Panasonic KX-NS500 Sales Manual page 86

Appendix
Improved Work Efficiency
Communication Assistant
CA Supervisor - Agent Support
Supervisors can support agents who need help with difficult customer calls.
Customer
Call
Listen
Supervisor
 Listen-In
Supervisors can listen in to the conversation of any
agent extension number.
Agent
 Take Over
Supervisors can take over the telephone
conversations of agent extension numbers.
 Busy Override
Supervisors can override the call of any agent
extension number.
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