure your desktop charger with a laptop cable lock up to 20 mm wide. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 86 Press and hold the locking button to align the locking teeth. Step 5 Insert the cable lock into the lock slot of your desktop charger and release the locking button. Step 6 Lock the cable lock. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 87: Troubleshooting

    • You must enter a client matter code or forced authorization code after you dial a number. • Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 88 When your barge attempt fails for this reason, your phone plays a fast busy tone. • You cannot barge a call on another Cisco Wireless IP Phone. You are disconnected from a call that You are disconnected from a call that you joined using Barge if you joined using Barge the call is put on hold, transferred, or turned into a conference call.
  • Page 89: Find Information About Your Phone

    Your administrator may ask for information about your phone. This information uniquely identifies the phone for troubleshooting purposes. The information in the menu is read-only. For more information about the menu, see the Cisco Wireless IP Phone 8821 and 8821EX Administration Guide. Procedure Step 1 Access the Settings app.
  • Page 90: Perform Wlan Diagnostics

    The channel that the phone is using. Last RSSI Last Received Signal Strength Indicator (RSSI) that the phone received. Beacon interval Number of time units between beasona. A time unit is 1.024 milliseconds. Capability Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 91 IP phone. Proxy ARP CCX-compliant AP supports responding to IP ARP requests on behalf of the associated station. This feature is critical to standby time on the wireless IP phone. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 92: Get A List Of Neighbors

    (Optional) Select an entry to see the details of the neighbor. Neighbor List Fields The following table describes the fields in the Neighbor list screen. Field Description AP name Name of the access point Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 93 Troubleshooting Neighbor List Fields Field Description BSSID SSID Service Set Identifier (SSID) for the access point Channel Access point channel RSSI Received Signal Strength Indicator (RSSI) for the access point Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 94 Troubleshooting Neighbor List Fields Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 95: C H A P T E

    SAVE THESE INSTRUCTIONS To see translations of the warnings that appear in this publication, refer to the statement number in the Regulatory Compliance and Safety Information for the Cisco Wireless IP Phone 8821 Series and Peripheral Devices at the following URL: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/882x/...
  • Page 96: Safety Guidelines

    Statement 1019 Safety Guidelines The following are safety guidelines for using the Cisco Wireless IP Phone 882x Series in specific environments: • Do not use this product as the primary communications tool in healthcare environments, as it may use an unregulated frequency band that is susceptible to interference from other devices or equipment.
  • Page 97 • When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries. To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part number. Battery CP-BATT-8821= Use only the Cisco power supply that is compatible with your phone.
  • Page 98: Hazardous Environments

    Note The Cisco Wireless IP Phone 8821EX is ATEX Class 1 Zone 2 and CSA Class 1 Division 2 certified equipment. This means the phone can be operated in an area in which an explosive gas atmosphere is not likely to occur in normal operation and if it does occur, is likely to do so only infrequently and will exist for a short period only.
  • Page 99: Phone Behavior During Times Of Network Congestion

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...
  • Page 100: Compliance Statements

    Compliance Statements Compliance Statements for the European Union CE Marking For the Cisco Wireless IP Phone 882x Series, the following CE mark and class-2 identifier are affixed to the equipment and packaging: RF Exposure Statement for the European Union This device has been evaluated and found compliant in accordance with EU EMF Directive 1999/519/EC.
  • Page 101: General Rf Exposure Compliance

    “Epidemiological Studies of Cellular Telephones and Cancer Risk.” The Cisco Wireless IP Phone 882x Series operates at power levels that are 5 to 6 times lower than most standard cellular, Personal Communications Service (PCS), or Global System for Mobile Communication (GSM) phones.
  • Page 102: Part 15 Radio Device

    The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.
  • Page 103: Use Of Ip Networks With The Pstn

    (à savoir des utilisateurs prioritaires) des bandes 5250-5350 MHz et 5650 à 5.850 MHz et que ces radars pourraient provoquer des interférences et / ou endommager les périphériques LE-LAN. Cisco Wireless IP Phone 8821 and 8821EX User Guide...
  • Page 104: Compliance Statements For Taiwan

    Product Safety and Security Compliance Statements for Taiwan Compliance Statements for Taiwan DGT Warning Statement for Cisco Wireless IP Phone 882x Series Compliance Statement for Argentina Advertencia No utilizar una fuente de alimentación con caracteristícas distintas a las expresadas ya que podría ser peligroso.
  • Page 105: Cisco Product Security Overview

    This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.
  • Page 106 Product Safety and Security Important Online Information Cisco Wireless IP Phone 8821 and 8821EX User Guide...

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