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AD BOIVIN WARRANTY POLICIES
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4. WARRANTY PARTS MANAGEMENT
As we find ways to ensure continued improvement in product quality, durability and
reliability, we need as much evidence as possible to correctly identify, diagnose and find
solutions to actual, ''in-field'' defects or failures. As a vital link between the customer and
our Quality Assurance department, dealer co-operation in parts handling procedures is
valuable for everyone involved.
4.1. PARTS IDENTIFICATION
Each part returned to AD Boivin / Warranty Department or kept at your
dealership must be identified with a tag containing your dealer name and claim
number.
4.2. PARTS KEPT AT THE DEALER'S FACILITY
Under AD Boivin policies, you are required to keep at your place of
business all parts for a minimum of
all parts can be requested for further analysis by the manufacturer within this
period. Failure to provide these parts upon request will automatically result in a
debit of the complete claim.
4.3. DEFECTIVE PARTS TO BE RETURNED
When we request that defective parts be returned to AD Boivin they
must be received with a copy of the AD Boivin claim within
from the claim credit date. If they are not returned, we will debit the
repairs automatically from the dealer's parts account.
If you are required, or requested to return certain parts with your warranty
claim, it is imperative to package the parts appropriately. Improperly packaged
and subsequently damaged parts may result in a rejection of the claim, should the
damage render the component useless or impossible to diagnose. Since rejected
warranty parts could be returned to you, per your request, you want to be sure
they arrive in good condition. Our warranty parts inspection staff always makes
sure to package parts appropriately.
June 2007
90 days
from the claim credit date. Any / or
21 days
AD Boivin Design Inc.
Page 9 of 12
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