Make A Screen Capture - Cisco 8821 Administration Manual

Make a Screen Capture

Procedure
Step 1 Obtain the IP address of the Cisco IP Phone by using one of these methods:
a) Search for the phone in Cisco Unified Communications Manager Administration by choosing Device >
Phone. Phones that register with Cisco Unified Communications Manager display the IP address on the
Find and List Phones window and at the top of the Phone Configuration window.
b) On the Cisco IP Phone, access the Settings app, select Phone information > Device information >
Network > IPv4, and then scroll to the IP Address field.
Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco IP Phone:
http://<IP_address>
Step 3 ClickConsole logs.
Step 4 Open the listed log files and save the files that cover the time period that the user experienced the problem.
If the problem is not limited to a specific time, save all the log files.
Related Topics
Set Up Phone Features for all Phones, on page 46
Set Up Phone Features for a Group of Phones, on page 47
Set Up Phone Features for a Single Phone, on page 47
Make a Screen Capture
If your users have problems and you need to contact Cisco TAC for assistance, a capture of the phone screen
may help TAC resolve the problem.
Before You Begin
Make sure that the web access is enabled for the phone.
Procedure
Step 1 Obtain the IP address of the Cisco IP Phone by using one of these methods:
a) Search for the phone in Cisco Unified Communications Manager Administration by choosing Device >
Phone. Phones that register with Cisco Unified Communications Manager display the IP address on the
Find and List Phones window and at the top of the Phone Configuration window.
b) On the Cisco IP Phone, access the Settings app, select Phone information > Device information >
Network > IPv4, and then scroll to the IP Address field.
Step 2
Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco IP Phone:
http://IP_address/CGI/Screenshot
Step 3 At the prompt, enter the username and password.
The phone creates an image of the phone screen.
Cisco Wireless IP Phone 8821 and 8821-EX Administration Guide for Cisco Unified Communications Manager
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Troubleshooting