Call Distribution - Panasonic KX-NS500 Sales Manual

Improved Work Efficiency
Call Centre Solution
The KX-NS500 provides a variety of call distribution options.
Ring all extensions
Ring all extensions
KX-NS500
<A> <B> <C>
ACD (Automatic Call Distribution)
Ring the extension idle for the
longest time
KX-NS500
Busy
<A> <B> <C>
Idle for Idle for
Idle for
3 min. 5 min.
2 min.
Only if A is busy, ring the
KX-NS500
Ring A priority
<A> <B> <C>
Programmed Order: A⇒B⇒C⇒D (except with "Ring all extensions")

-Call Distribution-

UCD (Uniform Call Distribution)
Ring the next
KX-NS500
Busy
<D> <A> <B>
Overflow Extension
Ring the overflow extension, if all
extensions in the group are busy
3F
Busy
<D>
<A> <B> <C>
Priority Hunting
next extension
Busy
<D> <A> <B>
extension
<C> <D>
KX-NS500
2F
Overflow
<D>
KX-NS500
<C> <D>
Features and Benefits
Various types of call distribution enables
customer waiting time and stress to be reduced.
For example, when a call comes in to a busy
line or an unattended phone, the system can
distribute it to another extension, a voice mail
system, a home or mobile telephone, or other
pre-programmed destinations.
Recommended for:
Companies which want to perform efficient
call operations without installation of a special
and expensive call centre system
Login / Logout
Allows agents to log into a ring
group with an ID number. All calls
received by the agent are
displayed on the report until the
agent has logged out.
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