Appendix
Improved Work Efficiency
Communication Assistant
Lineup
For details, see page 48, 56, 73-92.
CA Basic-Express, CA PRO
- For Personal Productivity,
- For General Offices
Intuitive point and click
telephony fully featured with
real-time presence indication
Stay informed of users
availability in different locations.
CA Basic-Express
Free
CA Operator Console
- For Operators / Agents
- For Reception / Secretaries
An agent can use the software to easily handle
calls, and professionally handle communication
between customers and colleagues.
CA Supervisor
- For Team / Group Productivity
- For Call Centres
A team supervisor can easily monitor and
manage the real-time telephony activities of
group members and agents.
CA PRO
72